[Resolved] Housefull — do not buy a single product from this company | |||
we bought gautier bedroom set from house full furniture in the month of January...its totally collapsed and useless within the spam of 6 months against the great saying by the company people that will work atleast 4-5 yrs. Now when we complaining again and again for repairing or replacing it....they always come out with the new excuses. we almost spent rs 2000 in petrol to visit their respective counter.. if i would have political approach, i could have kicked them out of market legelly or illegely, please come to me before buying any product from them at [protected]@gmail.com and banned them to work in india so that we can teach them the lesson of making consumer fool. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 115 Comments | |||
Comments
I have purchased 4 items from Hosefull Furniture for Rs 30000/- couple of days back in their recently opened store in Neelankarai, Chennai. The products are yet to be delivered. They said it will be delivered before 11th July. But after looking at these reviews in internet, I got scared. I don't know whether my products will be delivered on time or not and the complaints related to the quality of the material is concerning. I never thought Housefull is meant for cheap furniture. Rs 30000 is a big amount for me. If I would have read all these reviews in advance, I would have not gone to their store at all.
Hi,
With great pain and with full regret why we bought a product from HOUSEFULL (Bangalore, Marathahalli Branch) i am writing this mail.
Model of the sofa : CHICAGO SOFA SET MF610
Name of the person in the showroom, we were told about the product is : Deepak P (Bangalore, Marathahalli Branch)
Person from customer care whom i contacted : Shivam ( Mumbai, Customer Care, HOUSEFULL), [protected]
Person I called for assistance : Amrish (Bangalore, Marathahalli Branch) - Ph no: [protected]
Problem:
I got Chicago sofa set model in the month of April 2012. It got delivered on may 14 2012.
The wood inside the sofa is of bad quality and completely broken wood.
I paid 25000/- rupees for that sofa and in just one month it is broken and when i called call center for assistance pune they called some one in Bangalore branch and assigned the task to them and they are very bad and rude people ever i met in my life.
They are not helpful and instead of taking the concern and working on it they are always telling the reason that they are busy and dont have time to come and pick the sofa for repair though we are in warranty period, is its just 2 months we got the sofa .
Really very bad behavior from the support team of houseful (pune and Bangalore as well ). Really upset why bought a product from houseful.
Need Support Immediately.
Thanks & Regards,
Pradeep Kumar V
With great pain and with full regret why we bought a product from HOUSEFULL (Bangalore, Marathahalli Branch) i am writing this mail.
Model of the sofa : CHICAGO SOFA SET MF610
Name of the person in the showroom, we were told about the product is : Deepak P (Bangalore, Marathahalli Branch)
Person from customer care whom i contacted : Shivam ( Mumbai, Customer Care, HOUSEFULL), [protected]
Person I called for assistance : Amrish (Bangalore, Marathahalli Branch) - Ph no: [protected]
Problem:
I got Chicago sofa set model in the month of April 2012. It got delivered on may 14 2012.
The wood inside the sofa is of bad quality and completely broken wood.
I paid 25000/- rupees for that sofa and in just one month it is broken and when i called call center for assistance pune they called some one in Bangalore branch and assigned the task to them and they are very bad and rude people ever i met in my life.
They are not helpful and instead of taking the concern and working on it they are always telling the reason that they are busy and dont have time to come and pick the sofa for repair though we are in warranty period, is its just 2 months we got the sofa .
Really very bad behavior from the support team of houseful (pune and Bangalore as well ). Really upset why bought a product from houseful.
Need Support Immediately.
Thanks & Regards,
Pradeep Kumar V
12/7/12
IF YOU ARE FOOL BUY IT FROM HOUSEFULL. THAT'S WHAT HAPPENED TO US.
My daughter-in-law was pregnant and we wanted to replace Sofa cum Double to new Single Queen Bed (to comfort her as advised by doctor). We booked Queen bed from
their showroom at Poonam Chamber, Worli Mumbai.Booking No. HDC 1028/2012/1574 in the month of June along with 2 door cupboard. As promised delivery was done partially (cupboard delivered but yet to be assembled) stating that bed got damaged and can be delivered only in August. After several visits/call to their showroom and godown at Bhiwandi, there was no effect on them.
Finally the ordered bed required for NEW BABY, WHO IS NOW NO MORE. We are shattered.
We made Fool of ourselves by not going through the site and complaints made by you all. We are going to give adverse publicity.
