[Resolved] HDFC Bank — unauthorised use and billing of credit card | |||
whole i was in kolkata, i got an sms from hdfc bank that my credit card has been used at Dummy Mer Retail in bangalore. I contacted the helpline immediately and the hdfc official assured me that the amount transacted would be reversed and result of their investigation will be apprised by them to me within 48 hours. But after 72 hours when i contacted them, they refused to make any enquiry unless I fill up a Form downloaded from their website. the also refused to reverse the money tranacted illegally. The behavior of HDFC Bank surprised me. I suspect, HDFC bank officials are involved in the racket of fraud. I request Reserve Bank of India to intervene and take stern action against the bank for their act. m. saha from kolkata [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Even I got an sms from hdfc bank that my credit card has been used at Dummy Mer Retail in bangalore for Re.1. I have made no such transactions. I checked up with HDFC Credit Card helpline to which they said someone had done a transaction. Here I fail to understand the possibility of such transaction when I am based in Mumbai andhave the card safely in my pocket. I also rule out any possibility of online transaction I havent shared my password with anyone. So it has to be a physical transaction which cannot take place without the magnetic strip of the card. ITS Cheating from the side of HDFC Bank.
Even I got an sms from hdfc bank that my credit card has been used at Dummy Mer Retail in bangalore for Re.1. I have made no such transactions. I checked up with HDFC Credit Card helpline to which they said someone had done a transaction. Here I fail to understand the possibility of such transaction when I am based in Mumbai andhave the card safely in my pocket. I also rule out any possibility of online transaction I havent shared my password with anyone. So it has to be a physical transaction which cannot take place without the magnetic strip of the card. Deva
I guess this has happened as we might have submitted our photocopy of the credit card (front side) to somebody. Even then I held HDFC responsible for the transaction as the credit card is safely in our pockets
Hi Folks,
I am surprised to find so many people getting such smses o[censored]nknown transactions viz "Dummy Mer Retail".
The customer care is unable to answer on the transaction. I have blocked my card, I guess had no option.
Anyone from Mumbai got this sms?
TD
I am surprised to find so many people getting such smses o[censored]nknown transactions viz "Dummy Mer Retail".
The customer care is unable to answer on the transaction. I have blocked my card, I guess had no option.
Anyone from Mumbai got this sms?
TD
I just got it confirmed from the Citibank Customer care. He said that when we apply for a different card credit card or for a credit transfer from another card, the other bank verifies by making this transaction. I have applied for a new Manhattan credit card and gave the Citi card as proof. I am assuming that must be the reason i got the alert "Rs 1.00 was spent on your Credit Card on 13-OCT-11 at DUMMY MER RETAIL."
Hi do you apply for any other creadit card and its verification is tack placed on same day when you get this message. I have got reply from HDFC call center that if you apply for any other card mostly Standard Chartered Bank India then you will get this message .
Kindly reply as i have get the same message
Kindly reply as i have get the same message
Hi I am using HDFC CC and I faced the same issue today. Rs 1 got deducted and SMS says card was used at DUMMY MER RETAIL. I have applied for Standard Chartered Card too some time back. Upon investigation with the HDFC bank I came to know that it was a dummy transaction to validate my card for standard chartered. Money has not been deducted. Its an exercise to validate my card. Its not a security concern.
Its true that all executives at HDFC are not aware about this. First executive I spoke to could not explain this and blocked my card. Then to investigate more I called again and I was lucky this time to come across an executive who was aware about this and even before I told him the whole case he completed the case and gave me a logical explanation about this incident.
Its true that all executives at HDFC are not aware about this. First executive I spoke to could not explain this and blocked my card. Then to investigate more I called again and I was lucky this time to come across an executive who was aware about this and even before I told him the whole case he completed the case and gave me a logical explanation about this incident.
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Even I have faced same problem today and got the sms 2 times saying that card has been used at BANGALORE, DUMMY MER RETAIL, when I have called HDFC Credit card customer care they said they dont have merchant details and asked me to call after 2-3 days. But if more transactions with higher amount made I will be in trouble so asked them to block. I feel something fishy behind this incident.
HDFC Credit card should be held responsible as online transaction cannot be done without Master Secure/Verified by Visa and Direct transaction requires Physical Card.