[Resolved]  Hindustan Lever Ltd - Pure It Water Filter — Request for battery change

Product is not good - Bad smell (Blood Iron Smell ) in water after purification . Water is taken from my own well . Now we are drinking directly. This issue happend several times.

Only advt ... product quality is poor


Ravi Sankar S
Poornima
Jesus Road
Nannuvakadu
Pathanamthitta
Kerala
[protected]

PureIt Water filter Hindustan Lever — PureIt Water Filter Complaint

Sir i have complaint for pureit water filter on 4th october 2010 and after that a person has approached our house on 6 october 2010 but after asking a lot he has not disclosed his name and he check the water filter but after checking he said that he will come again but after asking a lot also he has not disclosed the problem. i do not understand that what is actually the problem with our water filter why company is behaving in such a way why they are not telling us the problem. why they are keeping us in dark. i just want to asking that who is responsible for any mishappening to my family . What is actually problem with this water filter.I beleave this company hindustan lever is a froad company and they keep their customers in trouble. The water thier water filter filters is just not safe for drinking. That is why they are trying to hide this fact.

I have never seen such a fake company in my life. I am cheated by this company. what i want is that a strict action should be taken against this company and the person they sent for survey should tell there name and his details because this is my right.

Hindustan lever is responsible for any mishappening to my family due to drinking unfiltered water.

[B]Water filter purchase date:[/B] 2 september 2008
[B]Tax Invoice No:[/B]iso8/kan[protected]
[B]Device Serial No:[/B]rpm[protected]




Waiting for some strict and quick actions

Sanjeev Dubey
[protected]
200/3 JK Colony
Kanpur

Sir i have complaint for pureit water filter on 4th october 2010 and after that a person has approached our house on 6 october 2010 but after asking a lot he has not disclosed his name and he check the water filter but after checking he said that he will come again but after asking a lot also he has not disclosed the problem. i do not understand that what is actually the problem with our water filter why company is behaving in such a way why they are not telling us the problem. why they are keeping us in dark. i just want to asking that who is responsible for any mishappening to my family . What is actually problem with this water filter.I beleave this company hindustan lever is a froad company and they keep their customers in trouble. The water thier water filter filters is just not safe for drinking. That is why they are trying to hide this fact.

I have never seen such a fake company in my life. I am cheated by this company. what i want is that a strict action should be taken against this company and the person they sent for survey should tell there name and his details because this is my right.

Hindustan lever is responsible for any mishappening to my family due to drinking unfiltered water.

[B]Water filter purchase date:[/B] 2 september 2008
[B]Tax Invoice No:[/B]iso8/kan[protected]
[B]Device Serial No:[/B]rpm[protected]




Waiting for some strict and quick actions

Sanjeev Dubey
[protected]
200/3 JK Colony
Jajmau Kanpur

Really worst and frustrating customer service from the PureIt supplier in Anna Nagar East, Chennai. They are just selling the product and they dont know about the customer service / satisfaction. This is my case. My battery life has gone so i decided to buy new one and i went to that shop and asked for the battery. They said staffs are not available and so please come tomorrow. All along the way i have to go more than 5 kms from my home to reach there. Then i thought i ll get the battery t'row so gladly went back to home. Next day i came to same shop and one of the person said that today only we put order so you can come & buy t'row. It was very pathetic and frustating and went back. Again i went today and they said stock has not yet come. What a customer service ya...wow gr8 service.. Please my personal advice is that DONT PURCHASE PUREIT IN YOUR DREAM ALSO...

I, Mukesh Singh, Inspector of Income-tax, Hyderabad ([protected]) purchased Pureit water purifier on[protected] from the sales executive. But there was some leakage problem in that. Suddenly, I filed a complaint to the custom care executive. My complaint had been transferred to Mr. Raju (Job attending engineer, having mobile no.[protected]).To my great satisfaction Mr. Raju attended the complaint very quickly (with in 2 hours) and made it ok.Thanks to the Pureit team for such a wonderful response. My best wishes is with "Pureit team" (Specially Mr. Raju). Long live "PUREIT".

I agree with that. I am also following for Pure it since 29th Nov. 10 (Residing in pune). The commitment is within 2 working days. I have booked the complaint atleast 5-6 times, but everday I am getting the response that you will get it by evening, but that evening till date not come. Atlast I have purhased from buying personally at fitted. Customer care is too worst. I was having interaction with Girish, Rohit waghmare, The responses them was like they don't care anythinh about Hindusthan Unilever. They are not doing their job for what they are paid for.
I thinkh Hindustan Unilever is wasting the money to having such a bad customer care. Care is the wrong word from them
Definitely with these Hindustan lever will have downward sale trend atleast for the Pure it.

