[Resolved]  HDFC Bank Standard Life Insurance — Policy MISSOLD by fraud agents and HDFC LIFE supports those frauds

Address:

Ahmedabad, Gujarat

y name is Ashvini Vyas, Ahmedabad, Gujarat. I have been victim of an insurance policy of HDFC LIFE miss-sold case and victim of FRAUD agents who crocked me. I have been victim of fraud and misbehaved by the HDFC life people. I request you to give it a time and read complete complaint in detail. My detail complaint is as below.



Before few months a man, namely, Mr. Anurag Sharma, [cell no: [protected]], called me up and introduced himself as HDFC bank executive. He told me that due to my good transactions with the HDFC bank, main branch of HDFC, situated at Mumbai, would like to offer me a Diamond membership which is also known as “sampurna Smridhi” . This plan is introduced by HDFC bank and HDFC life together for those valued customer who has good transaction history with bank. According to that membership plan, I will get following benefits.



· Bank will give me all facilities of banking door to door to all over India and abroad to me and all my family members

· I will get a dedicated banking employee who will take care of all my banking affairs with HDFC

· I will get an insurance cover of 10x than the membership fees I pay till age of 99 years

· I need to pay 56,000 Rs/-and bank will give me benefit of 60,000 Rs/-

· I will get 12% interest rate on amount.

· I will get maturity money after 5 years



I was not so sure regarding the membership so sr. of Mr. Anurag Sharma, namely, Mr. V.K. Singh, [protected], called me up who introduced himself as HDFC Bank executive, Mumbai. He added that I am the youngest person in Gujarat who has been selected for such valuable service because I am valued customer of HDFC bank. He added I will get more benefits like:



· More interest rates on fixed deposit

· No formality of filing when I will in need of any kind of loan

· My family members will get all the banking and insurance facility door to door at my convenient time

· I will get dedicated login id to access and manage all my banking and insurance IDs



After hearing all this, and as I have good relation with HDFC bank, I got convinced as I get good service from HDFC bank and as they explained this is from bank I got ready to take this banking plan of diamond membership, as they explained and chosen credit card pay option. I asked them I would like to talk with my banking PR manager Ms. Megha so I will sign the form 2 days later. But they came 1 day earlier than we decided to meet and that’s why I couldn’t take advice of my banking PR. For early coming they give excuse that they need to close the procedure before financial year end and very few candidates are chosen for this service so we need to finish documentation soon.



After few days, Mr. V.K. Singh, called me again with saying that as I chosen credit card bank is offering me 1 more beneficial scheme, under which I will get following benefits

· I need to pay 37,000 more and I will get benefit of 40,000 rs. So in total I need to pay 93,000 rs and bank will give me benefit of 1,00,000 Rs

· If I take this plan then I will get freedom to withdraw money after 1 year itself with all benefits and insurance till 99 years of age.

As they told me I can withdraw money anytime, I got convinced again and on the same day their boy namely, Zaheer, came and took necessary signatures.



After few days when I received, policy papers, I get to know I have to pay till 11 years. So I called up Mr. V.K.Singh again and asked regarding T&C of policy. He replied that this is just formality and documents will be same for all people. But we know that you are valuable customer and you will get all the benefits I promised. You will get extra features. I said but if you left the job after 5 years then? He said ma’am your records are here in the database and you will get promised features. Do not go with docs. I will send you a kit which will have special login detail which is offered to diamond member only. And much more he explained and trapped me again.



After few days, I get to know from few sources that whatever explained to me was completely false and there is no such collaborative plan of HDFC Bank and HDFC Life. They both work independently. I rush to nearer HDFC LIFE branch for confirmation and explained my story. They told me that this is clear case of missell policy and you need to file written complaint. As per their guidance I filled written complaint which had all details and of 3 pages long. Within few days a man, namely, Mr V.K. Bhardwaj, called me up by saying that he is head of HDFC grievance department and handling my complaint. He said, you are valuable customer ma’am. Like my younger sister I am advising you not to cancel this policy. This is the best plan for you and you will get the benefit of 1,00,000 even you are paying 93,000. These are internal matters and local employees don’t have knowledge of it. The only exception is you need to pay till 11 years. Apart from that everything you will get as explained and if you cancel the policy I will fire the man, namely, Mr. Anurag Sharma, who sold this policy to you. I felt pity and again got trapped by the fraud and given in written that Mr. V.K. Bhardwaj explained me the terms and I am ready to pay till 11 years and I would like you to scold and make Mr. Anurag Sharma understand that do not follow such action and kindly do not fire him. The same delivery boy Zaheer collected that paper.



At the same evening, I get to know I got fooled again and they were the same V.K. Singh with different last name Bhardwaj but same contact number which is [protected]. At very next day I rush to HDFC Life branch office and filed complaint again with details what happened to me and do not accept any complaint withdrawal later on behalf of me and continue with complaint. After the action period expires I called, many times at the HDFC Life grievance department, on number[protected] which leads me to call on some other number which was no of reception. Mr. Ashok who has no sense of talk with a customer. After hearing my policy is missold he just transferred my call to grievance dept no. I called again after hearing my voice he just cut the phone. I called up again and asked his name and in tone of do whatever you can he given his name and bang the phone again. I called up the HDFC Life grievance department, on number[protected] again. They used to ask me to call on that reception no or go to Ahmedabad branch office and they just did not replied well and talked too rudely at that day. At last some officer asked me to complaint again at [protected]@hdfclife.com . I complained there. I also filled online grievance form on HDFC LIFE website. After few days, a lady called up and started asking what happened? I explained in brief and asked her to read my complaint latters which has all the details. She admitted she has not read that paper yet and will go through it and will get back to me. After few days I got a letter explaining, the policy was not missel and I won’t get any refund. I am advisable to pay till 11 years. If I have query I should escalate at email id [protected]@hdfclife.com. I forwarded my complaint at [protected]@hdfclife.com, [protected]@hdfclife.com and [protected]@hdfclife.com with the points:

