[Resolved]  Hindustan Lever Pureit — hindustan lever pure it

broken the tap & Battery replace.

Room No.4/6, Sunita Estate, Village Road, Bhandup (West)
Mumbai- 400 078 [protected], 25664807.
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Aug 14, 2020
Complaint marked as Resolved 
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I got pure it 2 years back,
I have called customer care more than 15 times for exchange of new Battary..
Still today no one visited our house.
This is the Worst service i have ever seen.
One year I was at Bombay, Even there no one came for service.
Chennai is most Useless service teem than any Place in the whole world for Customer Service.
Please don’t waste your time by calling them to help line.
Please go in person get what ever you need.
calling Helpline like Inviting Blood Pressure
I got pure it 2 years back at Nagercoil through your distributor N.Sunil, NGL Mobile [protected], [protected]
I have called customer care more than 15 times for exchange of new Battary..
Still today no one visited our house.
This is the Worst service i have ever seen.
I request you to take necessary steps to change the battary for safe drinking water.
i am doing this complaint from last many mouths for the filter catrage. but not getting any responce from you. i asspect very quick responce from you other wise i think i have o take some strict action.
Hindustan lever pureit offers the worst after sales service out of all the products i have ever bought. They over promise and under deliver which is such a disgraceful thing for a large company like hindustan lever. They say that they will deliver the replacement battery kit within three days, finally after seven days i did not receive it, their website states that their dealer is in thambuswamy road for kilpauk area, when i went there the people their said the office is shifted, then i was forced to go to alagappa road where their new office has a very nice board on the outside but is a filthy office inside, where delivery boys are seated and have no regard for customers. Another point to be noted is that Hindustan lever has no grievance mail feature on their wbsite, which shows they just want to cheat the customer and sell the product but they dont care about customer service. Eureka forbes on the other hand is excellent whether it comes to sales or after sales service. Its a disgrace for HLL.
I bought a pureit water purifier one and half year back .I have launcheda call to change the battery on 10/06/2008.My complaint no is S08-KOL0361/003849.After that I have called customer care centre few times but no body came to replace it.Every time when I call them they are telling it is due to insufficient stock.I can not understand in the footstep of 21st century you are giving worst after sales service.Have you gone through the market survey when you launched the product? I have never ever been seen that a genuine buyer seeking for after sales service, 14days gone after the complaint.
Date :26.06.2008


The General Manager.
Hindustan Lever Pure It

Dear Sir/Madam

I am using Pureit filter for more than 3 years.

The product is good, but service is very worst. Whenever
i order for replacement of battery, i will not get immediately.

The battery will rich me nearly a month after.

We are having a kid, it's very difficulty.

If you are not able to suply batteries, please stop produsing/selling the filter.

We are unhappy with your service.


S Radha Krishna Singh.

Mobile No.[protected]

The General Manager.
Hindustan Lever Pure It

Dear Sir/Madam

I am using Pureit filter from last 1 years.

The product is good, but service is very worst.

I ordered the battery to ur help line on 13/06/08 till today i have not received the battery if are not going to supply the battery

then stop producing the product, & take back my purit filter and give my money back.

And the customer care support also not responding correctly,

We are having a kid, it's very difficulty.

We are unhappy with your service.



[protected], [protected]

Pure it Team...

I raised a request for battery replacement with your customer care more than 15 days back. And NOBODY turned up till now to replace the battery. I called them many times, but there seems to be no use. I never expected this kind of service from a company like HINDUSTAN LEVER.

After tirelessly calling them day in and day out and spending so much money on mineral water bottles inspite of having the so called product from HINDUSTAN LEVER - Pure It, it seems to me that the management and staff of HINDUSTAN LEVER-PURE IT are better suited for selling low price foot wear on the road side footpaths of Indian cities instead of fooling the Indian customers with their publicity & the promises that are not trustworthy.

Thank You,
CUSTOMER ID:[protected]
good battery life

The General Manager/Area Manager,
Hindustan Lever Pure it,

I am using Pure it for last 4 years. The service became worst last six months i.e. Anna Nagar Franchiese. I booked battery kit on 11.2.2009, till date not supplied. I contacted several times customer care, chennai, they simply say within 24 hours battery will supplied. Contacted on 26.2.2009, customer care said that your previous invoice is cancelled and on 25.2.2009, customer care is booked again for battery. To avoid fault on their part simply cancelling the booking and making fresh order.
I am having two kids, I am purchasing water from outside. Please look into the matter and arrange for supply of battery kit.


Customer I D. No.[protected]
Mobile No.[protected]

This has happened with me in the past as well, the battery kit for pureit that we use shows us as finished and whenever we call your call center our query has always been unattended until we retry for more than 3 – 5 times. Can you please let me know the status for my order ????? my details are as follows:




TEL NO.: [protected], [protected]

EMIAL: [protected]@chhabrachains.com; [protected]@nci.net.in

Would request you to kindly revert ASAP as we are surviving with unpurified pureit water.


Around PURE IT, all the glitters are not gold.
After sale service is very poor and nasty and our patience will be put under test to get the support. The battery is the crucial part in the functioning of the machine/PURE IT. The Company clearly knows the lapsed period of life of each battery fitted to the Machines which they sold. It is a great help to the customer, if the company rep. contacts the customer or even mail a letter or send a SMS to the mobile o[censored]ser, stating the availability of batteries and the need of replacement of it and cost of the new one along with the particulars of service they will render in this regard.
The people of HUL are more interested in selling of huge number of PURE ITs rather than providing after sale service to the customers. I don’t think the people of HUL-PURE IT are selfish to cut to an end of the user. I feel that, all of them must know about the customers, who bought the units, who fall in a dilemma of how to use the unit which is nothing but a plastic drum, if the battery replacement band is become reddish. And without replacement of the battery, the water is so harmful to users.
I suggest the people to make arrangements to give effective after sale service to get good fame among the users of PURE IT

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