[Resolved]  Hitachi India — Worst possible after sales service - Hitachi : Air Dale Enterprises, 45A Khan Market, New Delhi.

I have bought a 1.5 Ton (4 star rating) AC in april 2011. The power supply unit of this AC failed a week back and they have yet to replace it because this part is not available !
Needless to add that it is only me who calls their call center (& the local delhi no. of their service provider) everyday. Hitachi customer care is just not bothered to even keep me updated.
Meanwhile, the AC cover and panel etc are lying opened in my bedroom for the last one week, waiting for repairs!
How can such a renowned company treat its customer like this?

WORST AFTER SALES SERVICE OF HITACHI AC

I had boufgt a Hitachi window AC of 1.5 ton about 6month
back, about 1 month back I feel cooling problem in my window AC. I have lodged
complaint to loacal service centre as well as customer
care service centre through toll free no.& through mail
so many times but till date my wiondow AC is not working
properly

This is the WORST AFTER SALES SERVICE of Hitachi,
I will never recommend anybody to purchase any product
of HITACHI. I truly say that I feel, I did some crime to
purchase Hitachi AC

R.N.SRIVASTAVA
H/O SAVITA SRIVASTAVA
[protected], [protected], [protected]
124/77 BLOCK-C- GOVIND NAGAR
KANPUR-208006(u.p)
f

Hitachi is not good enough any more..its service is very poor of company as well as dealer and company both are same, no body gonna take responsibility I suggest you to all not to take hitachi appliances.Totally Wastage of money on phone calls for complaints, Service head n sales head never there to solve the problem, After 2-3 complaints- Nobody is attend your call except customer care for time pass…
SPECIALLY for DELHI REGION hitachi is very poor in services…
You should go to Consumer court for the solution.(Only way to find your solution after a long time)
Me suffering from the same problem from last 5 months…bt still no results..finally I decided to take the help of consumer court

I agree to the above complaints. Hitachi products were supposed to be good, but my experience is different. Very poor after sale service. LG Aircon, almost half the price of Hitachi, is cooler and troublefree. The service guys come down and clean up or service the conditioner, but nothing changes, the red indicator(supposed to be indicator of service requirement) was manually turned off after service. At 18 degree, the room is warm. Bloody hell! I will never recommend Hitachi to anyone.

hitachi 4door refrigerator — after changing compressor when it was under warranty nobody turned up unless the warranty period was over

hitachi 4door refrigerator 660 lts refrigerator ,after changing compressor when it was under warrenty nobody turned up unless the warrenty period was over

Hitachi — no proper response for service complaint in spite of several attempts

i had purchased hitachi split ac last year in june with one year warranty, and on 5th may i registered my complain as my product was not working properly, technician came to check and said there is gas leakage problem and he will get it done by the next day but no body came for next 2 days, again i called on their helpline number and the lady told me they will send someone as soon as possible, again the technician came on 7th and said there is gas leakage problem and he will get it done by this evening, but again no1 came, i called up today on 9th may but again there is no response, i am fed with hitachi people, they don't seam interested in solving their customers problem at all, i would really appreciate i[censored] could look into the prolem quickly.

my complain number is [protected] registered in the name of Mr.V.K.Agarwal

our phone numbers would be, [protected] or [protected]

Hi
I bought a Window AC from Rathan Fan house on May 1st. After visiting all showrooms, i made a selection in Hitiachi AC showroom. They demonstrated a of window AC. I opted that AC model and asked the sales person to bill for that Model. They executed the sales and i got the AC box supplied to me on the same day.
Next day, when i was not in home, they sent a installation person. I was ok to install the AC without seeing anything inside the box.
Installation was done. After i came back from office, i saw the AC installed; and though of operating once to see how it is doing. There i realised that there is slight difference in the AC display panel.
I though of checking in Internet about the model they supplied. Then only i realized that the Rathna fan house has shown a higher model and billed & supplied a low end model. After doing little research on Internet i understands that the model they have shown to me was TM (twine Motor) and the model they supplied was QC (Quick Summer Cool).

First i felt cheated for this model change. I called RFH, they asked me to come directly with bill. When i went there, the person in the showroom - Hitachi stall, said that they can not change the piece because its already installed. After some argument and explaining to them that their side mistake was accepted by him and he said that he will speak to HITACH people to get the model what i have choose. Nothing has happened as of now. 1 moth has gone.

When i make a call to HITACHI customer case, i realized second point i got cheated by RFH. They are suppose to send HITACHI person for installation. That is what HITACHI is expecting to do by a Dealer. But RFH has sent a carpenter to do installation. Which make HITACHI to reject any warranty due to unauthorised technician installation.

After speaking to Hitach CS, i come to know that the i got cheated for price also. They said, the price of the AC they have supplied is lowest in Chennai City. But they sold it for MRP.

