[Resolved]  Hero Honda — Poor servicing

Sir/Madam,

I, B Venkatesh resident of malkajgiri owener of HH Passion plus Reg No AP 29K 4275 dated 12/2005 from Phoenix motors Uppal Hubsiguda, since than I insist on showroom servicing only to get good service. But now with deep heartedly I am forced to complaint to lodge against your prime motors ECIL branch the complaint is as under :-

- I gave my bike for serciveing on 08 Mar Job card no 7070 and explained all the minor works to be carried out in it, including to top up the bty level and the routine check although it was working and giving good performance(Horn and indicators were good).

- At the time of delivery we noticed that the horn and indicators were not working so we were told that they have changed the distilled water and filled it with new water so it will take some time & should run few kms to hold charge and also told that the show room is not having the facility to charge the bty. This has happened at about 1900 Hrs on 08 Mar. On the faith of the manager and the mechanic we took the bike to house and the next ie on 09 Mar (sunday) morning we noticed that the bty of my bike was changed. I reported to the the showroom immediately they (works manager ) told me to get the bty deposited in the showroom for testing and clarification I deposited it on 10 Mar at 1800 hrs (works manager) told that he will send the bty to Exide showroom and get it tested. On the next day ie 11 Mar at 1900 Hrs when we went for the bty the works manager was not present and moreover he has not even handed over the bty to his soubordinate. No one on the reception counter was aware of my bty and also they delt roughly with us( his words were we do not know where is your bty and my manager has not briefed anything about your bty) then after a small argument he trace it out and found it in the stores upstairs near the bty charger. and got it fitted to my bike. They denied there statement they haven't got it tested with any of the Exide dealer and gave me the same bty charged. I am not satisfied with the dealling of your staff and I am sorry to say that I will think 100 times to give my bike for servicing in your show room or to recommend your showroom to any of my friend. So please look into the matter and do the needful to me and see that in future such thing never repeats.

Note :- Sir, please see that the bty charging facility is established in your showroom / Exide showroom.

cell:- [protected]

to, DT[protected],
Hero Honda Xtream, VISAKHAPATNAM.
COMPLAINT CELL
SUB:- MY BIKE(Hero Honda Xtream)SILENCER WAS BEFORE WARENTY, please change silencer.
I GAVE COMPLAINT BUT DIDN'T TAKE RESPONSE, EVERY TIME STAFF TOLD STOCK IS NOT AVAILBLE

DEAR SIR,

I AM SATYANARAYANA I PURCHASED BIKE ON 1ST SEPTEMBER 2007, I HAVE WARRENTY ALSO. BIKE NUMBER -AP31 AT6578, CHASIIS NO-07DBMC06385, ENGINE NO-07DBMM05741, PROBLEM IS Hero Honda Xtream)SILENCER WAS BEFORE WARENTY please change silencer.I GAVE COMPLAINT BUT DIDN'T TAKE RESPONSE, EVERY TIME STAFF TOLD STOCK IS NOT AVAILBLE, I AM LOYAL CUSTOMER OF Hero Honda SO, PLEASE SOLVE MY PROBLEM & GIVE ME BELIEFE ON HERO HONDA COMPANY. IF POSSIBLE ARRAINGE RATNA HERO HOND SHOW ROOM, M.V.P.COLONY, NEAR ICICI BANK, DOUBLE ROAD, VISAKHAPATNAM-530017, ANDHRAPRADESH
THANKING YOU
SATYANARAYANA.P
[protected]@gmail.com

HERO HONDA PASSION PLUS ALLOY — NOT SATISFIED

Dear Sir,

Sub: Complaint about the Hero Honda Passion plus Alloy.
Ref: Vehicle No: TN 22 BA 4276

I wish to bring to your kind attention the problems, mental pressure and expenses
I faced only because of the bike I have purchased from you.

I wish to explain briefly about the incidents happened:

I have purchased this vehicle on 13th February 2008 through your dealer Sri Srinivasa Automobiles, Chromepet, Chennai – 600 047.

When I started driving this vehicle I faced the following problems:

1. Fork bend
2. Struck in the engine
3. Gear shifting problem
4. Engine Noise
5. No pick up
6. No mileage.

So I gave vehicle for service at 500km as on now the vehicle reached 2900 km, during this period I gave the vehicle for service 5 times. Every time they are changing the parts in warranty. The detail list is enclosed. If we are buying the second hand vehicle also we will not be facing the problems like this.