Santosh Pawar Pune

i mr. bipin brahmbhatt has purchase pure it of Rs. 2000.00 for my mother & father in 2008, it was works properly up to june 2009 in month of july 2009 i have change battery through your outhorised dealer from visnagar . that battery works for two month only, again i had change the battery in september now battery is over again, every time i have paid Rs. 365.00 for battery .
My Address:- B/4, Sarathi Appartment, T.B.Hospital Road, Mehsana, Mob. no. [protected].
The said water filter use by cinior citizen & every two month they have to change battery is not affordable & degraded your product . please do positive, thanks..., mail id [protected]@gmail.com

i have face the problem to change battery every two month of Rs. 365.00 in my pure it water filter sice last six month . ihave change 3 battery in last six month . it is expansive, mob. no. [protected]
address :- b/4, sarathi appartment, t.b. hospital road, Mehsana, North Gujarat .

Hindustan Lever Limited — Pureit Water Purifier

I have bought new Hindustan Lever's Water purifier on 09-Jan-2011, and I have lodged the complaint to assit me in using the purifier as we are not able to fix the purifier (proabably a manufacturing defect with the purifier) but however till date(14-Jan-2011) no body as come to attend the complaint and on top of it i got a message that the complaint was resolved, I have called their customer care several time but they would say 1 day, 2 hrs, 3hr etc and we get a message saying that the complaint would be resolved in 48 hrs , we are not able to believe what they are saying,Approximately i have called them 5 to 6 times but they are not bothered at all to assit the customers
I think i have made a wrong choice in picking up this purifier

hi i am lokesh from bengaluru, even for me the same thing is happening i am trying to get the battery kit for my purifier, on 5th feb 2011 salesman promised me to come and change the kit wihin an hour, already a week is over no one has turned up,

I have booked for replacement of battery kit on 25.01.2011 still am awaiting for your technician visit as well as supply of kit.more than 5 times I have lodged complaint to the customer service. my Email id vasanvaikund contact no.[protected]

i have complain for change of battery de 9/2/11 till date nobody has come [protected] cell no good service hul

i want a battery
i find many times but results is 0
plz replace my battery
manoj sharma
[protected]
[protected]

I've been calling the Pure it call center for the past One Months for replacement battery kit but they said they will send someone in next few days but no one has ever turned up.

I call Mr. Deo sir Team leader of Ghatcoper area he told me serover is break down. tomorow we send batrry kit. till date we have not recived batrry kit .

The Cusromer care center get SMS " Dear Customer, Your Complent No: C[protected] has been Attended. Please give your feedback as " ser1" if satisfied else "ser 0" i[censored]nsatisfied to [protected]. Team Pureit : dated 12.03.2011 at 17:14:27"
[protected]

Hi,

I too am having a bad experience with Pureit service. I have been asking for a stand. The customer service person told me 2 weeks back that he would be coming, everytime I called he would say that he was on his way but never turned up at my place. Then I registered with their call center and told them that I have a blue and grey water purifier so I wanted a grey or blue stand with legs ( I had seen it in Mumbai ). The service person came with a brown legless stand. I sent it back now they say they do not have a grey or blue stand with legs. I am fedup.

Regards
Reena

My purifier is not working since last month the executive who had sold out the product is not in contact kindly contact me on this no[protected]

DO NOT BUY PURE IT WATER FILTER AT ALL !!!
BELIEVE ME service is lousy, product very very bad, i totally agree with the person in Pune
I have been shouting and complaining, they do nothing NOTHING
do not buy, you all r most welcome to write to me on my email- i would really want you all to join me in this total disregard for public for so expensive a product !!!
[protected]@gmail.com

I THINK THEY ARE SHAMELESS COMPANY, FOR PEOPLE WHO KNOW THE CHAIRMAN SHOULD SEND HIM THE COPY OF THIS LIST OF COMPLAINTS, IF HE HAS SOME SPINE HE SHOULD SEE TO THESE COMPLAINTS.

Purchaser Tapas Goswami [protected](M)paid Rs.550.00after three months from purchase for replacement of battery . I convey my deep concern to Hindusthan Uniliver Ltd Authority to make me a fool. I just request them to withdraw the machine from my house by sending the selling shop namely Latika variety Stores Jadavpur PH24142868 without refunding anything to me

hello,
this is akshay from jhalawar rajasthan...i buy pure it on 13 of june 2011 but i did’nt get my scratch card from the retailer . can u please tell me the reason or any other suggestion. My gmail id is [protected]@gmail.com...