[Resolved] Hyundai — Poor Service/Cheating by Authorized Service Dealer | |
Sir I am owner of Hyundai Santro Car No KL01S8452, which is currently serviced by Popular Hyundai at Neeramankara, Kaimanam, Thiruvananthapuram for the last few years. I would like to bring the following to your kind notice for immediate attention. My name is B Jayachandran Nair, working as Deputy Director, Govt of Kerala. 1. On 22nd Jan 2008, I gave the car to Popular Hyundai for servicing and some painting works under insurance coverage. The original RC book and my driving license were also given and the forms for insurance claims signed. 2. They have asked me to change the clutch system at a cost of rupees 8000 including labor. 3. On 28th Jan 2009 they delivered the car after repairs and servicing. 4. To my suprise and agony the car lost all its qualities after their servicing. The following complaints are placed before you for immediate attention and appropriate redressal of my grievances ________________________________________________________________________________...⇄ * Cigar lighter instalation - Even after the engine is switched off the units is charged and heat emulates. When the unit is unplugged the whole device came out. * Servicing - The window glass opener was carelessly left on the rear seat (it was not connected). Annoying noices from loose ashtrays, wipers and fittings make the driving experience quite uncomfortable. The car was not cleaned after the servicing. Patches of oil and dirt remained in and outside the car. The speedometer stopped working. The car was not washed and they asked me to return the car another day for the same. * Clutch system replacement - Even after replacement it was not smooth and the car shivers and jerks when it was put on first and second gears. * Suspension - There was no complaint initialy for the suspension when i gave the car for servicing. But once the servicing was over the suspension totally failed and the agency asked me to replace it at a cost of over 3200 rupees, which i did. But after this work when the car reaches a speed of over 60 km/hr the steering shivers violently and the whole the car jerks and vibrates causing the driving and the journey uncomfortable and dangerous. * Brake system - Similar to the suspension system, the braking system had no complaints before the servicing. After servicing I noted a sever depreciation in the quality of braking. Again i returned the car to Popular Hyundai on 29th Jan 2009 to checkout the brakes as I had to make a long distance trip the next day. Initially they identified problem as a result of damamge of some valves. Once it was repaired they told me the brake fluid container lining is missing. Even the container was replaced and vehicle returned to me by 8 PM. Even after all these works I experienced great risk due to a faulty braking system. * Insurance - Even though i completed all the formalities and relevant records were provided, they returned the vehicle without executing the minor painting works. ________________________________________________________________________________...⇄ Thus the car lost its comfort and quality after the servicing/repairs. It is not road worthy now and I have returned the vehicle to Popular Hyundai today for further check up. I suspect negligence and responsibility on the part of service people and over charging of bills. My attempts to contact the service manager was in vain. The staff told me that he is in a conference and that he will call me back. But it does not happen. and there was not response to my calls. The quality of service was not quite poor and not matching to the fees charged. I would therefore request you to please examine the repairs/service and payment details of my car between 22nd to 30th Janurar 2008 and arrange to redress my grievances, failing which i would be constrained to approach the appropriate forums for further action. I solicit an early response from your end. truly B Jayachandran Nair Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
i had planned to gift my wife with i-20 asta as an anniversary gift and decided to book it through hyundai motor plaza . i am writing this to specifically to bring to your notice the series of incidents that took place afterwith.
1. i got a call from one ms. nazia on 16th june about my requirement, to which i confirmed my booking i-20 asta in white with HMP after she promised me delivery by june end with following add-ons at no extra cost
a) 3rd year extended warranty
b) internal matting and mud clamps
c) sun-control on window glass
d) special polish for exterior .
i was happy with what i was offered and asked her to collect the booking amount the next day.
2. mr. nasir khan came to my office next day i.e. 16 th june and i handed him a cheque no. 274634, corporation bank, amt 25000/- as booking advance AFTER CONFIRMING THE ABOVE ADD-ONS BY NAZIA, to which he replied in affirmative and said he would fax me the performa invoice and receipt of the same.