Regarding this problem I have spoken to Mr. Amarnath of Hero Honda Motors, Zonal office Chennai (PH: 28111600 /[protected]. He asked me to meet Mr. Sridhar Rao in the dealers place and they said they will check the bike and rectify all the problems. Again I am facing the same problems. In the last service also they have changed the two parts.

I want to know whether I have purchased the new vehicle?. Or I am cheated with rejected one.

I am enclosing all the papers for your consideration, kindly replace my bike with new one, if not I will move this problem to Consumer Court and also inform the press.

Kindly take necessary action to resolve this problem at the earliest.

Thanking you,

Yours truly,


K. RAVI KUMAR

Hello,

Respected,
I have Hero Honda super Spender (Bike), i purchased from shiva shankar motors, nad kotha road, vizag.
As I feel servicing center gives good service that getting service done from Hero Honda service center.
But I have experienced problem always related to the quality of service.

4 months back I complaint to service station for Bike pickup, he said bore has got a problem. He charged for RS 5300 ( Five thousand three hundered rupees ) but again I got same problem in a few days, I went to service station he changed bore rings, but my bike mileage has been gone down, Actually my Bike was giving 70 km/pl, but now I am getting 35 to 40 km only. That is why iam phasing problems, what should I do?

Sir, I request you to be please kindly respond as early as possible .

Looking a head kind your co-operation,

Thanking you Sir,



My bike NO AP33 A 0309
D.suresh
32-6-11/1
NATAYYA PALAM
B.H.P.V. POST
VIZAG 530012
ANDHARAPRADESH
INDIA
CELL NUMBER [protected]
MAIL ID suhan.[protected]@yahoo.com
sushan.[protected]@gmail.com

Dear i purchased Plesure from rudrapur (uttranchal) dealer, i complained so many times that my skooty self is not working, they changed my battery also but sitll problem was not solved . kindly let me know the action plan or can i go to consumer court.

???????????????????????????????????????????

or can i request once again to dealer but his attitude is not proper.

Date:[protected]. Hello Sir, I Am Tusharkumar J.Patel, City-Mehsana, Ta&Dist-Mehsana, State-Gujarat. Sir Me Apko Ye Batana Chahta Hu Ki Mene 6 Month Phale Splendor Plus Bike Umiya Automobiles Me Se Li Thi. 2 Month Ke Bad Is Bike Me Vibration Ki Problem Hui Thi. Phir Bad Me Mene Company Me Bat Ki To Vaha Se Muje Kaha Ki Tyre Me Problem He. Phir Bad Me Mene Tin(3) Bar Tyre Change Karvai Thi. Phir Bad Me Pata Chala Ki Tyre Me Problem Nahi Hai. Aur Ab Muje Pata Chala Ki Bike Ki Pichhli Ring Me Problem Hai. Aur Ye Problem Abhi Bhi Vaise Hi He. To Sir Me Abhi Kya Karu ? Please Reply Dijiye Ya Muje Call Kare. Mobile No:[protected]
E [protected]@yahoo.co.in Thank you,
Yours Faith Fully,
T.J.Patel

Hero Honda — Authorized dealer cell bike.

Dear Sir/mam,


I purchased on Splendor NXG from SHIV AUTO MOBILES G-1/A Kalka ji on[protected]. its almost Five Month completed but I did not received my Registration Certification till data. I visited at Shiv Auto Mobile more then 45 time (after every three day) and more then 100 time I called on landline. I talked with Mr. sunil also Owner of Shiv Auto but I always got bad response (aap ka kaam ho raha hai, ho jaye ga, hum kar rahe hai) This time I m help less I don’t have my RC that’s why I m not able to drive my bike from last two months.


Today I surprise that he lost my certificate which I given to him for RC. It’s really making me irritating and I m loosing my trust on the company.

Today I don’t have any other option I need your good response to done my work on urgent basis..