Please let me know how to make HITACHI to understand the problems in my case. As a customer, i am expecting to be told about the different model the RFH is billing than the one shown to me. You may ask question of don't i check the model. Two reasons make me not to do the checking:
1. The belive on the RFH and a natural expectation that when i opt a model and paying to the price for the model, i did not expected Dealter to manipulate in-between because of Non-stock model. Later speaking to the service person, i come to know that they don't have TM model in stock.
2. I am not educated by the sales team in HITACHI showroom that there is one another model which is similar to the TM model, which is QC. As i am not aware of the existence of another model, my intuition did not work to check the model they are billing and supplying.

After all, when i report this issue to the floor in-charge person, he just said that i am asking for model change because i did not like it after installation. Which, they can not entertain. How is this? Just kick me out without understanding the pain point of customer.

If i buy from local small dealer, i may be paying same or less that RFH. But they speak out clearly before selling or at-least consumer will be little cautious because of no brand image like RFH. But for RFH kind of dealers doing this kind of business by cheating customer like me; just for the sake of selling.

I dislike RFH due to the way they handled my sales, post sales response.

hitachi a/c window — not till installed

i have bought a hitachi a/c but it is not till you all just know to take installion charge your service is very poor & i am sorry on me that i have bought a hitachi a/c if you will install till tommorow i will return your product & take my money back

Hitachi provides probably the worst service.
I had purchased Hitachi A.C. model I-clean 1.2T.
On very first day of operation due to wrong installation the cleaning device got jammed and damaged the filters.
It is more than 45 days, inspite of repeatedly talking to service head in Chandigarh office, no action has been taken.
it has left a very bad taste. i think Hitachi head office should overhaul their service department completely.
s.k.madan
2242/ sector-15c
chandigarh-160015
Mob: [protected]

Hitachi India — Deny to Replace a part damage by their engineer

I own a Hitachi AC RAU514ERD 1.2T SPL. This is under warranty. The AC was working fine.

I had service engineer who came the do the routine/ regular service as part of after sales service agreement.

During the service activity the one of the part (Lock cover of indoor unit) was broken by engineer due to mishandling of the parts.
He somehow just fixed it temporarily and went away without filing the service report saying that he will back soon to complete the service.
We were unaware of the fact the part has been broken by him and we were told by the another engineer in the next visit that the part is broken and need to be replaced at our cost as parts are not under warranty.
My complain is that why should I bear the cost of a part that was broken by their engineer during service activity due to mishandling / negligence of work.
I need replacement or compensation of the part as this not due to wear and tear of the part… but negligence of the engineer in doing his service job.

THIS IS THE FIFTH TIME IN THE LAST FIVE MONTHS OF MY PURCHASE THAT THE

HITACHI REFRIGERATOR (RT350ENDPBK) HAS BROKEN DOWN PRECISELY FOR THE

SAME REASON. IF THESE GUYS DO NOT HAVE THE EXPERTISE OF FIXING A

PROBLEM IN THIER OWN PRODUCT EVEN AFTER TRYING IT EARLIER FOR FOUR

TIMES THEN HOW CAN I EVER TRUST THEM WITH ANY OF THEIR PRODUCTS. A

CHEAPER PRODUCT AND LESSER KNOWN COMPANY HAS MUCH BETTER PERFORMANCE

AND SERVICE RESPECTIVELY. REQUEST THE COMPANY PEOPLE TO PLEASE TAKE

THIS OUT OF MY HOUSE IMMEDIATELY AND REFUND ME MY MONEY. BELIEVE YOU

ME THAT THIS IS THE LAST HITACHI PRODUCT I WILL EVER BUY NO MATTER

WHEREVER I AM IN THE WORLD. AND THIS IS WHAT I AM GONNA ADVICE TO MY

PEERS FRIENDS AND CONTACTS AS WELL.

Guys, please take some time out of your busy schedules to listen (and resolve, possibly!) to the frank feedback of a customer who thought of bringing a supposedly "World Class" product home.

THIS IS THE FIFTH TIME IN THE LAST FIVE MONTHS OF MY PURCHASE THAT THE REFRIGERATOR (RT350ENDPBK) HAS BROKEN DOWN PRECISELY FOR THE SAME REASON. IF YOU DO NOT HAVE THE EXPERTISE OF FIXING A PROBLEM IN YOUR OWN PRODUCT EVEN AFTER TRYING IT EARLIER FOR FOUR TIMES THEN HOW CAN I EVER TRUST YOU WITH ANY OF YOUR PRODUCTS. A CHEAPER PRODUCT AND LESSER KNOWN COMPANY HAS MUCH BETTER PERFORMANCE AND SERVICE RESPECTIVELY.

PLEASE TAKE THIS OUT OF MY HOUSE IMMEDIATELY AND REFUND ME MY MONEY. BELIEVE YOU ME THAT THIS IS THE LAST HITACHI PRODUCT I WILL EVER BUY NO MATTER WHEREVER I AM IN THE WORLD. AND THIS IS WHAT I AM GONNA ADVICE TO MY PEERS FRIENDS AND CONTACTS AS WELL.