3. however, the first performa invoice ( no.1141) which was faxed to me contained an additional charge of rs. 5201/- for 3rd year extended warranty, so i called nasir back and asked him to cancel the booking if he cannot deliver as promised. he apologised and sent me a fresh invoice ( no.1372) and promised to deliver the car by june end WITH ALL ADD-ONS AS PROMISED.
HOWEVER EVEN AFTER REMINDING TWICE I STILL HAVENT RECD THE RECEIPT FOR RS. 25000/- .
4. i had called 3-5times at the showroom AFTER 25TH wanting to ask nazia about the status of my car but twice i was told that she was on leave and 2-3 times she said she was busy in a meeting and would revert back.SHE NEVER CALLED BACK!
5. I got to talk with nazir on 27th and he told that everybody is busy with month-end follow ups and he would only be able to confirm the status of my car by 1st july. HE NEVER CALLED BACK!
6. on 2nd july when i called nazir and threatened him he spilled the beans that car would be coming only by july end. so, i had to call back nazia and reminded her that she was suppose to give my car by june end and nazir is saying otherwise, she reassured me that a fresh lot is expected in a week. i complained to her that so far my experience with u and nazir have not been good and she told she would herself be in touch and also give my engine and chasis no. by evening. HOWEVER SHE DIDNT CALL BACK!
7. COMPLETELY FRUSTATED i called nazia again on 3rd and asked her to cancel my booking, to which she replied your car has proceeded from chennai and is expected on 10th and mailed me engine and chasis no.
8. however what she mentioned further was clearly shocking. she said unless i pay the enTire amount 1 week in advance I WOULD NOT GET MY CAR. i called her on 4th, 5th, 6th july each time getting a response that i am in a meeting and would revert back. i could no longer take her insulting behaviour.she used to talk as if we are a bunch of crap and she is obliging by talking with me. as i didnt get any reply from her i reported the entire matter to the sales manager mr. joseph, who listened to the entire matter on 6th and promised he would revert back in an hour and also mail me the status of my car.
9. however, not getting any reply from mr. joseph even after 24 hrs. i look up to you as my last resort and have precisely mentioned ther entire episode. just to mention our family had bought cars from almost every co. available in india starting from maruti to skoda, THIS HAS BEEN MY WORST EXPERIENCE TILL DATE. 3-4 Days delay in delivery of car is always OK but the way your executives treat, especially nazia is highly disgusting and shameful and do not reflect at all the high standards set by HYUNDAI.
i would ask you to officiate my complain against the above mentioned HIGHLY ILL-MANNERED AND EGO-CENTRIC employees and would like to be updated about the actions management has taken against them. SPECIALLY TO MENTION THAT TODAY i.e. 7th JULY MORNING WHEN I WARNED NAZIA THAT I WOULD SENT A COMPLAIN TO HER SENIORS SHE TOLD ME " DO YOU BEST ".
When asked to return the advance, they categorically refused and said to wait for 15 days.
SINCERELY,
JITEN SHAH
1. i got a call from one ms. nazia on 16th june about my requirement, to which i confirmed my booking i-20 asta in white with HMP after she promised me delivery by june end with following add-ons at no extra cost
a) 3rd year extended warranty
b) internal matting and mud clamps
c) sun-control on window glass
d) special polish for exterior .
i was happy with what i was offered and asked her to collect the booking amount the next day.
2. mr. nasir khan came to my office next day i.e. 16 th june and i handed him a cheque no. 274634, corporation bank, amt 25000/- as booking advance AFTER CONFIRMING THE ABOVE ADD-ONS BY NAZIA, to which he replied in affirmative and said he would fax me the performa invoice and receipt of the same.
3. however, the first performa invoice ( no.1141) which was faxed to me contained an additional charge of rs. 5201/- for 3rd year extended warranty, so i called nasir back and asked him to cancel the booking if he cannot deliver as promised. he apologised and sent me a fresh invoice ( no.1372) and promised to deliver the car by june end WITH ALL ADD-ONS AS PROMISED.