We require Refund. We have not expected this from A RENAISSANCE JEWELLERY LTD. INITIATIVE who is connected for this HouseFull Sale. (As per advertisement appeared in Mumbai Mirror of 1/7/12).
Customer Care Manager please look into this Refund issue and revert on Email ID : [protected]@gmail.com.
Upset Customer,
Ms. Rao
IF YOU ARE FOOL BUY IT FROM HOUSEFULL. THAT'S WHAT HAPPENED TO US.
My daughter-in-law was pregnant and we wanted to replace Sofa cum Double to new Single Queen Bed (to comfort her as advised by doctor). We booked Queen bed from
their showroom at Poonam Chamber, Worli Mumbai.Booking No. HDC 1028/2012/1574 in the month of June along with 2 door cupboard. As promised delivery was done partially (cupboard delivered but yet to be assembled) stating that bed got damaged and can be delivered only in August. After several visits/call to their showroom and godown at Bhiwandi, there was no effect on them.
Finally the ordered bed required for NEW BABY, WHO IS NOW NO MORE. We are shattered.
We made Fool of ourselves by not going through the site and complaints made by you all. We are going to give adverse publicity.
We require Refund. We have not expected this from A RENAISSANCE JEWELLERY LTD. INITIATIVE who is connected for this HouseFull Sale. (As per advertisement appeared in Mumbai Mirror of 1/7/12).
Customer Care Manager please look into this Refund issue and revert on Email ID : [protected]@gmail.com.
Upset Customer,
Ms. Rao
I think I've been too late to read these complaints from all these customers, and now I regret not knowing how PATHETIC Housefull is before making a purchase. I purchased 2 wardrobes from your Andheri retail store in Mega Mall on 24th June 2012, the delivery was supposed to be made on 10th July 2012. since the delivery wasn't made on 10th, 11th, 12th, 13th, and neither a call from your store regarding the delivery, I decide to call customer care to know what's wrong with my delivery. But what do you know? I keep calling for hours, LITERALLY HOURS YOU HEAR ME? and NO ONE answers the call. so I decide to head to the store where I purchased my product from, where I demand to speak to the manager, but in fact they lie to me saying their head office is in Seepz, when I got back home and searched the net for their head office, it was the same place where I made my purchase from, so now they're FRAUDS and LIARS. Then I get a call saying my goods will be delivered on 16th July 2012. I waited, and the goods were delivered on 18th July 2012. But this is not over yet, another twist in the tale by Housefull, 1 of the doors and mirrors of the wardrobes were BROKEN. So they say the replacement will be done within 2 days, at this point I was like "Yeah Right" cause by now I was aware of housefull's DISGUSTING SERVICE and CONSISTENT LIES. Its 1st August 2012 today, almost 15 days after the replacement should have been done, but I HAVE STILL NOT RECEIVED THE REPLACEMENT.
I am never recommending ANYONE, even my ENEMIES to purchase any goods from you. I don't even expect to get a reply from you for this complaint, but I've typed this just to vent out my frustration towards you some place where I can, and hopefully someone will read this before buying any products from you.
I am never recommending ANYONE, even my ENEMIES to purchase any goods from you. I don't even expect to get a reply from you for this complaint, but I've typed this just to vent out my frustration towards you some place where I can, and hopefully someone will read this before buying any products from you.
I bought a peice of furniture from this company. IN spite of several calls every day, the only response I have got (if at all the phone was answered) is "I will get back to you".
There is no service at all.
It has been over a week tha tthe carton is lying here and nobody has cared to get the same assembled.
Calling the number (of the person who has responded here) also, is of no use. The standard answer is - let me see the status and call you back
NEVER IN MY LIFE WOULD I RECOMMEND THIS COMPANY OR THEIR SERVICE TO ANY ONE.
Anil Chandiramani,[protected]
There is no service at all.
It has been over a week tha tthe carton is lying here and nobody has cared to get the same assembled.
Calling the number (of the person who has responded here) also, is of no use. The standard answer is - let me see the status and call you back
NEVER IN MY LIFE WOULD I RECOMMEND THIS COMPANY OR THEIR SERVICE TO ANY ONE.
Anil Chandiramani,[protected]
Hi All,
I had too purchased furniture from Housefull furniture costing around 30 K. I ordered furniture on 8th July 2012 of which only few furniture were delivered and few furniture are yet not delivered. A part from delivered furniture they are very poor quality, dressing table is not steady keeps dancing when anyone touch it.
