Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Split AC 1. 5 Ton — REPLACEMENT OF FAULTY SPLIT AC NOT WORKING

varun7443

from Mumbai, Maharashtra

Address:

Allahabad, Uttar Pradesh

PURCHASED HITACHI SPLIT AC ON 29TH FEB 2012 FROM ASHA AND COMPANY CIVIL LINES ALLAHABAD. AC WORKING PREFECTLY TILL FIRST FREE SERVICE DONE BY HITACHI TECHNICIAN ON 11TH JUNE 2012. NEXT DAY PCB PROBLEM STARTED. SENSOR NOT WORKING. REMOTE IN PERFECT WORKING CONDITION YET IT WAS TAKEN AWAY BY HITACHI TECHNICIAN ON PRETEXT OF REPAIR AND NEVER RETURNED. PCB DISPLAY CHANGED SEVERAL TIMES OVER A PERIOD OF SEVERAL WEEKS AND FINALLY ON 7TH JULY 2012 TECHNICIAN TOLD SENSOR NOT WORKING WAS DUE TO CFL LIGHTING IN ROOM. THEN DC MOTOR OF AC STOPPED WORKING. RED LIGHT BLINKING 9 TIMES. TECHINICAN SAYS SPARE PARTS HAVE TO BE ORDERED FROM LUCKNOW. FOR THE PAST ELEVEN DAYS SPLIT AC LYING DEFUNCT AND NON FUNCTIONAL. HAVE MADE SEVERAL COMPLAINTS VIA PHONE TO LOCAL SERVICE CENTRE AND VIA EMAILS TO HITACHI CUSTOMER CARE ([protected]@hitachi-hli.com) BUT NO RESPONSE HAS BEEN RECEIVED.

PLEASE SOMEBODY HELP TO HIGHLIGHT THIS MATTER AND IF THERE IS ANY WAY TO BRING IT TO ATTN OF HEAD OFFICE / GENERAL MANAGER HITACHI IN AHMEDABAD OFFICE.

SUB STANDARD AND REALLY POOR SERVICING BY LOCAL SERVICE CENTRE ALSO ..NO RESPONSE FROM THEM .. THEY EVEN TOOK AWAY BRAND NEW REMOTE AND NEVER RETURNED SINCE. AND NOW AC LYING DEFUCNT.
HITACHI LOCAL SERVICE CENTRE DETAILS : URBAN MARKETING HITACHI ALLAHABAD < MR PAWAN/ MR SANDEEP>
PH :[protected], [protected].

HITACHI CUSTOMER CARE HELPLINE NO IS USE LESS THEY DO NOTHING BUT GIVE A COMPLAINT NO AND FORWARD IT TO YOUR LOCAL SERVICE CENTRE. NO IS[protected].

I HAVE MADE SEVERAL REQUESTS TO DEALER AND TO SERVICE CENTRE AND TO HITACHI VIA EMAIL <[protected]@hitachi-hli.com>
TO CHANGE MY FAULTY SPLIT AC < DC MOTOR BREAKDOWN AND THERE ARE NO SPARE PARTS AVAILABLE IN ALLAHABAD FOR REPAIR> BUT NO ONE IS BOTHERED TO GIVE ANY RESPONSE.,

KINDLY SOME ONE HELP ME BRING THIS ISSUE TO HIGHLIGHT OF GENERAL MANAGER HITACHI HEAD OFFICE

Mr.Shinichi Iizuka,
Chairman,
Hitachi Home & Life Solutions (India) Ltd
Abhijeet,
9th Floor, Mithakhali Six Road
Ahmedabad 380 006

I WOULD BE REALLY GRATEFUL FOR ANY HELP RECEIVED.

DR. VARUN KWATRA
ALLAHABAD
M: [protected].
EMAIL ID : [protected]@hotmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Naushad alam

from Pune, Maharashtra

1.5 ton split a.c — very poor service: my a.c not working yet

From: ALAM NAUSHAD [ Manager (HPML), Jamshedpur Works, FOUNDRY ]
Sent: Sat 6/28/2008 4:06 PM
To: [protected]@mywoes.com
Subject: poor service from kenstar

I have bought one split ac 1.5 ton from kenstar Jamshedpur in Oct'06.
This has started giving problem now.
I contacted the service center ( phone no. [protected] cell:[protected](Mr. Shahzad)).
They responded very lately. they have filled the gas charged me Rs 1500.
Again gas leaked.they took my outdoor to their serviceestation, repaired and fitted...again leakage observed...Then they took my indoor to their service station..filled the gas again...charged me Rs 300.again...again ice is forming at outdoor joints...
Then they checked the pipe connection and they repaired the pipe telling that the leakage is from pipe, It took again 15 days.
After all, my a.c is not working and I am totally fedup with this kind of service ...
This is the kind of knowledge and skill that the Kenstrar persons are having and they are claimimng to be a world class company...I doubt...
This way whole summer passed now waiting for monsoon...
This way i am still with my problem...my ac is not working...they are telling that they will send their technician...all ...

This is the kind of service I am getting...
Literally I will never suggest any of my friend to buy any Kenstar product .Also I have changed my attidute to buy any kenstar product.

you are free to contact me

Naushad Alam
manager
HPML
Tata Motors Ltd.
Jamshedpur
Cell:- [protected]

KASHMIR CRAFT CENTRE

from Mumbai, Maharashtra

HITACHI SPLIT A/C — NOT RESPONDING & NOT RECTIFYING

Customer Care Hitachi.

As we are already convenience our problem to one of your Customer care in Ahamdabad and she ensure our compliance will be rectify the last E-Mail which we have sanded and we found we have been sold the damage product because we shift in this office at the month of September and that time we did not used the all the A/C but 2 A/C which we have used both has been refilled 2 time because of leakage of gas and there was some internal wring was also damage where Mr Khana from (S. E. AIRCON PVT.) if this thing will continue we will send you complain and may we change the unit but unfortunately they do not have time to rectify what is actual problem right now the temperature is 44 degree out of 5 unit 1 unit is properly cooling rest them is not working and yesterday we have convenience Please send someone to check and he ensure today morning we will send someone to check but unfortunately till the time we hope this time we will received the reply from you side otherwise we know our option thanks.

Best Regard

Kashmir Craft Centre

D-96 Sector 2 Noida.

Ph[protected]

mouleeg

from Bengaluru, Karnataka

HITACHI SPLIT A/C SERVICE COMPLIANT - VERY MUCH DISAPPOINT WITH THEIR IRRESPONSIBLE BEHAVIOUR AND UNPROFESSIONAL MANNER.

Our AC is not working for the last 1 month. we have raised a request number [protected] and
the mechanic visited our place last week and went back without rectifying the problem. He
checked and informed the gas is exhausted due to the cable was cut. the service engineer
also seen and agreed the reason for the cable cut was due to the poor installation and the cable was
clamped on the wall very tightly and tied up with the thread and nailed at the time of installation done in hurry burry.

I had paid for this poor installtion Rs.1250/-. This mechanic said it will be charged for rs.2750/- for refilling and cabling. i said it is happened due to the poor installation by your insallation engineer and how can I bear the cost. He agreed and informed he will inform to his office and will take necessary action.

I got shocked now my last call was closed without resolving the problem. even your service
people didn't call me back as they promised.i took some photographs of cables laid by your
people and wanted to share.

I called up and raised a new ticket today [protected]

I uploaded here photographs of how the cables are clamped tightly on the wall which caused the problem now for your reference. I trust and expect the company will take necessary action on this regard.