Invoice No. 3413
Regn Num : DL3SBJ-5412

Hope for your good Support


Sri Ram Singh
[protected]

Dear sir,
My bike was services couple of days ago in "AYUS AUTOMOBILES" at jodikua, Jajpur, orissa.
I found my bike having some starting problem for a couple of days.Due to a bussines man i went to your. authorized servicing center to solve the problem but till today i am suffering the same problem.in the service center the mechanics didn't dignosis the problem for that purpose me and also my business will down.please take the necessary actions on them and do the needful action. So that i will obliged yto you.otherwise exchange the new vehicle.

Regards
santosh ku. samal
[protected]

RESPECTED SIR, ,
i have puchased HERO HONDA SPLENDOR PLUS REG NO, UP-70 AY 3891 DATED 4 MAR 2009 from KANHA MOTORS ALLAHABAD, after 7 month i meet an accident and my fuel tank is higly dented due to insurance the kanha motor replace my fuel tank with another old one which is refinished and it can be easily looks thats and and charged me the full new tank price of 5% due to insurance now its a very poor service in KANHA MOTORS they have not look attention towards bike problem at service time i complain the average is fall down from 70 kmpl to 40 kmpl but after service the problem is still same and again n again complain but nobody care about it all the mechanics & supervisors r highly irresposibile, m fully unsatisfied about the KANHA MOTORS ALLAHABAD, and all its mechanical staff, , sir please help me and tell me now what i do about these problems and what action i take against KANHA MOTORS, ,

M, KASHIF TASNEEM
MOBILE NO - [protected]
BIKE - HERO HONDA SPLENDOR PLUS ( ALLOY WHEEL )
REG NO - UP-70 AY 3891
ENGINE NO - HA10EA9HB -64223

Sir.Madam
With refrence to my purchase of a HH-Splender + on 23 December.2009, from Authorised Dealer in Jaipur named Morani Motors. Just after one day on 24 December what I observed that the gap between Battery compartment/pannel is more than the other vehicles as usual in normal vehicle. I reported the same to the same dealer, they tried their best but without ultimate genuine satisfaction telling that when the HH-engineer/company engineer will come then oly this problem can be rectified/you will be satisfied.
Sir, this way HH-company may get bad name due to lack of personal diagnostic skill at the authorised HH-show room.
Please rectify my problem immeditely as far as possible so that my trust on HH can remain ontouched.
My Contact No.is-- [protected] (Jaipur)

Thanking you

Sushil Kr.Thakur
Asstt. Professor
MGCM-Jaipur

hero honda, morani jaipur, rajasthan — parts

my seat lock is not working my bike is cbz xtreme my bike no rj 14 ls 1550 i reaquest from dealerof parts but not response from two months and atft sticker is not availabel from 2 months

श्रीमानजी,
मैंने दिनांक ५-११-२००९ को एक मोटर साइकिल हीरो होंडा ग्लौमौर जवाहर मोटरडेल्ही रोड मुरादाबाद से मैं रेगिस्त्रतिओन ४६८६२ रुपीस की खरीदी थी जिसके अगले पहिये के मदगार्ड का रंग फेट था जिस की मैंने दिनांक ११-११-२००९ को agiency पर शिकायत की थी agency के सलेमनेगेर दुँरा भरोसा दिलाया गया था की पहली सर्विस मैं tefcoat कत्वादिया जायेगा और आपकी गाढ़ी के madguard का रंग सही हो जायेगा जिसके लिए उन्होंने ५-११-२००९ को ही ४०० रूपए की रसीद काटी थी जिसका रसीद no ८८४ है दिनांक २४-१२-२००९ को पहली सर्विस के बाद भी madguard सही नहीं हुआ agency से टोलफ्री no लाकर बात करने पर आपके कार्यालय का no ०५२२२७२१२१९ दिया गया जिस पर बात करने पर ४ घंटे बाद जवाब देने को कहा गया लकिन उसके बाद से आज तक न तो कोई जवाब दिया गया और न ही मेरा फ़ोन रेसिएवे किया जा रहा है मेरे दुआरा हीरो होंडा सर्विस इंजिनियर मिस्टर जावेद के मोबाइल नो ९९२७००२८७१ पर फ़ोन किया गया उनके दुआरा संतोषजनक उत्तर नहीं दिया गया और मुझसे ये पुछा गया की तुम्हे मेरा नो कहा से मिला बिना किसी वजह के क्यों फ़ोन कर रहे हो और कहा गया के पहले आप ये बताये के आपके पास मेरा नो कहा से आया और मेरी बात भी नहीं सुनी गयी मैं जब से लाकर अभी तक बोहत परेशान हूँ अगर आपके दुआरा मेरी समस्या का समाधान ३ दिन के अंदर नहीं किया जाता है तो मैं consumerforum मुकदमा डालने पर मजबूर हूँगा .
शादाब परवेज़
[protected]
registration no u p 21 AB 8089

We have bought a Super splinder with self start, with in 2 days we found that the self start is not working in 2, 3, 4 gear, what is the use, we have done the first service, they have made every thing ok, now again we are facing the problem, Hero honda company avoid this problem

Yes, These Hero honda service center people are overloaded and dont work properly.

