[Resolved]  Hindustan Unilever Pure It — Battery not yet changed

Dear Mr. Dhanajoy Bag .

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Dilivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Hindustan Unilever Pure It — not replaced my battery from

SIR, i am Ramesh Chandra Sharma actually i have purchase pure it on dated 25.03.2009 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 1 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within one months maxim 400 liters water is used in our pureit filter. so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.

Dear Bhaskaran,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit Complaint.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

my pureit is not working properly

with regards
VE.SHARAVANAN
[protected]

i here by inform you that my compliant was not atteneded for changing my bettery your services is very poor . nobody comes to attend my complaint my complaint no:-c[protected]h and if your company will not responding my complaint i definitely take action towards your company and i will go to the consumer court.

yours sincerely,
dalip zala
ph.no:-[protected]

Hindustan Unilever/pureit — Replacement of Wrong product

Dear sir,
I have been using Hindustan Unilever water purifier, pure it brand, since March15th 2008.The germ kill battery of this water purifier needs to be changed after it purifies approx. 1500 liter of water. The germ kills battery of my water purifier normally run for three to four months.
Recently in last weak ofMarch’2010 I got the battery of my water purifier changed(order booked on 24th march) for which I was charged Rs.365.but within 10 days the germ kill battery become totally red(i.e. it was finished) and water filtration stops .now during these 10 days i would have hardly consumed 100 liter of water from the purifier.
I called the company customer care (helpline no. [protected]) and registered my complaint about getting wrong Germ kill battery. An executive from the company, who had replaced the said battery, visited my house to check the battery and told me that he will get back to me within 24 hours. But he neither came nor did he call me.I again called the customer care on 22 April to register my complaint (complain no. C[protected] and I was promised that my purifier battery will be changed free of cost within 24 working hours, but it doesn’t happen. I again called the customer care on 26 April and I was told that my purifier battery won’t be replaced and I will have to buy a new one. Further I was given a complaint no C[protected] and was told that someone will visit to check the battery. No one visited my house again but till recently I keep receiving massage from the company that my complaint has been attended.
My complaint against the company is that of poor product delivery and poor service. I have been given a wrong or faulty Germ kill battery and company should change it free of cost.

Regards
Abhishek Kumar
Customer ID: [protected]. Mobile no: [protected].
F-144/B, Mangal Bazar,Laxmi Nagar,Delhi-110092

Hi,
My Name is Brajesh Mehra, I bought pure it in Jan-2010, this was served good, but after 4 months Battery kitt has been faild. Then I purchased new battery kit in May 6, 2010. but after 10-11 day this new battery start showng red indicator on it. this mean change new battery. I made conmplaint to customer care but no respopnse till after 1 week. Very poor service.

On the time of purchsing, Pure it sales executive force me to buy this product however I allredy booked aqua guard (I had paid 500/- as advance to Eureka Forbs which is not refund to me till now). and Finally now I am reliase that I had taken a bad dicission to buy pure it.

Please replace battery kitt ASAP.
I am writing this complaint from my office and my customer id is not here, so when I purchse pure it my cell phone number was ([protected]), I know by this number you will be trak my customer ID number also. Please take action ASAP and give me new battery kitt.

My complaint Numbers are: C[protected], C[protected]
Contat Number is: [protected]

Pure It — NOT RESPONDING AFTER SEVERAL COMPLAIN TO CHANGE YOUR PURE BATTERY

WE HAVE ORDERED PURE IT BATTRY ON HELPLINE TWO TIMES.
IST COMPLAIN NO. IS MISSED.
2ND COMPLAIN: C[protected] DATED- 22/05

TILL DATE, WE HAVE NOT RESPONSED FROM THE HUL PURE IT TEAM. TODAY, AGAIN, WE LODGED NEW COMPLAIN.

3RD COMPLAIN: C[protected] DATED- 27/05

Dear Mr.Abhishek Kumar,

This is in continuation to our conversation and the concerns mentioned in your blog dated 02nd May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 08th May 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Pure It — Battery not supplied even after 40 days

Sir
i m Shyam having customer id [protected]
i hav ordered a battery kit on 14.05.2010
my order detail is S10/CNR[protected]

but till now i didn't get anything from your side including battery
i thought i were a valuable customer with a purchase of 17 units,
but not.

this is only to inform you people about the SERVICE from your side.

thank you.

Really service is very poor. I have an order for germikill kit before 8 days on [protected], but till today i have no received any replacement.

Thanks.
Sunil Goyal
Jaipur
Mob.:- [protected]

Dear Sir,
I forgot my consumer No. I have purchased one small pure it water purifier before one year. When we pored water into pure it for purification, water leak & comes out continuously through battery insertion hole. This problem comes after changed battery and all filters. Please send service engineer to resolve this problem.

Please also give address and contact No. of service centre of Muzaffarpur, Bihar.


Regards
K.N.Sharan
+91 [protected]
e mail: [protected]@yahoo.com

Dear Sir,

I am one of your customer. I have ordered for the Germ Kill kit on 2 July 2012 with reference to Order No. RFS/1934734. I got assurance for the delivery of GKK within 72 hours but it didn't happen. Again I called on 5 July 2012 & again i got assurance of the delivery of GKK. Then I called on 8 July 2012 & i came to know that as per your system the GKK is delivered while i have not received it. Your customer care executive again placed an order with reference to Order No. RFS/1962894. Till today i have not received any call from the technician. Please solve the problem.

Regards
Ankur Jain
e mail : [protected]@gmail.com