[Resolved]  Home Loan Of ICICI Bank — ICICI bank home loan

i have availed housing loan from ICICI bank my loan a/c no.LBABD[protected], i have informed by ICICI people when i visited to bank that @ your rate of interest rate is @13.75. by paying converion fee @ 0.5% you can change the interest rate to 9.75% on your Housing loan.
same thing i got called from ICICI bank from ph. no .[protected] by M/s Nupur on 4/4/09, saying if iwill pay 0.5% converion fee and one insurnace policy i can get my interest rate chenged to 9.75% Accordingly i have visited to Bank meet mr. SAMIR Trivedi (employ code 115110)at 11th Floor SAKAR Building -Ahmedabad. i have been told to pay 1.75 % conversion fee + insurance policy to avail to change my interest rate .
i feel these cheating with the consumer and now ICICI has lost its standard .i need of your guidence to take the matter with higher ups and in the public .so that consumer can aware how ICICI bank is making fool to indian public.
PL. guide me.