I Virender Singh from Mhow.I have a Complaint abaut servicing standard & attitude of service provider ( Mr. Gurender Singh Sodi ) of Dongergaon, Mhow Branch.They are not attend the free service custemers with proper manner & not provide the service well in time.Thats why custemers get too much trouble.Please take apropriate action abaut it.
Mr. virender Singh
Mhow (MP)
[protected]

Dear Sir,

I have book passion pro for last 20 days for your diler Navkar motors. Dhule. Maharashtra. this person say that, " no bick avalibel in selas, company product less than order & company worker striks not avalibe to passion pro. but your varry urgent so, your give 3000 to 5000 Rs/- extra for bick price.
So, please counform to and sole problem for hime

Arun Patil
[protected]
Id - [protected]@yahoo.co.in

Dear Manager,
I have done my bike service at M/S. ALIGARH AUTO CENTRE
(Address: LOUISA SCHOOL MARKET, G.T.ROAD ALIGARH)
During services old engine oil not remove and add fresh engine oil so my bike engine got damage with abnormal sound and smoke.
My bike no is UP24K-6937


Regards
Khemesh Kumar

To the Concert Person,
With immense regards i want to draw ur kind attention towards that my Bike pleasure has got an accident with bullock cart. And i place an order for its spare parts(body) of Light Purple colour on the showroom of Shamli city - Asha Auto Agencies. & no response we get.
And now we are very angry with the Hero honda & sometimes they often misbehave with us. Pls suggest what should i do & pls Help us. I hope that u will give a fair response towards this.
Thanks & Regards

Yours Sincerely
Vaibhav Jain
Mb.-:[protected];[protected]

To
The Manager
Hero Honda Motors Ltd.
3F, Neelamber Building, 28B, Shakespeare Sarani, Third Floor,
Kolkatta - 700 017, India.

Dear Sir,

Sub: Complaint against Hero Honda service centre
Re : Passport no: 07J05C11028

My bike was given for services on May 12, 2010 in "City Works - Milap Service Station" at 14, Ashutosh Mukherjee Road, Kolkata 700020. But the service was very poor, I had complaint and give the bike again on May 17, 2010. They had delivered my bike on May 19, 2010 after complete servicing. Now they had fitted the Clutch plate and brake loosely, which I didn’t understand at the time of delivery. In the evening the loosely fitted clutch opens and I was to meet with an accident. Since there was no vehicle I was saved.
Now I went to the service station again on May 20, 2010, the manager of the service station scolded on the service engineer and asks me to repair my bike.

I cannot ride my bike properly, my riding is not smooth as it was earlier. I find it several problems now. I cannot understand what I should do now. Please advice.

Hero Honda is panelizing me because I had done regular servicing of my bike from your authorised service center. Please take the necessary actions on them and do the needful at the earliest.

Best Regards


Mohammed Asrar Khan
40/1 Jannagar Road
Kolkata 700017
Mob: [protected]

Sir,
I have purchased a CD Delux powerstart from DASARATH MOTORS, Vijayawada on[protected]. As I wish to avail my first service on[protected], I handed over my vehicle. At about 4 p.m. I went there to take my bike and I was asked to pay Rs. 572/- as they have done polishing my new vehicle without my consent and change of oil. I argued with them why did I pay for polishing without my permission. As they insisted I paid as they said. I need not get polished my bike as it was a new only. Further they are insisting to pay much amount for the mean quality accessories such as seat covers, rear view mirrors etc. .

P. NAGAVARDHAN,
SUPERINTENDENT,
APSWR SCHOOL/JR.COLLEGE FOR GIRLS,
CUMBUM, PRAKASAM DISTRCT.
CELL. [protected]