[Resolved] Hindustan Unilever Pure It — Service | |||
1) Helpline Number [protected] of Pure It is not functional. 2) Customer service is pathetic and totally unprofessional. I had ordered a new germ free battery kit from Pure It with an assurance that it will be delivered within 2 days. I followed it up with their Agency - Ms. Jalaram Agency located at Maryland Apartments, Sandu Wadi, Chembur, Mumbai 400071. After almost 4 days a mechanic turned up at my residence to replace the kit. After the mechanic left, water started leaking from the bottom of the Purifier. I contact the mechanic immediately to come and set it right. He assured he will come immediately but he didn't. I phone up the Agency also to send the mechanic immediately. The Agency also assured that he will come immediately. But the mechanic did not come. The next day I called up the mechanic almost 10 to 15 times and each time I was assured that he will come within 1 hour or within 15 minutes. He never turned up. I again contacted the Agency to attend to this problem immediately. They told me to contact the mechanic directly. I was given all false assurances. The mechanic said that he will come to my residence first thing in the morning (9 a.m.)without even going to his office. The next day (9th June) I again contacted the mechanic to remind him about his promise. This was followed by 2/3 remiders. He finally turned up at 12 noon to fix the problem. I had to abstain from office for two days on 7th and 8th because I had to be at home on account of the false assurances given both by the mechanic and the Agency. The agency doesn't have any trained or qualified staff and they are totally unprofessional. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 10, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. gopal iyerThis is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 3 Comments | |||
Comments
Dear Sir,
No one has yet attended the complaint or replace the battery as i stated the battery works only for a month & should be replaced FOC.
If the same would not be attended withi this week i would go upto my best level.
Thanx
My last correspondances with you is also pasted below.
Anil Kumar
[protected]
Pureit - Reg mobile no is -[protected]
Dear Anil kumar,
Thank you! We have recorded your following details. We will get in touch with you.
Feedback query Complaint
Feedback details --- Misc ---
Telephone [protected]
Mobile [protected]
Email [protected]@gmail.com
Device Id rpb[protected]
State Delhi
City Delhi
Remark I made a complaint on 18th via your web portal & registered my complaint but nothing has done so far please look into the matter & do the needful asap. my last complaint is attached below. Dear Anil Kumar, Thank you! We have recorded your following details. We will get in touch with you. Feedback query Complaint Feedback details Battery(GKB) order related Telephone [protected] Mobile [protected] Email [protected]@gmail.com Device Id State Delhi City Delhi Remark
1st Complaint
Dear Sir, This is to inform you that i have purchaced the Pure It in June 2009, the Battery replaced in June 2010 (First Time) but after two months the Battery again shows The red indication How is That ? The first Battery runs for almost 13 months & the second runs just for two months please although the family size is same & no consumption was increased if i have to replace it after each & every Two months then the system has no worth for me so please look in to the matter & replace the Battery FOC else check the system for any discripencies. please revert me . Hope the matter will be resolved Regards, Pureit Team
Regards,
Pureit Team
No one has yet attended the complaint or replace the battery as i stated the battery works only for a month & should be replaced FOC.
If the same would not be attended withi this week i would go upto my best level.
Thanx
My last correspondances with you is also pasted below.
Anil Kumar
[protected]
Pureit - Reg mobile no is -[protected]
Dear Anil kumar,
Thank you! We have recorded your following details. We will get in touch with you.
Feedback query Complaint
Feedback details --- Misc ---
Telephone [protected]
Mobile [protected]
Email [protected]@gmail.com
Device Id rpb[protected]
State Delhi
City Delhi
Remark I made a complaint on 18th via your web portal & registered my complaint but nothing has done so far please look into the matter & do the needful asap. my last complaint is attached below. Dear Anil Kumar, Thank you! We have recorded your following details. We will get in touch with you. Feedback query Complaint Feedback details Battery(GKB) order related Telephone [protected] Mobile [protected] Email [protected]@gmail.com Device Id State Delhi City Delhi Remark
1st Complaint
Dear Sir, This is to inform you that i have purchaced the Pure It in June 2009, the Battery replaced in June 2010 (First Time) but after two months the Battery again shows The red indication How is That ? The first Battery runs for almost 13 months & the second runs just for two months please although the family size is same & no consumption was increased if i have to replace it after each & every Two months then the system has no worth for me so please look in to the matter & replace the Battery FOC else check the system for any discripencies. please revert me . Hope the matter will be resolved Regards, Pureit Team
Regards,
Pureit Team
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I am Mr kaushik, working in indian air force, mumbai, I am a pure it water filter user, my batttery has got finished aroung 10 days back, many times i have booked the complaint for the change of battery, also i made a talk with ur representative .he assured me that within 02 days my battery will be changed but now this is around 05 days no one has contacted me yet.this is a matter of great sorrow for a company like u and for me also because i shown faith on u.you r requested to do something i[censored] can, otherwise i would have no other option than to throw the filter out.
Name : Akhil Kaushik
Customer ID: [protected]
Cell No: [protected] / [protected]