My Computer table is yet not delivered, and wardrobe received in damaged condition, both are yet not resolved.
I was really stupid for not referring consumer complaints forum and purchasing furniture from housefull.
Each time customer care team commits to send and repair furniture tomorrow. For last 1 month i am waiting for their tomorrow.
My Order No. 1305.
Regards,
Indresh
I had too purchased furniture from Housefull furniture costing around 30 K. I ordered furniture on 8th July 2012 of which only few furniture were delivered and few furniture are yet not delivered. A part from delivered furniture they are very poor quality, dressing table is not steady keeps dancing when anyone touch it.
My Computer table is yet not delivered, and wardrobe received in damaged condition, both are yet not resolved.
I was really stupid for not referring consumer complaints forum and purchasing furniture from housefull.
Each time customer care team commits to send and repair furniture tomorrow. For last 1 month i am waiting for their tomorrow.
My Order No. 1305.
Regards,
Indresh
I completely agree with all the complains. However I am yet to experience the quality of the products as I have not yet got the delivery of the wardrobe. First they give a date for delivery which will be almost 20 days after your purchase, secondly they don't deliver on the promised date, thirdly when you try to call and check the status the numbers just go unanswered...then you visit the store to check with the delivery status, they give yo another day and guess what...doesn't happen on that day too...so me and my husband waste most of our time calling the store, customer care which most of the time goes unanswered.
These guys only take orders and collect money, but when it comes to delivery of services they dont remember you, ...bloody crooks..please please please do not purchase furniture from this third grade place!!!
These guys only take orders and collect money, but when it comes to delivery of services they dont remember you, ...bloody crooks..please please please do not purchase furniture from this third grade place!!!
I completely agre with the worst service i ever came across... They have a bunch of managers and how the owners survive after so big frauds..we ordered the wardrobe and valour chest...got delivered late, late assembly, no follow up from the store, jst fake promises... STRICTLY NO GO STORE FOR ANYONE AND EVERYONE.
Its really pathetic - Housefull furniture services are not upto the mark and their staffs are irresponsible and i feel mismanaged- the store manager was supposed to be disciplined but even he goes on giving hyperboles - and even after giving in writing about services/installations pending no action is being initiated - even the company's complaint No. no one picks the call.
this has reference to a order i booked in the month of April and got delivered in the month of july - and still there is no response from their side.
I bought goods worth Rs.55000/- and found cheated, am thinking of moving to consumer court shortly.
this has reference to a order i booked in the month of April and got delivered in the month of july - and still there is no response from their side.
I bought goods worth Rs.55000/- and found cheated, am thinking of moving to consumer court shortly.
Hey guys, i completely agree that Housefull furnitures is a scam. I did some digging and found out their modus operandi. They buy sub standard furniture and often damaged at cheap prices and in turn sell the same. The pieces in the store are in good condition, but what they supply to their customers is damaged. Further on their visiting cards, they do not provide any store numbers. On the bills they provide 3 customer service numbers which are also a fraud. They have one person answering the phone (provided you get through). Either the phone is busy or nobody answers.
The scam does not stop here. Each store or city has a complaints manager. When you go to the store and complain, they direct you to the complaints manager. He will initially empathize with you and assure you that the furniture will be replaced. And later he will avoid you calls (will save the number from which you call) and at times also switch off the mobile.
This is a scam of the highest order. Infact an organized crime. I cant believe that a sham company exists in India. After trying all possible means, I have decided to lodge a cheating case against them.
Rohit
rohit.[protected]@gmail.com
The scam does not stop here. Each store or city has a complaints manager. When you go to the store and complain, they direct you to the complaints manager. He will initially empathize with you and assure you that the furniture will be replaced. And later he will avoid you calls (will save the number from which you call) and at times also switch off the mobile.
This is a scam of the highest order. Infact an organized crime. I cant believe that a sham company exists in India. After trying all possible means, I have decided to lodge a cheating case against them.
Rohit
rohit.[protected]@gmail.com
I enjoyed the online experience and ordered 2 TV cabinets and Shoe Rack after visiting the store. I should have taken the cue from the store and the the kind of 'dead' & interested people in the store.
The fun started when my part shipment came by and the delivery guy just called me and said that he is near my house and will be there in 20 min. I was out shopping and then he kept calling to check where he was. The when I reached home, I called him, he said that he would come around 7pm. At 7:30 pm, he said he would be 9 and at 9 he said that it is too late and he will come tomorrow at 3. I requested to come around 5 as we had plans to go out. He said he can only come that time as he has come from Kengeri, Blore. Next day he delivered around 4 and had the audacity to ask for a tip!
