[Resolved]  Hyundai / i10 — AFTER SALES SERVICE

Address:

Lucknow, Uttar Pradesh

DEAR SIR,
I HAD BOUGHT A WITHE I-10 CAR MAGNNA ON THE 20TH OCTOBER,2010 FROM BEEAAR HYUNDAI SHAH NAJAF ROAD HAZARATGANJ LUCKNOW.
I HAD PREVIOUSLY OWNED A MARUTI CAR.
I WAS TOLD THAT I WILL GET THE BEST AFTER SALE'S SERVICE FROM THEM,BUT TO MY HORROR WHEN I WENT FOR THE FIRST SERVICE I WAS CHARGED BY THE PEOPLE AT BEEAAR HYUNDAI FIAZABAD ROAD CHINHAT LUCKNOW & WAS NOT GIVEN A BILL FOR THE SAME,WHEN I COMPLAINED I WAS TOLD THAT THE REFUND WILL BE GIVEN BACK TO ME & THAT THOSE PEOPLE INVOLVED WOULD BE DEALT WITH, BUT NOTHING WAS DONE,SO I DECIDED TO GO TO THE MAHANAGER BEEAAR HYUNDAI SERVICE STATION FOR MY SECOND SERVICE WHICH WAS DONE PROPERLY.
I AGAIN WENT TO THE BEEAAR HYUNDAI SERVICE STATION AT MAHANAGER FOR MY THIRD SERVICE ON THE 14TH.11.2011 & WAS SHOKED TO FIND OUT THAT MY CAR WAS NOT SERVICED PROPERLY(NO WASHED PROPERLY,NO WHEEL BALANCING DONE AS I WAS INFORMED THAT THE MACHINE WAS SPOILT,THE CLUTCH WAS NOT ADJUSTED DISPITE TELLING THEM TO DO SO,THEY HAVE VERY LESS SPACE & TAKE MORE AMOUNT OF CARS FOR SERVICE THAT IS WHY THEY ARE NOT ABLE TO ATTENT TO CUSTOMERS PROPERLY)
WHEN I COMPLAINED I WAS TOLD TOLD TO TAKE MY COMPLAIN BACK & I WOULD BE ATTENTED PROPERLY THE NEXT TIME WHEN I COME FOR MY PAID SERVICE(VERY SHOCKING TO HEAR)
I AGAIN WENT TO THE SERVICE STATION AT MAHANAGER ABOUT 15 DAYS BACK TO TELL THEM THAT THE NOISE IN THE ENGINE HAD INCREASED & I WAS ATTENTED BY A MANAGER MADAM KHUSHBOO,WHO ASIGNED A MACHANIC TO LOOK INTO THE MATTER,HE TOOK THE CAR FOR A TEST DRIVE & AGREED THAT THERE IS A NOISE COMING FROM THE ENGINE & ON PRESSING THE CLUTCH IT WAS NOT MAKING THE NOISE,HE INFORMED ME THAT IT IS NOTHING & THAT WHEN I COME FOR MY PAID SERVICE IT WILL BE TAKEN OFF.
I FEEL CHEATED BY BEEAAR HYUNDAI FOR NOT ATTENDDIN TO MY CAR PROPERLY & THEY ARE ALL AFTER THE PAID SERVICE ONLY,WHY SO?THIS IS TARNISHING THE IMAGE OF HYUNDAI
MY CAR HAS TRAVELED ONLY (MILEAGE-11000KM) TILL DATE.
I FEEL THAT I SHOULD HAVE STAYED WITH MARUTI & BOUGHT THEIR NEW MODEL CARS INSTEAD OF BUYING A HYUNDAI-I-10.
MY E-MAIL ID IS [protected]@rediffmail.com,[protected]@rediffmail.com & my mobile no is [protected],[protected].
MY CAR'S REGISTRATION NUMBER IS UP32-DK5972,THE REPAIR ORDER IS R[protected],ENGINE No.-G4HGAM102557
I NEED AN ACTION TAKEN IMMEDIATELY PLEASE.
REGARDS-
RAKESH CHHONKAR