[Resolved] Home Town (Pantaloon) - Noida — Fraud -Wrong Article sent/Some article not yet sent | |
Hi, I purchased furniture worth Approx.Rs.74000/- on 10/8/2008 through credit card.My advance receipt no . is [protected]. I was given a delivery date of 8/9/08 for my furniture( Almost a month after, the money being credited to them on 10/8/08). Anyway, we kept waiting for the furniture and to our utter surprise and shock, nobody from the Organization called us that our furniture is being delayed by a week.We kept trying thier customer care no., but no avail.After a vigorous follow up, some articles were received and to get them installed, again a nightmarish experience.To add to our woes, now we come to Know that SOFA has not come and it will take another 15-18 days and wrong WARDROBE had been installed. I kept speaking to Mr.Kuldeep and His superior Mr.Paras, who kept faltering their promises on some visibility on my issues. Iam actually a very annoyed customer witha brand like PANTALOON, which is actually fraduding Customer's money and accruing interest for 2-3 months before delivering the goodies. I would not like to commen on the quality of product but quality of Customer services is Pathetic. I have been cheated on these areas and would shortly be filing my petiton with consumer court with appropriate compensation for all the inconvenience, Harrassment and money laundering bysuch comapnies, where in they are taking money in advance and not elivering the goods in time. Hope, to take it forward in the beneft of all future consumers at HOME TOWN. rEGDS...gIRISH Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 86 5290 5000
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
I bought a fresh recliner for myself almost a month back and paid Rs. 25, 000 for the same. Till date it has not been delivered even though they said that within 48 hours a fresh peice from WAREHOUSE will reach. Bloody cheats & fraudster company this. BEWARE EVERYONE, as the undersigned is suffering after the very first purchase from this shop.
[protected][protected][protected][protected][protected][protected]
from Kuldeep Singh Aswal <kuldeep.[protected]@home-solutions.co.in>
reply-to Kuldeep Singh Aswal <kuldeep.[protected]@home-solutions.co.in>
to Arvind Nigam <[protected]@gmail.com>
date Tue, Jul 21, 2009 at 6:24 PM
subject delivery of Electronic Recliner
mailed-by home-solutions.co.in
hide details 6:24 PM (20 hours ago)
Reply
Follow up message
Dear Sir
As discussed with you we will deliver recliner to you by 27 June 2009.
Regards
Kuldeep aswal
----- Original Message -----
From: Arvind Nigam
To: Kuldeep Aswal
Sent: Monday, July 13, 2009 10:50 AM
Subject: Fwd: Supply of a dirty old Electronic Recliner from Home Town
Despite several emails & phone calls you have failed to confirm the date of delivery of the recliner at my address.
And you have taken full payment of Rupees 25, 000 on 4th July, 2009 without any accountability.
This is the last warning that I am writing to you before I go to Media/Public forums regarding the callous attitude and entrapment laid by Home Solutions for the innocent public.
- Arvind
[protected] Forwarded message[protected]
From: Arvind Nigam <[protected]@gmail.com>
Date: Thu, Jul 9, 2009 at 11:20 AM
Subject: Re: Supply of a dirty old Electronic Recliner from Home Town
To: kuldeep.[protected]@home-solutions.co.in
Can you please update the current status of my order?
If you do not have a neat & clean electronic recliner in place for supply, please take necessary actions for refund of Rs. 25, 000 to the undersigned immediately.
I don't understand why is Home Town handling its clients so casually? And that too at the time of recession.
Kindly, let me know the email ids of higher authorities to address this case of casual and forcible stale sale.
Regards,
Arvind
On Wed, Jul 8, 2009 at 12:09 PM, Arvind Nigam <[protected]@gmail.com> wrote:
Dear Mr. kuldeep,
Last Sunday I purchased an electronic recliner from your shop. Your sales team indicated that that a fresh & clean piece will be dispatched from the warehouse after complete payment at your stores.
Now, what I have received at my home is a really dirty one-and-half year old recliner which your sales team promises to clean/dry wash on your company's behalf?
Kindly let me know when can you replace the recliner with assurance that the piece is fresh.
Secondly, the bill that has been generated for the purchase is for Rs. 23, 600 whereas I have paid Rs. 24, 999 for the same. May I understand why so?
Please take up necessary action expeditiously. Or I may be forced to take this up very seriously against your company.
Upon replacement, I would also like to see the Bill of Entry of the imported goods to ensure you are not selling stale good to me.
Regards,
Arvind Nigam