[Resolved] Hitachi Refrigerator

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Refrigerator — FRIDGE COMPLAINT

S SP Thakur from Kolkata, West Bengal

1.I purchased a fridge, model R-Z440AND6K on 31 Dec 06 from KD Electronics Noida. 2. The fridge did not work properly from DAY 1. During the winters (first two months) it was cooling slightly and as soon as summers started, the cooling became totally ineffective. 3. Despite repeated complaints and check ups by the HITACHI Service centre representatives, the complaint has not been addressed. 4. We have been given various reassurances during the warranty period and now the fridge is outside warranty. It was serviced for the same complaint a number of times during the warranty period, and two of the service slips(from the first year)have been retained by me. I have some others as well from this year. 5. The service centre has started giving false service slips to us somewhere along the way. The dates of service are missing on some as well. 6. We have incurred excessive harassment for having to use a fridge which packs up after a day or 2 after it returns from the the service centre and the monetary loss due to food and electricity wastage. We have had to keep a non functional fridge switched on for service representatives to come and check at various intervals during the one and a half years. Besides this is the follow up we have been doing with the dealer and the service centre representatives (in Noida sec 18 and A-15, Mohan Cooperative, Mathura road, Delhi respectively) 6. After having serviced the fridge for more than 10 times the esteemed technicians have not been able to repair the fridge. Despite this, i am being offered the service help again. I have also been asked to keep the fridge in a cool area so that it works (as it sometimes did in winters) 7. I fully understand that the organisation has the time, resources (in terms of money and the departments) which will keep responding to complaints like mine without anyone putting any thought to resolving the issue. Because that is not their job ! their job is to send technicians and the company conveyance only. the people incharge of these issues are obviously not answerable to anyone or morally responsible for the job at hand. 8. i am told that my fridge will now not be replaced as it is (very conveniently ) out of the warranty period ! After my pushing the issue to give me back the money for the fridge, I am told it is being discussed by the senior people in the company but no one is able to give me a date to this. No one is able to give me a number or a mail id i can contact directly. I am not able to get beyond a service manager or a customer care executive ! 9. The dealer whom i bought the fridge from cannot go beyond giving me the telephone number of the service manager ! the responsibility shown by both the organisations to the product that they are selling and making money out off is completely non existent and quite shocking for the common man. I will not be surprised if this complaint is dealt by the same people who have mishandled the previous ones Deepika Thakur For S. P. Thakur A- 411, Sector -19, Noida - 201301 U.P. Mobile - [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
4 Comments	Share
Submit Close

Related Hitachi Home & Life Solutions India [HHLI] reviews

View all 1529 Hitachi Home & Life Solutions India [HHLI] Reviews

Comments

nipun aggarwal

from Karnal, Haryana

Dear Sir/Mam,

This is in reference to the ongoing problems we are facing Hitachi Refrigerator Model No. R-S37NUND purchased on 27th May 2006.Further to issues already addressed in below mails, on 25th feb 2009 the refrigerator showed the same problem & an engineer from Diztek Services had replaced the compressor on 7th march 2009.

It has hardly been a month & again we are facing the similar problem- there is no cooling ( Complaint No:[protected]; Date 20 April 2009 ). This refrigerator was bought only 2 .5 years back & every month there is a problem. We had bought this refrigerator going by Hitachi's brand image, but are completely dissappointed with its performance.It works for a few weeks & then 2 weeks go in getting the problem resolved.Kindly help in resolving the matter asap.Mr Ajay Sethi @ Dizteck Services has been updated about same on phone.

Thank you
Nipun

----- Original Message -----
From: RK Aggarwal
To: [protected]@hitachi-hli.com
Cc: RK Aggarwal
Sent: Monday, November 03, 2008 1:34 PM
Subject: Re: Hitachi Refrigerator Model Number R-S37NUND purchased on 27th May 2006

Dear Sir,

Further to this mail, an engineer from Diztek services had visited us on 31st of Oct Friday & changed D -sensor again.
However the refrigerator is still showing the same problem, the freezer is not working & light in upper chamber is blinking .Kindly get this resolved asap

Nipun

----- Original Message -----
From: RK Aggarwal
To: [protected]@hitachi-hli.com
Sent: Wednesday, October 29, 2008 2:53 PM
Subject: Hitachi Refrigerator Model Number R-S37NUND purchased on 27th May 2006

Dear Sir,

1. Our Hitachi Refrigerator Model No. R-S37NUND purchased on 27th May 2006 has stopped cooling since 1st October'2008 and a complaint was filed with your customer service centre over phone on the same day.