I thought my ordeal was over and I was told that the next day, somebody would come and install. I tried calling all the numbers in the invoice for assembly and NOBODY picked a single number of the multiple times I called. FInally, I went to the store and inquired and they gave me a carpenter's number and asked to call to get it fixed. Since I was in a hurry, I called the same day and he did not pick up. I called the next day, he said to call at 11 and at 11 he just asked my order number and put the phone aside for 10min. Later I called Mumbai office and they said will get it done the same day but cannot promise when. Even now I am hoping that it will be installed sometime today, tom, ...
My recommendation is that please do not purchase from here.. It is not worth the headache, frustration or the irritation!!!
The fun started when my part shipment came by and the delivery guy just called me and said that he is near my house and will be there in 20 min. I was out shopping and then he kept calling to check where he was. The when I reached home, I called him, he said that he would come around 7pm. At 7:30 pm, he said he would be 9 and at 9 he said that it is too late and he will come tomorrow at 3. I requested to come around 5 as we had plans to go out. He said he can only come that time as he has come from Kengeri, Blore. Next day he delivered around 4 and had the audacity to ask for a tip!
I thought my ordeal was over and I was told that the next day, somebody would come and install. I tried calling all the numbers in the invoice for assembly and NOBODY picked a single number of the multiple times I called. FInally, I went to the store and inquired and they gave me a carpenter's number and asked to call to get it fixed. Since I was in a hurry, I called the same day and he did not pick up. I called the next day, he said to call at 11 and at 11 he just asked my order number and put the phone aside for 10min. Later I called Mumbai office and they said will get it done the same day but cannot promise when. Even now I am hoping that it will be installed sometime today, tom, ...
My recommendation is that please do not purchase from here.. It is not worth the headache, frustration or the irritation!!!
ya we too facing the same problem, within a month the door of the wardrobe which we bought it for 10000/rscame out, now when we are calling up, they are not responding.if theypickup the cal they keep giving excuses .if only we can punish these people.
i also agree with the comments actually we all should go to the showroom when they arrange discounts/sale etc., let other people b aware that should not buy products from housefull. Their product as well as service is pathetic.
I had brought iowa bed on 15-aug-12 they hve done power assembly on top of dat the middle plank has not fitted properly after several call they sent their people to check, when he open the bed there was fungus inside
CHEAP PRODUCTS WITH CHEAP SERVICES
Now also am following up with Andheri office they are not confirming anything, they do not revert on mails also
I had brought iowa bed on 15-aug-12 they hve done power assembly on top of dat the middle plank has not fitted properly after several call they sent their people to check, when he open the bed there was fungus inside
CHEAP PRODUCTS WITH CHEAP SERVICES
Now also am following up with Andheri office they are not confirming anything, they do not revert on mails also
I have ordered one dining table and one 3D shoe rack on 15th August 2012. Within one week I got a call requesting to change the dining table model as the product has got out of stock. Understanding the constraint of supply chain management I revisited housefull vashi store on 8th sept 2012 and make extra payment for the dining table which I choose as replacement. The product was delivered to me on 16th sept 2012 and they assured me that the assembly of both the product will happen within 48 hours. After n number of followup installer came for the installation on 21st sept 2012 and while unpacking the product they found that the shoe rack is damaged and agreed to install the dining table. Since they unpacked both the material at a time they took a damage note and refuse to install the 3D rack. Since then I am in touch with the housefull furniture vashi and HQ customer care. As on date neither the product is replaced neither they have given any complaint number. Each and everytime I was given few structured excuses like the server is down; will call u back in 10 mins; will send you the material in another 2 days time along with the installer.
I am fedup with all this jockers and now I wish to file a case against Housefull furniture at the earliest. Kindly guide me the process to do so. Now I need a strong action to be taken at the earliest along with the compensation.
Bill details: 1009/2012//2961. Booking number: [protected]. Dated: 8th sept 2012 (revised billing date) actual billing date: 15th Aug 2012
Thanks & Regards
Chandan Bera
[protected]
I am fedup with all this jockers and now I wish to file a case against Housefull furniture at the earliest. Kindly guide me the process to do so. Now I need a strong action to be taken at the earliest along with the compensation.
