[Resolved]  HDFC Bank — MISUSE OF DEBIT CARD

Address:

Mumbai City, Maharashtra

Sub: Misuse of HDFC DEBIT CARD – [protected]

Dear Sir,

I, Chiragchandra Yashvantlal Shah, am holding bank account ( NO:[protected] with HDFC Bank Ltd and was carrying Debit card no : [protected].

I lost my card some time back.

When I checked my account balance on Sunday through email received from HDFC Bank, I came to know that some unknown person has misused my debit card and swiped out INR 28624 towards shopping from big bazaar, spencers etc. I tried to log in in netbanking website in order to find out detailed statements but I could not as the same was disabled. (may be some body entered wrong password more than 5 times)

Further I called customer care and spoke with Moiz who informed me that all amount INR 28624 was swiped out on 09 & 10th October, 2010.

I informed HDFC that I have not used this card for these transactions and requested HDFC to investigate the incident thoroughly and help me get my money back.

Requested HDFC to check with big bazaar, spencers and find out whose signature was taken on the payment slip and furnish me detailed transcation details for that period.

regret to say that HDFC has not taken any step in this direction so far and not even furnished me the details of the disputed transactions.

I submitted Police complaint copy( duly received by police station), loss certificate issues by police station to HDFC at various levels.

I am attaching application along with police certificate, disputed transaction statement for your reference.

Hope you will address this issue on urgent basis.

Please find attached Application submitted to Police station and Certificates issued by Police.

i request you to help me out and advice me furhter.

Hope you will take this complaint serisouly and will take appropriate actions.

Regards,

Chirag Shah
MOBILE NO[protected]