[Resolved]  Hindustan Lever Ltd - Pure It Water Filter — Battery change

We have purchased a Purit filter yesterday (23/6/2009). THe unit is not collecting water in the transparent container but leaking on all sides. We have still not received a customer id nor the custcare allotted a complaint number. THe person installing the unit has collected the money but has not replaced the unit. Why should a customer keep a unit that is not working on installation itself. Our calls to the customer care centre has not given us any relief. They keep saying they will replace but when is the question. This is bad service for a company like HLL.

i have purchased pureit from a dealer in Kotkapura Distt Faridkot Punjab (Sl number RPM[protected] Till Now i have not received a Bill and no one is representing for pureit in my city . i need to change the battery and i want a bill please suggest me what should i do
my ph no is [protected]

i want new battery

Dear Concerned

I had placed a request with your coutomer care for the battery change 22 Jul 2009.. After that I spoke to call center daily, but till date no one bother to come and change the same.

When I called, each time they promised to send the service engineer on same day or next day. But I’m afraid still compliant is pending.

Yesterday (18-Aug-2009) again I launched the complaint and strictly told them if they will not send the service engineer for battery and tab, I’ll return this product.

According to me product is ok, but the service is very poor and frankly speaking I am not satisfied with the service.

I have decided to return this product and take serious action against Hindustan Lever Pure-it.

Even I am suggesting to other think twice before buying this product.

If you have any feed back or can take action call me at my mobile[protected] the product is booked under the te no 27750713.

I will be putting my case to the consumer court

Aparna

H NO 8- 5-173/A Raod no 3 Malllikarjuna colony old bowenpally Hasmatpet

Secundrabad Andhra Pradesh

Hindustan Lever Pureit Water Filter — Battery Replacement - No Response till date

I purchased an Pureit Water filter from HLL and have been using it for some time. I have ordered for a Battery replacement kit on 10th August 2009 and am yet to receive it. The company promised to respond and replace battery in 3 working days when i bought it and it seemed ideal. But now despite innumerable calls and escalation to manager at their call center there is no action. I have spoken to Mr. Rajesh, Ms. Veronica and Mr. Mathew their manager and many more till now at their call center and all that i hear is that an agent will definitely call the next day. I have been spending Rs. 100 everyday to buy water and now it has come to a stage that i have to decide on other options i guess. I wish the company takes note of their lousy after sales service and mend it. HLL is currently offering the 1 crore challenge to customers to name options VS its product. What with the after sales service they are offering, soon their wish will come true, customers have already started thinking of options and, i am sure i'll find one.

My order no: S09/HYD[protected]
My complaint number : C[protected]
Called them on 13, 17, 19, 20, 21st of August 2009, still no agent in site to replace my battery.

Dear customer care,

I have lodged a complaint on 26/8/2009 for zero filtration, As I didn't see any response in 48 hours, I placed the complaint one more time on 28/8/2009 but I still don't see any response from you guys. every time I call customer service, they are more than happy to give complaint nos but not the solution. your product is good but the service is pathetic.

if you can't give a good service to the consumer you better stop selling the product.


prakash
#1100, 2nd Floor 2nd A cross, R V Block, srinagar
Bangalore -560050
ph: [protected]

It is really very shameful that some companies in India are cheating Indians like Hindustan Unilever. This company actually is not an Indian company. Wherever this company goes, changes its name like Hindustan Unilever, Pakistan Unilever etc. I suggest to all that if you have problem file a case against the company in CONSUMER FORUM.

I have been using the Hindustan Unilever pureit water filter for the last three years. Every time I want to replace the battery kit, I go through hell of a experience. After sales service is very poor. Hindustan Unilever is a faceless organization because it hides itself behind the BPO operations. People are warned to think several times before they choose to buy this contraption. Extremely poor after sales service.

subject : hind lever battery change

With respect to the above subject, I requested to change the batter kit on 01.08.09 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.
When I called, each time they promised to send same day or next day. Till now nothing is taken place. the customers is very bad in this product.

