[Resolved]  HP Laptops — Display went blank 4 times even repaired by HP India through its dealer

Address:

West Delhi, Delhi

On Sat, Oct 30, 2010 at 7:54 AM, Er. Sahi <[protected]@gmail.com> wrote:




On Wed, Oct 27, 2010 at 3:04 PM, Er. Sahi <[protected]@gmail.com> wrote:

Reminder:

HP India is washing out their hands.


On Mon, Oct 25, 2010 at 6:36 PM, External ceo-communication <external.[protected]@hp.com> wrote:

Your comments have been received by HP and have been forwarded to the appropriate people within Hewlett-Packard for review.

Regards,

CEO Customer Relations






[protected][protected][protected][protected]

From: Er. Sahi [mailto:[protected]@gmail.com]

Sent: Monday, October 25, 2010 3:44 AM
To: External ceo-communication
Cc: Esc Helpdesk
Subject: Reminder # 2: How many Reminder Customer has to send?: ...Thanks for HP USA to intervene..........


Dear Sir / Sirs,
It is just to bring to your kind notice & action that my Laptop P/N GT811AV Sr. No. CNF801D3W4 has been repired on cost by HP India 4 (Four) time for Display problem.

I had never thought off that even Servicing by HP will be creating so much harrassment.
Do you appreciate such services by HP Group.

Seriously I look for your advice to scrap HP Laptop & name of HP Products from my life.

Last but not the least even Caps Lock light not working which reflects seriousness of HP's subsidiary HP India.


On Sun, Oct 24, 2010 at 5:55 AM, Er. Sahi <[protected]@gmail.com> wrote:




On Tue, Oct 19, 2010 at 7:24 AM, Er. Sahi <[protected]@gmail.com> wrote:

Dear Sir,


It is five weeks now & nobody bothered from HP India To attend my Laptop.
Forget about attending no body even bothered to contact in spite of your i.e. HP USA parent company's intervention.


Is this Your HP India who even does not bother to care for your instructions?
This shows,reflects & Height of careless by HP India.


Is HP India headless, without Any in charge to see what is going on her governance?
How HP USA Name is being spoiled by your associate Hp India Private Ltd.?


Never seen such irresponsible company in my 42 years of globally experience?


On Mon, Sep 13, 2010 at 7:18 PM, External ceo-communication <external.[protected]@hp.com> wrote:



On behalf of Hewlett-Packard we apologize for the delay and difficulties you are experiencing. Your message has been forwarded to our Customer Escalation team who will review your case.

Thank you,

CEO Customer Relations




[protected][protected][protected][protected]
From: Er. Sahi [mailto:[protected]@gmail.com]
Sent: Sunday, September 12, 2010 7:19 PM
To: Cpsc-callback india
Cc: External ceo-communication; APJ ACTIVE MAIL
Subject: Reminder: ...Thanks for HP USA to intervene..........


REMINDER: P/N: GT811AV, Sr. # CNF801D3W4 SUBSEQUENT BEHAVIOR OF HP INDIA, DEALER NETWORK.
QUOTE BY HP:
I would like to inform you that your request has been forwarded to concern team & they will revert back to you at the earliest.

UNQUOTE BY CUSTOMER:
CC: Halcyon Computer & Communication in Gurgaon, Delhi

NEVER SEEN SUCH A IR-RESPONSIBLE COMPANY WHOES GOAL IS TO CHEAT ONLY.
IS HP A GROUP OF CHEATS?
IS HP HAVING ANY TROUBLE FREE AFTER SALE / REPAIR SERVICE.
FIRST THEY SQUEEZED MONEY THROUGH DEALER FOR REPLACING THE MOTHER BOARD FOR A COMPLAINT OF DISPLAY.
THE SAME MOTHER RE-REPAIRED BY HP INDIA THREE TIMES.
NEVER REPEAT "repeat"SEEN SUCH A HORRIBLE COMPANY ANY WHERE IN WORLD OF MY 40 LONG YEARS OF MARKETING EXPERTISE.
CAN HP INDIA MAKE FOOL TO INDIANANS?
AT THE MOVEMENT YES........................................
FOR GOD SAKE DO NOT PUSH ME TO THE WALL.
Please do not under estimate the customer
On Thu, Aug 26, 2010 at 3:15 PM, Cpsc-callback india <cpsc-callback.[protected]@hp.com> wrote:

Hello Team,



Please do the needful for the below mail since it is a consumer model and we do not support consumer model.



