[Resolved]  Hitachi Split Type Air Conditioner — Supply of Wrong Accessories and Faulty Installation

Dear Sir,

I had bought a Hitachi 2 Ton Spli Type Air Conditioner Model No RAC022HND, SR No SEO81DOO219 from Reliance Digital retail outlet located in Ambience Mall, Gurgaon on 20 Mar 2009. I had paid for the installation in the hope of getting it done from the expert and original Hitachi team. Unfortunately, the local franchisees who installed the machine on 22 Mar 2009 had no idea of what they were upto. Infact, they had never seen the model earlier.

To add to my woes, the wall mount supplied to me by the Reliance outlet was declared unsuitable by the 'installers' and I had to let them get another one for Rs 1500/- at the time of installing the machine. The one supplied by Reliance outlet for Rs 600/- is lying useless at my place.

I had specifically requested for a wall mount stabiliser and paid Rs 3300/- for a 'Signal Automatic Voltage Stabiliser'. During installation, I was informed by the 'installers' that a bracket for mounting the stabiliser was missing from the package and hence the installation could only be done direct - without the stabiliser unit.

I tried ringing up 'Reliance Digital', the retail outlet at phone No +[protected] and +[protected]Both printed on the bill, to no avail. The No kept ringing but no one answered.

The installers came at 1635 hrs on 22 Mar 2009 and were able to finish the installation at 2200 hrs. They did not have the basic tools and I had to furnish whatever they kept demanding. Once the installation was completed (according to them) they could not explain the fuctioning of the remote unit.

I would request that the installation of the AC be checked for correctness by a representative of the Hitachi. Reliance Digital may also be instructed to refund to me Rs 600/- the cost of the unsuitable wall mounting and send me the wall mount bracket for the stabiliser they have supplied to me.