2. We had to make several phone calls and repeatedly chase your after sales service centre to follow up on our complaint and it was only on 17th Oct'2008 that a technician, Mr. M.B Joshi from your authorised service centre M/s Dizitek Services came and replaced some faulty parts and charged a huge amount of Rs.6857/- . The Refrigerator worked temporarlily for a couple of days and failed again. We managed to get Mr. Joshi to come again and he again replaced the same PCB again but without any additional charges this time. The refrigerator worked for a couple of days and failed again. We have tried calling him again a few times now but he is yet to make a visit.

3. We are thoroughly disappointed by:-

a) The breakdown of the refigerator within such a short period of time after the purchase

b) Refusal by your company to repair this free cost o[censored]nder warranty and instead put the blame on lack of a voltage stabiliser being installed by us to safeguard the refrigerator;

c) Extremely poor response from your after sales & service organisation. Your website does not carry contact name or address or phone number of people who are accountable towards after sales & service and names of senior management to whom the issue should be escalated in case of no response. Also no one ever picks up the phone at[protected] call centre numbers you have provided.

We have been regularly updating your Mr. Ajay Sethi about this matter as well. But would appreciate if someone senior in the organisation can look into the matter please and save us from further harassment and stress.

Nipun Aggarwal

Copy By Courier to:-
Country Head,
Hitachi India Trading Pvt. Ltd.
Units 304-306,
3rd Floor, ABW Elegance Tower,
Jasola District Centre,
New Delhi 110 025, India

Sunil Kumar Pathak

from Delhi, Delhi

I purchased 306 ltr. Referigerator Model-SR26NVAD from ShivaAirconditioning co. on 2.9.06. My refrigerator in under AMC with DIZITEK Services. From 20th April 2009 my refrigerator is not Colling. After my complain to customer care and compalin no. is[protected] three engineers has visited my house but my problem is unsolved. After my so many reminders and telephonic discussion with Customer Care, Dizitek Services, Mr. Anuj, Mr. Harpreet and Ms. Sonal Verma of Hitachi, they all are saying that your problem will solved tomorrow, but tomorrow is still have to come. One of the Hitachi Person Mr. Hariom adviced me that you can repair your refrigerator from market.

Kapil Gaur

from Gurgaon, Haryana

To whomsoever it concern,

This is in regards with my complaint for my "Hitachi split air condition"
which was purchased from kapila electronics, janak puri., last month.
My air conditioner is not working since 7 days nd i have lodged the first
complaint on 16 may.09 but they did not take the complaint, again a
complaint was done on 18.may, 09 complaint num:[protected], wit the name
of vijay gaur, [protected]

First of all there was no response fr my first complaint i was misguided at
the customer care, after my second complaint and several reminders they
visited and diagnosed blower is broken and confirmed that they wud cum and
replace it but its been 3 days nobody has turned up.

This is a serious concern, and this kind of irresponsible behavior is
unacceptable.

I own 2 more acs, whirlpool and haier bt I have never seen this kind of poor
response and service from any reputed brand.
I have spent on my AC to use it not to keep it at the showpiece.
Please look at my concern at take necessary action, else i would go to
consumer cell.

You can call me at +[protected] / [protected]

pamelasrivastava

from Mumbai, Maharashtra

Hitachi — Irresponsible behavior by customer care

In May 2011 I made a complaint for my window AC at the Hitachi Customer care. I got someone who came to check the piece and said would come the next day to set it alright. I took a day off and no one came. After another complaint they came and took the AC in first week of July. I am a single woman and its been harrowing calling them but got no response of when I would have my AC back.
For more than a month and a half -the entire summer months I have no AC in my bedroom and its a nightmare thinking of the open space in the room whcih could invite serious trouble.
Its shocking how Hitachi treats their customers. I have no idea when my AC would come back but do hope they get some senses and take qucik action.