Dear HP Customer,



We apologize for the inconvenience caused.



I would like to inform you that your request has been forwarded to concern team & they will revert back to you at the earliest.



Please let us know for any further assistance.



Kindly Note: To Log case through Support Case Manager for Hardware/Software issues, you may log on to http://www1.itrc.hp.com/service/mcm/homepageRequest.do and create an HP Passport.

Please click on “Register” followed by Support case manger option and obtain assistance.



Thank you again for contacting HP e-Solutions.



Regards,

Suneeta Koul

Technical Support Engineer-HP e-Solutions

"Our aim is to deliver best in class customer service".

Do help share feedback with my manager at [protected]@hp.com



From: Er. Gopal K. Sahi [mailto:[protected]@gmail.com]

Sent: Wednesday, August 25, 2010 9:32 PM
To: External ceo-communication
Cc: Cpsc-callback india
Subject: Re: WIN EXCITING GIFTS WITH EVERY CATRIDGE PURCHASE GOING ...Thanks for HP USA to intervene..........




Sir / Sirs,



No body bothering from HP India.

I have taken the screen shots prints sent to your subsidiary and waiting for the out come of your intervention before moving to the Court of Law Against "Hewlett-Packard".

As HP India is not less than cheats.

They even repaired by HP Pavilion Entertainment, PC Model dv9700 three times with in a month in spite of changing the mother board ON COST & replaced my original RealTek Audio as well as Ethernet hard wares without my permission.



This is the stupid service they are providing EVEN ON COST & THE DISPLAY WENT BLANK THREE TIMES OF THEIR HIGHLY PROFESSIONAL ENGINEERS' Capabilities.

.

It will be good case for the Indian Consumer Protection Commission under Consumer Protection Act 1986.

On Tue, Aug 24, 2010 at 7:34 AM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:

Sir / Madam,



I am thankful & appreciate your intervention to salvage the name of HP which being jeopardised by HP India as an totally irresponsible subsidiary, associate OR Branch of HP USA.



They have got no right to spoil the name of HP which has taken years after years to build up.

While in India I saw HP India s a Poorest Service Provider.

On Mon, Aug 23, 2010 at 6:41 PM, External ceo-communication <external.[protected]@hp.com> wrote:



On behalf of Hewlett-Packard we apologize for the delay and difficulties you are experiencing. Your message has been forwarded to our Customer Escalation team who will review your case.

Thank you,

CEO Customer Relations




[protected][protected][protected][protected]

From: Er. Gopal K. Sahi [mailto:[protected]@gmail.com]

Sent: Sunday, August 22, 2010 1:28 AM

To: Cpsc-callback india



Cc: Inks; External ceo-communication


Subject: WIN EXCITING GIFTS WITH EVERY CATRIDGE PURCHASE GOING .............

HELLO,

PLEASE FIND AS AN ATTACHMENT OF SCREEN SHOT WHICH SAYS THE 20 DIGIT CODE IS WRONG.

WILL YOU PEASE KEEP THE STANDARD OF QUALITY SERVICE BY HP INDIA ALLIKE YOUR PRINCIPLES "HP - USA"?


--
With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}

Er. GOPAL K. SAHI, B. Tech. 1971
TEL. #: +[protected] – +[protected]
Facsimile #: +[protected].

Telefax #: +[protected]
MOBILE: +91 11 [protected]
[protected][protected][protected][protected]
Postal Address:[protected][protected][protected]-------
FLAT #: A - 403, MAHINDRA APARTMENTS, 'D' - BLOCK, VIKASPURI,
NEW DELHI 110018 – INDIA
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