[Resolved]  Hindustan Unilever PureIT Water Purifier — Problem of Purifier

pureit water purifier of Hindustan Unilever — non delivery of an item

with great regrett i would like to lodge a complain that till today i have not yet got the delivery of the ' microfiber mesh' which i ordered on 4th may, 2009.My id no.[protected] dt. 12/9/2008 from kolkata.After ordering i have complained several times to the customer care center, but were in veil.Hence, you are requested to take the matter with utmost care and solve it.

Hello,

I had booked a Germkill Battery on July 07, 2010. The order number is S10/DLI[protected]. I was told the delivery would happen in 48 hours, as usual. When it was not delivered, I called up again and lodged a complaint. The complaint No. is C[protected]dated 9 July, 2010). I also placed order for another one- vide order number S10/DLI[protected]dated 9 July 2010). So in all I have ordered for two. Till date not even one has been delivered. Subsequently I inquired about it ten times more and complained as many times. These complaint numbers are: C10242035, C[protected]. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number [protected] in your system. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is [protected]@gmail.com

Hindustan Lever / pureit water filter — Non-attendance of my various Complaints

Sir, I have purchased Water Filter of Hindustan Lever – PUREIT. Till, beginning some white particles are coming in filter after complete filter process. I have told to the supplier at that time, he told it may be new – after some time it will disappear. But still, these particles are coming.
Then,
1. I have complained on PUREIT’s No.[protected] and explained my problem, they have sent a message on 02/09/10 at 6.13 pm that your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
2. Neither no one came nor any one contacted from PUREIT. Again, I have contacted and explained my problem. They have given again assurance vide their message on 05/09/10 at 4.18 pm - that your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
3. No response. Then, I have complained vide their site on 08/09/10. To this, I have received a message on 09/09/10 at 3.06 pm – Sorry to inform you that we could not trace your address with regard to my first complaint No.C[protected], please call our helpline.
4. Immediately, I contacted on helpline and explained my address and requested to solve the problem. Against this, again I received a message on 09/09/10 at 3.14 pm – your complaint has been registered vide Complaint No.C[protected] and our Executive will visit and attend the complaint within 48 hours.
5. After that Indore PUREIT representative called me vide No.[protected] on 10/09/10 at 12.06 pm and asked me my address, he also gave me assurance that somebody will come.
6. Surprisingly, again I have received a messages several times on 11/09/10 at 12.03 pm as - Sorry to inform you that we could not trace your address with regard to my complaint No.C[protected], please call our helpline. Then, I have contacted again to their Indore PUREIT’s No.[protected] at 12.04 pm and again explained my address, again they have given assurance that some body will visit. After some minutes again at 12.10 pm, I have received message as - Sorry to inform you that we could not trace your address with regard to my complaint No.C[protected], please call our helpline.
What a joke, such type of highly named Company is giving just various Complaint Nos. and assurances only, nobody wants to see the problem OR they are fearing to watch & listen any loop holes in their Product.
Will any body from PUREIT will prove me that their Product is safe and not hazardous so that I can continue the use of this Products.
Contact-Arun Kumar Sharma, Surana Nagar (Near Water Tank), BARWARA - 451115, Dist. Khargone (M.P.).
Mob[protected], [protected]@rediffmail.com

Hindustan Unilever Pureit — Non Delivery of Germ Kit & false messages

I have ordered a Germ Kill Battery for the Rs 2000 Model on 02/06/2011 as RFS/448533 through the Toll free number. On 03/06/2011 I received a message to my Mobile [protected] that Delivery of your order done. As delivery was not done I complained on 04/06/2011 to the representative on phone & Complaint Nbr was C[protected]. With in 2 hours I received message "Complaint C[protected] has been attended" but nothing is delivered.
They are trying to fool the Customer. Their after sale Service is "VERY HORRIBLE". I am still waiting for the delivery... Last time I had the same issue and finally after numerous complaints through internet it was delivered after a month. Now they are in the same path
THE FUNNIEST THING IS... AFTER SENDING FALSE MESSAGES TO MOBILE & WITHOUT DELIVERING THE PRODUCT THEY ARE ASKING US TO SEND FEEDBACK ABOUT THEIR SERVICE !!!!!!!!!!!

There was a call from Pureit Bangalore & later from the local service agent. They attended the complaint on 09/06/2011 and it is working now.
Thanks for this site & pureit headoffice

Hindustan Unilever — fake delivery

hindustan unilever pure it products are fake .....their fired employees are delivering fake germ kill battery by
obtaining details of order through illegal means from company and thus harassing innocent customers.even pure it dealers are aware of this scam still doing nothing and blaming customers for irresponsibility on their part.

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

Dear Sir/Madam,

This is in response to your earlier mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always.

Regards
Pureit Team

It is attended

cant get filter water 1500 liter.

i get only 400 liter filter water .