HSBC Credit Card — Disputed Transaction

Dear Sir / Madam,

I have a Gold Credit Card of HSBC Bank. I logged in to My Internet Banking account on 20/10/2009 First time and noticed that there are two transaction on my name. First Transaction is of Rs. 40000/- and other Transaction is of Rs. 10000/-. Both the transaction are done in the Merchant Name "Tata Indicom Billdesk Mumbai IN". This transaction was not done by me and amazingly this time, I was travelling in Train. I have informed back about this and they suggested that I need file a "Disputed Transaction Case" with Bank. I did that and they temporarily credited back this amount to me. Now they are saying that they are taking this issue with the Merchant Bank and it will take 30-45 days. But through this compaint

https://www.consumercomplaints.in/complaints/abn-amro-c22407.html

I have come to know that the same case happened with a Customer Also in which the Credit Card was of ABN AMRO and the Merchant was same and the Bank is pressuring to pay the amount.

HSBC Bank gives a Security device which generates a six digit Code without which it is impossible to made a transaction. Also After Ist Aug, 2009, it is not possible to made any transaction without a Security PIN.

This is clearly the Fraud By Bank and I request you to please have a look into this matter.

Both the transactions were made on 20/10/2009.

Thanks and Regards,
Anil