HOWEVER EVEN AFTER REMINDING TWICE I STILL HAVENT RECD THE RECEIPT FOR RS. 25000/- .
4. i had called 3-5times at the showroom AFTER 25TH wanting to ask nazia about the status of my car but twice i was told that she was on leave and 2-3 times she said she was busy in a meeting and would revert back.SHE NEVER CALLED BACK!
5. I got to talk with nazir on 27th and he told that everybody is busy with month-end follow ups and he would only be able to confirm the status of my car by 1st july. HE NEVER CALLED BACK!
6. on 2nd july when i called nazir and threatened him he spilled the beans that car would be coming only by july end. so, i had to call back nazia and reminded her that she was suppose to give my car by june end and nazir is saying otherwise, she reassured me that a fresh lot is expected in a week. i complained to her that so far my experience with u and nazir have not been good and she told she would herself be in touch and also give my engine and chasis no. by evening. HOWEVER SHE DIDNT CALL BACK!
7. COMPLETELY FRUSTATED i called nazia again on 3rd and asked her to cancel my booking, to which she replied your car has proceeded from chennai and is expected on 10th and mailed me engine and chasis no.
8. however what she mentioned further was clearly shocking. she said unless i pay the enTire amount 1 week in advance I WOULD NOT GET MY CAR. i called her on 4th, 5th, 6th july each time getting a response that i am in a meeting and would revert back. i could no longer take her insulting behaviour.she used to talk as if we are a bunch of crap and she is obliging by talking with me. as i didnt get any reply from her i reported the entire matter to the sales manager mr. joseph, who listened to the entire matter on 6th and promised he would revert back in an hour and also mail me the status of my car.
9. however, not getting any reply from mr. joseph even after 24 hrs. i look up to you as my last resort and have precisely mentioned ther entire episode. just to mention our family had bought cars from almost every co. available in india starting from maruti to skoda, THIS HAS BEEN MY WORST EXPERIENCE TILL DATE. 3-4 Days delay in delivery of car is always OK but the way your executives treat, especially nazia is highly disgusting and shameful and do not reflect at all the high standards set by HYUNDAI.
i would ask you to officiate my complain against the above mentioned HIGHLY ILL-MANNERED AND EGO-CENTRIC employees and would like to be updated about the actions management has taken against them. SPECIALLY TO MENTION THAT TODAY i.e. 7th JULY MORNING WHEN I WARNED NAZIA THAT I WOULD SENT A COMPLAIN TO HER SENIORS SHE TOLD ME " DO YOU BEST ".
When asked to return the advance, they categorically refused and said to wait for 15 days.
SINCERELY,
JITEN SHAH
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5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
I PURCHASED I 10 SPORTZ 1.2 KAPPA, ON 2 ND OCT. 2008 FROM M/S STARLINE HYUNDI SATNA((MP) AT THAT TIME AS PER HYUNDI ADVERTISEMENT EXCHANGE BONUS WORTH Rs 15, 000 / WAS PROMISED TO REFUND . BUT IT IS MORE THEN 7 MONTHS NOW NOTHING RETURNED MORE SO THEY HAVE COMPUTER GENERATED REPLY WHICH IS REPEATED AGAIN AND AGAIN .
I THINK NO BODY READS OUR COMPLAINT MORE SO THE TOLL FREE REPLY IS ALSO FIXED AS IF THIS IS ALSO A HUMAN ROBOT AS THEY PEPEAT THE SAME STORY THAT MATTER IS FORWARDED AND WE APOLISE FOR DELAY ...
I THINK THIS EXCANGE BONUS IS JUST A PUBLICITY STANT JUST TO CHEAT THE CUSTOMERS .
I STILL HOPE THAT THE HYUNDI WILL FUL FILL THE PROMISE .
MK RATHORE
MEDICAL CAMPUS r, REWA (MP)