This is to bring to your notice that i am using a hitachi window air conditioner, bought 2 years back.
I am a resident of Shalimar Bagh, New Delhi. (North Delhi)
My A/C is not working well from the last few days. On 24/05/2013, I had submitted my complaint to your centre (Complaint no. [protected]) that was attended to by S.S. Enterprises, Nehru Enclave, Alipur, New Delhi.

Mr. Vikas had come to my place but was UNABLE to find a fault. He charged his visit of Rs. 330 and told me that he would attend to all calls in 1 month.
However, our AC was still not working and Mr. Vikas refused to come when I called him again.
I submitted a repeat complaint to your service centre on 25/05/2013, and was told that Mr Vikas is deputed for my complaint, and that my complaint would be attended to within 8 working hours.
Its 27/05/2013 today, and my complaint has still not being attended to.
I called up Mr. Vikas again, but he again refused to come.

I feel harassed and extremely disappointed by the service from Hitachi.

Kindly, do the needful as soon as possible

--
Dr. Rajat Gupta
[protected]
[protected]@gmail.com

NEVER EVER BUY HITAHI PRODUCTS

hi
i've purchased 1.5 ton hitachi split AC from a well rocgnised dealer in samalkha(panipat), haryana. within a month i faced very-2 serious problem with my AC. it stopped working finally. I went to the dealer, he calledthe concerned person in front of me. but no response. again i went to him, same thing happened. The service head in our zone was talking rubbish to both o[censored]s the dealer as well as me. He said to us " more u call, more i delay in service".
such people are seriously spoiling the brand hitachi. the person who is misbehaving is MR MANDEEP SINGH, SERVICE HEAD, HARYANA (PH. [protected] ) This person is really a spot on the company. He is the biggest non-sense, ill-mannered i've ever seen in my life.

Plz take the corrective step so that i can take advantage of atleast what i've invested. I want my AC either repaired or replaced as soon as possible.

SATBIR KUHAR
[protected]
[protected]

Can Someone tell me how to take legal action against Hitachi Service Center located in Sector-65 Noida ? It is regarding the paid service.

What is the process of filing complaint against hitachi service center in noida?

[censored] all service... eventually had to get it done from local guys.. NEver ever go in for hitachi... of a company.

HITACHI - The worst, nastiest service I have ever seen in my life. Service is disgusting and pathetic.

Never ever buy any product from Hitachi, for sure. I don't even want to give 1 star rating to the Hitachi service and the customer care.

I had several complaints registered in the past 40 DAYS and the problem is not yet resolved. Complaint numbers are [protected], [protected], [protected], [protected], [protected].

I had a compressor problem and it was replaced as my compressor is on warranty. Even for that they charged Rs.4750 from me. I am fine with the charges if they would have properly fixed the issue.

Now, I regret contacting the Hitachi service. I fee that I could have paid a little more amount should have done it from the local ac technician.

WORST, PATHETIC, DISGUSTING, NASTIEST, HORRIBLE, TERRIBLE, POOREST, SICKENING CUST SERVICE I HAVE EVER HEARD, BUT EXPERIENCING.

Never ever buy any Hitachi product in my life.

Thanks,
Satish.

Worst servicing I have ever seen in my life with any of the products. Poor customer service. I lost my money, my time, my patience with this product. I switched 2 ACs one 2 yrs back and one last year on 16.05.14. The second one was not cooling therefore I called customer care number several times but their telephone is always busy.I then wrote an email on 25.04.14 which was reverted back after 15 days providing a tel no. of local dealer. When I protested the complaint was registered on 12.05.14 for service request. Two days later technicians visited and conducted the servicing and told that the problem has been rectified which was not correct. I again lodged complaint by email on 23.05.14 and on helpline number on 24.05.14 which was reverted back providing the service request number [protected] for service of AC which will be attended shortly. No action was taken then despite my repeated reminders on email as well as on helpline till 29.05.14. Everytime helpline people apologized and informed that they are sending reminders to Lucknow service centre to attend the complaint immediately. They never provided the contact number or email of Sr. executives. Only on 29.05.14 another complaint was registered suo moto vide req. no. [protected] for no cooling and the technicians visited and informed that the gas has been leaked and it will be charged as the warranty expired on 16.05.14. After gas charging it was returned after ten days. Again the gas leaked after one and half months. the complaint was regd on 19.08.14 and attended on 20.08.14 and stated that the unit will be sent to workshop for gas filling. however nobody turned up after 4 days despite daily reminders and follow up with the workshop.
Result: Never buy Hitachi

Are you going to purchase HITACHI AC ??? or any other product from HITACHI ? ? ? THINK AGAIN .NO one is going to listen to you . It will be purely wastage of time, money & energy . Unfortunatly I have purchased on Window AC ( HITACHI SAY it is 5 Star, ??????) but after lodging a lot of complains, no one is at HITACHI, WHO is GOING to Listen . So go for another good brand, who provide to you services .

God Save you from HITACHI .

Manoj K JAin
Bhiwani