[Resolved]  HDFC Bank Standard Life — ill treatment with consumers

Address:

North West Delhi, Delhi

I called up HDFC customer services many times to confirm information about my fund allocation and risk coverage i have with my policy and have got no information. They have committed many times call backs, put me on hold for Hours, Any random number has been given as complain number which has no record in next call, hang up phone etc etc.

When called up local branch a girl picking phone said you will get a call back and hanged up phone without even listening to the complain further. When walked up in office half of the office staff was out before official working hrs and rest were having fun sitting together having chit chat like a Govt office.

Instead of assigning a knowledgeable financial advisor they assigned me a sales executive who was referring him in portfolio management , ive had quiet dissapointing behaviour when on an argument that person started Yelling at us and said dont compare yourself with me as i have more money invested in company than yours. This is something completely untolorable by a customer. Ending coversation with that illiterate buddy we asked for branch head name and number and in return he said so what manager if you want regional head number ill give you that and some defence colony's branch guy's number was given to me. At the end some cluster head has given us a call to discuss issue further next day.

With all above experience i have decided to file a case about all these treatments they have done , Please suggest what all actions can be taken about them.