[Resolved]  Hp Toner Cartridge Q2612A — Refilled Cartridge given in lieu of Original Toner cartridge

Sir,
Subject : Refilled Q2612A Laserjet Toner Cartridge inside a Genuine HP
Packing-regarding
Reference: 1.Purchase of Genuine HP Q2612A Toner cartridge bearing
Invoice No.1628 for Rs 3276 dated[protected] from Mudra
Enterprises
2. Cash Receipt no. 286 for Rs 3276 dated[protected]

With respect to the above, I would like to bring to your kind notice that I had purchased a HP2612A Laserjet Toner Cartridge from Mudra Enterprises, No.456, 4 th Main, Coffee Board Layout, Kempapura, Hebbal.P.O. Bangalore -560 024 and opened it for use today on[protected] and to my surprise found that it was not a Genuine/Original HP Product but HP Cardboard container contained a Refilled Cartridge. The outer HPCardboard container was genuine and intact whereas the blister pack was open and was found to be stapled and fixed with gum tape. The cartridge was covered with a paper containing advertisements for other Computer products with a sticker SP-INK dated 11-03-08 on the cartridge. Mudra Enterprises are not accepting responsibility for giving a Refilled toner Cartridge in lieu of an original HP Cartridge. Therefore I would like to bring this to your kind notice to see that suitable action is initiated against this HP dealer and to see that immediate action is initiated in the matter.

Thanking you in anticipation of an early action and a reply in the matter.
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Aug 14, 2020
Complaint marked as Resolved 
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[protected]@imagingabc.com

HP — Change HP 2612A toner

Date[protected]
this is II time we registred compalint. Your response is very bad.
I also send this mail copy & previous compalint no. consumer court New delhi
I have purchase a HP-2612 A laser cartridge.
i HOPE B-82, OKHLA INDUSTRAIL AREA OWNER IS VERY POWER FULL SO RESULT OF THIS U NOT TAKE ANY ACTION BUT THIS LETTER IS VERY IMPORTANT TO ME.
IN LAST WE PURCHASE ALL CARTRIDGE IN HP DISTRIBUTOR VIKEL BUSINESS COR., JMD INFOTECH, & MODECARE ENTERPICES
But cartridge printing quality is very light .
We reach the B-82, Okhla Industrial area for replacement.
But this time we have no leter head so your customer service man Mr. Lalit/Mohd Shakib told pl. take a letter head . they proper cheque all things like cartride seal, Tonner ink quality & invoice.
after 2-3 day we again reached the HP replacement cell B-82, Okhla Ind. Area. In this time Mr Lalit told pl. take a bill copy of customer and also need the printer Number. they again cheque all things like cartride seal, Tonner ink quality & invoice.
After 3-4 days we gone again then they not check any thing they only told your cartridge is open. I request to why u call me again to again u clearly tell HP has done replace defective cartride. We have all light print outprint. This cartridge We supply the Jamia Millia Islamia University in IT Center It name Center of Information Technology Contact Person Person Mr. Nusrat Hussain.
They also take a action against HP.
We also provide all the Origianl Bill & other things.
We also supply the 20 Dat Drive 40 GB 6 is not working.
Mr. Lalit & Mr. Shakib told It is only work HP Server.
But 15 Dat Drive is working perfectly.
I also saw the one things when u pay money in B-82 service center your replacement work done properly other wise ????????
I have not only one customer facing this problem Pl. check the register 90% customer suffar the HP replacement cell.
Complaint is only formalty NO BODY TAKE ANY ACTION OF THIS COMPLAINT.
I ALSO SEND THIS MAIL COPY & PREVIOUS COPY OWN ADVOCATE.
FOR NEXT LEGAL ACTION.
PL. PUT THE ENQUIRY IN B-82, HP REPLACEMENT CELL. MANY PEOPLE SUFFAR.
I ALSO LEAVE 4 TIMES VOICE MESSAGE IN TOLL FREE NO. BUT ACTION IS =ZERO =0
Date 11-05-09
Today is also no response Complaint No. [protected]

Change HP 2612 A tonner
Change HP 2612 A tonner
Date[protected]
this is II time we registred compalint. Your response is very bad.
I also send this mail copy & previous compalint no. consumer court New delhi
I have purchase a HP-2612 A laser cartridge.
i HOPE B-82, OKHLA INDUSTRAIL AREA OWNER IS VERY POWER FULL SO RESULT OF THIS U NOT TAKE ANY ACTION BUT THIS LETTER IS VERY IMPORTANT TO ME.
IN LAST WE PURCHASE ALL CARTRIDGE IN HP DISTRIBUTOR VIKEL BUSINESS COR., JMD INFOTECH, & MODECARE ENTERPICES
But cartridge printing quality is very light .
We reach the B-82, Okhla Industrial area for replacement.
But this time we have no leter head so your customer service man Mr. Lalit/Mohd Shakib told pl. take a letter head . they proper cheque all things like cartride seal, Tonner ink quality & invoice.
after 2-3 day we again reached the HP replacement cell B-82, Okhla Ind. Area. In this time Mr Lalit told pl. take a bill copy of customer and also need the printer Number. they again cheque all things like cartride seal, Tonner ink quality & invoice.
After 3-4 days we gone again then they not check any thing they only told your cartridge is open. I request to why u call me again to again u clearly tell HP has done replace defective cartride. We have all light print outprint. This cartridge We supply the Jamia Millia Islamia University in IT Center It name Center of Information Technology Contact Person Person Mr. Nusrat Hussain.
They also take a action against HP.
We also provide all the Origianl Bill & other things.
We also supply the 20 Dat Drive 40 GB 6 is not working.
Mr. Lalit & Mr. Shakib told It is only work HP Server.
But 15 Dat Drive is working perfectly.
I also saw the one things when u pay money in B-82 service center your replacement work done properly other wise ????????
I have not only one customer facing this problem Pl. check the register 90% customer suffar the HP replacement cell.
Complaint is only formalty NO BODY TAKE ANY ACTION OF THIS COMPLAINT.
I ALSO SEND THIS MAIL COPY & PREVIOUS COPY OWN ADVOCATE.
FOR NEXT LEGAL ACTION.
PL. PUT THE ENQUIRY IN B-82, HP REPLACEMENT CELL. MANY PEOPLE SUFFAR.
I ALSO LEAVE 4 TIMES VOICE MESSAGE IN TOLL FREE NO. BUT ACTION IS =ZERO =0
HP employee is chitter. They only always represent bad image of company

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