[Resolved]  HDFC Bank — Complaint against hdfc bank for Auto debit of Savings A/C for Loan On credit card with Notice

Address:

West Delhi, Delhi

Sir/Madam,

Myself Nitin Gupta Resident Of H.no-37,LIG Flats,Pocket 3,Paschim Puri,New delhi -63 .I am
Holding An Savings Bank A/C no-[protected] with HDFC Bank,Punjabi Bagh ,New delhi Branch
This A/C was opened on 22Feb'2006 .I am Also Holding a credit card no-[protected]
with Hdfc Bank on which I offered a Loan On My credit card of Rs.70000/- with Rate of
Interest Of 1.5% per month on 21 Feb'2008,Tenure 36 Months, EMI Amount was 2500/-(Approx)
.which i paid on 28th of Every Month with my card amount.Due to some Financial problem i
Was unable to make payments for this loan on card from last 3-4 months .Sir, I am Running
Vehicle loan with HDFC for my Royal Enfield Motorcycle EMI Amt-2238/- Ecs Date-5th of every
Month, Hyundai Accent Car Loan Emi Amt-8500/- Ecs Date-7th Of Every Month.In My savings A/C
Balance Was Rs.423.33/- on 1Sep .I have Deposited Rs.2500/-On 4Sep'10 & I deposited
Rs.8500/- on 6Sep'10 for My EMI'S of bike and car loan .Then I got a letter from HDFC
Credit Card Divison on 6sEP'10 ABOUT DUE AMOUNT ON cREDIT CARD lOAN The Date When Letter
Was Generated That Was 1Sep'10 I Received It on 6sep'10 It stated To deposit The Pending
Amount Otherwise they Will Debit account in That Letter They had given Time till
16sep'2010.Today On 8sep when I called Cust. Services They said no information available &
then i called up Grievenace of HDFC bank they said will get back to me within 24 hous they
have debit Rs.2567/-from my savings account & rest of Rs.8567 is on hold.I went to bank
retrieve account statement In which balance is Rs.0/-.

Kindly help me in this matter because Bank Departments are unware about the process & they
keep on trsfering calls from one Department To OTHER .I want You to help me in getting My
Money Back In my Account & I want Apology In written from Bank & Assurance That it won't
Happen Again in Future Because it totally violation of RBI Guidelines without a given date
how can they debit my account.Sir I Also requested You To Penalize the bank for such Big
Mistake Because Of Thios My Account Statement & Credibility gets Effected & at last need
reversal of late fees & ECS Bouncing Charges.

Regards,
Nitin Gupta
Mob-[protected],[protected]


HDFC CARD NO-[protected]
HDFC CAR LOAN[protected] DEC
ACCOUNT NO- [protected],PUNJABI BAGH BRANCH -SAVINGS-22FEB'2006
Loan On Credit Card Over The Phone-[protected]