Bill details: 1009/2012//2961. Booking number: [protected]. Dated: 8th sept 2012 (revised billing date) actual billing date: 15th Aug 2012
Thanks & Regards
Chandan Bera
[protected]
With so many complsints why is anybody not doing anyhthing. You are all acting like dumb sheep after handing over you precious to them. The first thing is you have to call them and if they dont respond after repeated attempts just walkin to your nearest police station and lodge a complaint of cheating. Then as complaints start increasing the police will definitely prosecute them.
Posting here is good to help educate others but just posting is absolutely useless, take some action, isnt that your hard earned money?
Posting here is good to help educate others but just posting is absolutely useless, take some action, isnt that your hard earned money?
Thanks guys for all your personal experiences with the company. I was planning to buy few furnitures after couple of days. Now I would rather look out for a good carpenter who might charge few bucks more but now I feel it's worthwhile. Thanks once again.
This is the worst ever experience i had ever in my life, Housefull provides the worst services for delivery of
products and installation, i had purchased a wall unit
on the 23rd Sept 2012, made the payment on the spot
using debit card, they said the product will be
delivered only by the 3rd of Oct 2012 due to ganesh
festival, even then the product was delivered on the
4th of Oct and for the installment of the wall unit the person came on the 6th of Oct 2012, but the
installation is still pending as the person who came for installation said that the warehouse guys have
delivered both the cartons of same type (2 of 2 cartons
), the 1st carton might be delivered else where and
after complaining so many times to the houseful
customer care and the house full shop manager, kohinoor
mall, kurla where i had bought the unit, still the
products is not delivered and there are saying it might
take another 10 - 12 days.
- prashant panwalkar
15 th october 2012.
products and installation, i had purchased a wall unit
on the 23rd Sept 2012, made the payment on the spot
using debit card, they said the product will be
delivered only by the 3rd of Oct 2012 due to ganesh
festival, even then the product was delivered on the
4th of Oct and for the installment of the wall unit the person came on the 6th of Oct 2012, but the
installation is still pending as the person who came for installation said that the warehouse guys have
delivered both the cartons of same type (2 of 2 cartons
), the 1st carton might be delivered else where and
after complaining so many times to the houseful
customer care and the house full shop manager, kohinoor
mall, kurla where i had bought the unit, still the
products is not delivered and there are saying it might
take another 10 - 12 days.
- prashant panwalkar
15 th october 2012.
I am also going to complaint against this cheater company and also highlight in media. I don't believe that I bought the products and delivered on June, 1st and the door came out on 17th. After that I was calling them, emailing to customer care but it was not resolved. On 15th Aug, I was bound to visit their outlet and shouted over then also I got a false commitment from Mr. Shaikh. Then again ph calls and finally it was resolved just 2 - 4 days before Ganapati. They replaced the door but the lock was not set and they promised me to get it resolved by 2 to 3 days. In mean time the drawers also came out and I showed the boy who came to fit the door. The channels of drawers are made of plastic and the base of drawers are just a thin paper coated thing which have been bended out. I bought this to keep my cloths but I realized that I should have kept "air" only. Just on the day of Gaapati, Deepak, a carpenter from Housefull, called up and assured me to come by 4 o clock to resolve the issue. At 4 o clock he called me back and informed me that he was stuck somewhere and could not come that day but committed me to come on next day. On next day at evening, he called up and informed me that he would come by 15 mins. But still I am counting his 15 mins.
Now the question is I have used the product hardly but having problem more than that. The product is in 1 year warranty and they did not give us proper service as far and after 1 year, what will I do? just keep the product in showcase? I asked for full refund and request them to take their product back but they informed me back that refund will not be possible as their company policy. Do they have company policy to cheat the people only? I think tomorrow some thieves opened a company and set their policy not to give back their goods which they have theft and inform police about their policy.
Now I want to see, what court and media will take their policy to teach them. I will see their last minute.
Now the question is I have used the product hardly but having problem more than that. The product is in 1 year warranty and they did not give us proper service as far and after 1 year, what will I do? just keep the product in showcase? I asked for full refund and request them to take their product back but they informed me back that refund will not be possible as their company policy. Do they have company policy to cheat the people only? I think tomorrow some thieves opened a company and set their policy not to give back their goods which they have theft and inform police about their policy.
Now I want to see, what court and media will take their policy to teach them. I will see their last minute.
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+91 22 6723 9800
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C3, Plot No. 15, Lower Ground Floor, WICEL, MIDC, Main Gate, Mumbai, Maharashtra, India - 400093
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Pravaas