[Resolved]  HDFC Bank — wrong documents

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir/madam,

I have a complain for Hdfc life & really need your help.
I have an insurance policy with this company, my policy number is 15540172 & i bought this policy in November 12.
Today i m sitting on Fab 13 but still i dont have correct documents in my hand.

My problem is that before i get the original policy documents, i got emails from the Hdfc life by misaddressing me Mrs Shalini singh...

I sent my reply that my name is Ms Shalini singh NOT Mrs, please make it correct & i also called to customer & warn them that if i'll get the same problem in my original policy documents when i'll get them then surely i'll ask you to cancel my policy...
But Hdfc has repeated same problem again & again & they send me wrong documents with pronouncing me Mrs. Shalini singh.
after calling 100 times i got my documents in jan 13 BUT with the wrong name & title.
again I sent saveral emails & called may times to HDFC to rectify but didnt get reply.
one day again i emailed them & warn that i m going to consumer court & then i recieved an email from HDFC life ,they said i'll have to return policy documents any nearest branch of Hdfc life & they will resend new & correct documents & i'll get them within 10 days.
but after 1.5 month latter to i have recived a courier from Hdfc life BUT the documents are still same.there is no change.HDFC has returned me the same documents.
i tried their costumer care many times but their executives misbehaved with me,they put me on hold every time for 20-25 miniuts & then cut the call.
now i m out of patience & i m really tired with all these.
now i want to cancel my policy & want my money back with interest.
Please please help me out

with best regards,
Shalini Singh
[protected]