If everything explained to me was correct the here is what i got explained at time of policy selling:



1. I HAVE TO PAY ONLY 93,000 RS/- FOR BOTH POLICIES AND I WILL GET BENEFITS OF 1,00,000 RS/-

2. I WILL GET 12% OR EVEN MORE INTEREST RATES ON MY POLICY

3. I WILL GET ALL THE BANKING FACILITY OF HDFC AT MY HOME OR OFFICE DOOR TO DOOR AND THESE SERVICES WILL ALSO BE PROVIDED TO MY FAMILY ALL OVER THE INDIA AND ABROAD WHERE HDFC BANK EXIST

4. I WILL GET MORE INTEREST RATES IN FD ACCOUNT IN HDFC BANK

5. I DO NOT NEED TO DO ANY KIND OF FILE WORK TO GET LOAN. I WILL GET LOANS DIRECTLY FROM HDFC BANK

6. I WILL GET DIMOND MEMBERSHIP OF HDFC WHICH INCLUDES ALL SERVICES AND SPECIAL TREATMENT FROM HDFC BANK AND HDFC LIFE

7. AS PER DIMOND MEMBERSHIP, I WILL GET SPECIAL LOGIN CRESENTIAL FROM WHERE I CAN MANAGE ALL MY HDFC ACCOUNT INCLUDING BANK AND LIFE

8. I CAN WITHDRAW MY MONEY AFTER 1 YEAR

9. MR. V.K. SING [[protected]]WHO CALLED ME AS HDFC BANK EXECUTIVE AND TOLD ME THE OFFER IS FROM BAK ITSELF OF PROMOTING ME TO DIMOND MEMBERSHIP AND GIVING ME THE FACILITY OF INSURANCE [WHICH MEANS HE EVEN DIDNT EXPLAINED ITS AN INSURANCE POLICY. HE SAID HE IS CALLING FROM BANK AND INSURANCE IS COMPLIMENTRY TO A DIMOND MEMBER] WAS ABSOLUTELY RIGHT AND HE DOES WORKS IN HDFC BANK AND MAKING FRAUDS

10. THE SAME MAN V.K. BHARDWAJ [[protected]] WITH DIFFERENT NUMBER CALLED ME UP AFTER I COMPLAINED THAT HE IS HDFC LIFE REPRESENTATIVE AND AFTER PAYING 93,000 RS, I WILL GET BENEFIT OF 1,00,000 RS WAS RIGHT. AND HE IS WORKING FOR HDFC LIFE, TOO AND MAKING FRAUDS FOR HDFC LIFE ITSELF BY USING DIFFERENT LAST NAMES.



so as per your investigation officer Ms. Kausar all the points explained to me was right and if policy was not missel to me so will i get all the benefits I mentioned above including getting interest rate on 1,00,000 rs premium, more interest rates in FDs, etc? If yes, then please give this to me in written



And more details. But no one is replying now. I have forwarded same email 2-3 times but no response at all from HDFC LIFE side.



I find myself completely trapped by frauds. As the HDFC LIFE people are not replying to my complaint and I doubt they even do not have read my complaint properly. The important question is also there that how that fraud agent get to know regarding my first complaint. And there are many such questions which make me lead to think that HDFC LIFE itself supporting such FRAUD AGENTS TO SELL THEIR POLICIES AND THEN WITHOUT TAKING ANY ACTION JUST SAY IT WASN’T MISSELL. CASE CLOSED.

The fact is we are middle class people and do Not have that much time, resources or money to fight with such FRAUDS and at the end we accept it with misfortune. But I would like to have JUSTICE. NOT ONLY FOR ME BUT FOR ALL THOSE WHO GOT VICTIM OF THESE FRAUDS IN PAST AND THOSE WHO CAN BE CROCED BY SUCH FRAUDS. I NEED JUSTICE AND THE MONEY OF MY HARD WORK BACK AS I CAN’T PAY TO A COMPANY WHO GIVES BACKSUPPORT TO FRAUD AGENTS AND GIVE RUDE BEHAVIOUR TO CLIENTS



Other details regarding my complaint at HDFC LIFE are as below:

My policy nos are: 15892592 & 15955974

Complaint Nos are: [protected] & [protected] [recent 2 written complaint. P.S. I have other 2 complaint nos. which I got when I complained for the first time]

Name of people I talked with: Divya, Jyoti, Bhavana, Ashok, Ms. Kausar

The fraud agents Involved:
Mr. Anurag Sharma – [protected]

Mr. V.K. Singh Aka Mr. V.K. Bhardwaj - [protected].

Zaheer

They have office at IIM, Ahmedabad



I also tried to take help of social media by grabbing attention of HDFC LIFE authority but no response at all:

https://www.facebook.com/SmartIsYou/posts/[protected]



If you can do something to get me justice please do something and also alert others by posting this so no more people get trapped by these FRAUDS



Please do something and get me justice and save many from being fraud by those agents by taking strict actions against them.


Looking forward to some action and actual inquiry against FRUAD case of policy missell

Ashvini Vyas