My request with company is when you cant serve to customers please stop selling this product instead off trubling the customers.

now please change this battery

thanking you

from
mamta kaushik
D-572, D.I.Z. AREA
MANDIR MARG,
OPP. MANDIR MARG POLICE STATION
NEW DELHI - 110001

from

Dear Sir,

I am very much surprised that your branch/franchisee are really prompt in their service for a battery change request from me at Coimbatore, which is still to be attended since 1 month and wasting our fuel in the gas for boiling and drinking. Since we are staying in an apartment in Vadavalli, Coimbatore I want to display your pureit as a show piece to others as it is of no use without battery. I would also like to mail that we are one of the earliest customers of your product when it was launched.Can we display your product like that of in a museum?

Once again I thank you for making us to use our gas for boiling our water to make it potable drinking.

Regards,

S.Rammohan

Hindustan Unilever Ltd./Pureit — False Promises done at the time of selling by the company

Dear Sir,

I purchased Pureit (Blue unit) on 31 Jan 2009 vide. Bill No. IS09/DLI[protected]. My Customer ID: [protected]. The agent's name who came to install it: Parveen (ID: 30898).

At the time of purchasing the unit I made it very clear so many times with the agent and one time called the company's office at Daryaganj to cross-check with the higher authorities that for how long I will be able to run on the supplied battery and when I should go for another battery replacement. This agent and the higher authorities confirmed me a hundred of times that it will take atleast 1 year and in my case as I am using the purified water from Aquaguard first and then into this unit so this battery pack will go on for atleast moer than 1.6 years.

Now the battery pack shows fully RED and the water is not dispensing at all. When I contacted the Customer Care on 5 Oct 2009 (Morning time) and the agent, the customer care representative talked so rude to me and the agent disconnected the call after hearing this issue.

PLEASE HELP ON THIS ISSUE AS I CAN SEE THAT THIS COMPANY IS FOOLING MANY PEOPLE ON THIS GROUND OF BATTERY PACK.

Regards
Pankaj Jain
M: [protected]
LL: +[protected]
(Delhi)

Dear Pankaj Jain,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear S.rammohan,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mrs. JUNATTE N FRANCIS,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mrs. JUNATTE N FRANCIS,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Abanti Maity,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Sir,

We have purchased pure it on 27.07.09 from Prabhat Appliances( Kalyan West) after three months the water filter is not working and the battery showing red in only three months. I have called to pure it helpline on friday i.e. 23.10.09

Till date nobody has came to check they assure us on every call that they will send somebody in three days but I am really sorry to say you that nobody has come to see the complaint. the service is very poor and the instrument is also not working properly. for fill the pot we have to wait for long time.

In three months they are asking us to change the battery. please look into the matter and send somebody urgently to see the complaint.

Our Customer id is [protected] and our complaint no is sog/mum[protected]

Send somebody urgently.

Hindustan liver Pureit water puriefier — Kit replacment not yet done

I had registered a complaint in your costomer care cell for the replacement of the battery kit on 17th of Oct 2009 & was promisd to have the kit replaced within 5 working days, but nothing happened . on the 23rd of Oct 2009 i called again checking for the batery kit replacement call given on the 17th Oct, here your costomer care associate had promised to get it done on the same day or the very next day. But no body turned up for the replacement of the battery kit, On the 27th Oct at 17:51 hrs i received a SMS from PUREIT reading as follows ( Dear costomer, your complaimt no C[protected] has been attended. Please give your feedback as '' SER 1'' if satisfied els '' SER 0 '' i[censored]nsatisfied to [protected]. team Pureit.
Now tell me what am i soppose to be doing for such kind of costomer care serviceses.
I am still waiting for the battery kit to be replaced by Pureit.
humbe request ! please have the battery kit replaced as soon as possible .so that we keep our trust alive in hindustan lever ltd products & services.

Rgards
Alfred Alvares
Flat no 12
Plot no 70/E
first floor
Humayun pur
Safderjung Enclave
New Delhi 29

Mobile- [protected]
land line[protected]

Dear Mr. Alfred Alvares,

This is in continuation to our conversation and the concerns mentioned in your blog dated 28th Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 30th Oct & replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Dear Concern,

With respect to the above subject, I requested to change the batter kit on 26.10.2009 after that I have spoke to call center more than 10 times, till date no one bother to come and change the same.

When I called, each time they promised to send same day or next day. Till now nothing is taken place.