[Resolved]  Hitachi Split Air Conditioner 1, 5 Ton Five Star Model - Rasso18eqd — FROM INSTALLATION LESS COOLING, POOR RESPONSE OF SERVICE

Address:

Vadodara, Gujarat

I HAVE PURCHASED ONE NO FIVE STAR HITACHI SAC 1.5 TR RASO18EQD MODEL FROM YOUR DEALER RG"S AIR CONDITIONER ,D-2 TAKSH COMPLEX, GOTRI ROAD, VADODARA--390021 THROUGH INVOICE NO--1432 DT--11 JUNE 2010. INSTALLED BY YOUR AUTHORISED SERVICE DEALER DT--12/06/2010
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FROM INSTALLATION TILL DATE I HAVE NOT GETTING COOLING EFFECT. WHOLE NIGHT TEMP SET 16-18" C. I HAVE COMPLAIN PERSONELLY TO RG OFFICE & ALSO HITACHI CUSTOMER CARE VIDE COMPLAIN NO[protected] DT 14 JUNE 2010 REGARDING LESS COOLING. THEY REPLACED MY OUT DOOR UNIT BUT LESS COOLING PROBLEMS ARE SAME. AT THAT TIME I TELL THEM PROBLEM MAY BE INDDOR UNIT WHEREAS AFTER REPLACING OUTDOOR UNIT. THEY ADVISED AFTER RUNNIG TWO MONTHS YOU GET RESULTS.

TILL DATE PROBLEMS ARE NOT SOLVED. AGAIN I COMPLAINT TO RG & AS WELL AS CUSTOMER CARE OF HITACHI VIDE COMPLAINT NO[protected] DT 29 SEPT 2010 -- M/S HITACHI CONFIRM WITH IN 48 HRS SR . PERSON COME FROM AHAMEDABAD ,HO BUT TILL DATE NOBODY CAME FROM AHAMEDABAD & AGAIN I COMPLAIN TO HITACHI CUSTOMER CARE VIDE COMPLAIN NO[protected] / 254 DT 01 OCT 2010, TWO PERSONS CAME FROM RG TO CHECK THE PROBLEM BUT WITHOUT SORTED OUT , THEY SIMPLY TELL YOUR SELECTION OF PURCHASE ARE WRONG HITACHI INSTEAD OF MISTUBISSI / VOLTAS / LG , ( HITACHI A.C ARE SO MANY PROBLEMS INSTEAD OTHER MANUFACTURER )

AGAIN I COMPLAIN TO RG TO DEPUTE SR PERSON TO SORTOUT THE PROBLEM. SR PERSON FROM RG DT 02 OCT 10 CAME & CHECK , HE TOLD THAT INDOOR UNIT INTERNAL ELECTRICAL CIRCUIT PROBLEM WHICH NEED TO BE REPLACED ON DT 04 OCT 2010.
FROM SUPPLIED, PROBLEMS IN INDOOR UNIT WHICH CAUSE TO LESS COOLING DUE TO FAN AUTOMATICALLY STOP , EVERY THREE MINUTES RUNNING AGAIN RUN FIVE MINS,

I REQUEST TO M/S HITACHI TO REPLACE THE INDOOR WITH IN A WEEK TO RESOLVE THE PROBLEMS OTHER WISE I WILL GO TO LEGAL CONSUMER COURT

REGARDS,

YOUR DIS SATISFIED CUSTOMER.

SANJOY CHATTERJEE ( MOB-- [protected] )

A/ 205, SAMRUDDHI FLATS
NR- RELIANCE PETROL PUMP,
GOTRI ROAD,
VADODARA--21.
GUJRAT MOB-- [protected]