[Resolved] Hindustan Lever Ltd - Pure It Water Filter — Battery change | |
Dear Concern, With respect to the above subject, I requested to change the batter kit on 30.10.2008 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same. When I called, each time they promised to send same day or next day. Till now nothing is taken place. I feel buying this product is good but service of HLL to customers is very bad in this product. I suggest people to think twice before buying this product. My request with company is when you cant serve to customers please stop selling this product instead off trubling the customers. Regards, Shivaprakash.R Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jun 09, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mrs Reena Singh, This is in continuation to our conversation and the concerns mentioned in your blog dated 07th May 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 08th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |
 66 Comments | |
Comments
Hindustan Lever — change of kit
i have complain for change of the kit dt 9/2/11 till date no one has come my no [protected] for address Regret to say that a complaint was lodged on 24 of june at ur helpline to see that germkit which was replaced in the month of may has leaked and is red now.Since then nearly daily the case is being taken on ur helpline as well as with the seniors at the helpline even Mr Mandeep singh whose mobile no is [protected] have been contacted to solve my problem he didnot listen and rudely cut off my phone and thereafter not picking the phon.Today again i talked at helpline again and Mr kalam again gave no assurance
It is really shocking and regretable to say that such a prestigeous brand have no concern for its consumers as more than 10 days has passed except assurance nothinfg happend let me know if it will be replaced today otherwise i will be compelled to seek corrective and assertive actions.
Thanking you,
Sincerely yours
T.P Singh
[protected]
It is really shocking and regretable to say that such a prestigeous brand have no concern for its consumers as more than 10 days has passed except assurance nothinfg happend let me know if it will be replaced today otherwise i will be compelled to seek corrective and assertive actions.
Thanking you,
Sincerely yours
T.P Singh
[protected]
Pls change our Pure it Battery Because of the water filter will not be proper and one more complaints to you the machine will be Lickage by the battery side,
Pls provide me to contact person name with number...?
Pls send the your person on ASAP.
Thanks & Regards
Ashok Jadhav
[protected]
[protected]
Plot no.15, Sector -06, Near Mayur Dairy
Sanpada, Navi Mumbai 400 705.
Pls provide me to contact person name with number...?
Pls send the your person on ASAP.
Thanks & Regards
Ashok Jadhav
[protected]
[protected]
Plot no.15, Sector -06, Near Mayur Dairy
Sanpada, Navi Mumbai 400 705.
Please change my batter immediately.
Habul Das
9/1, Shibtola Lane
P.O. Shibpur
Dist. Howrah
PIN 711102
Mobile [protected]
R[protected]
Habul Das
9/1, Shibtola Lane
P.O. Shibpur
Dist. Howrah
PIN 711102
Mobile [protected]
R[protected]
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Dilip
Manager - Customer Care.
With Regards.
Dilip
Manager - Customer Care.
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
i am in Manglore. may i know by how i ll get "germkill battary" in Manglore.???
Thanks in advance.??
SHRINIVAS.A
[protected].