[Resolved]  ICICI ATM No 3152 — Failed cash dispensing

Dear Sir/Madam



1.I am an Axis Bank customer with a savings salary account([protected]).

2. During an attempted withdrawal with my Axis Debit card no [protected] of Rs 6000/-(six thousand only) at an ICICI ATM no 3152 ,Gopinath Bazar ,Delhi Cantt-110010 at around 2100h on 26 Aug 2010 the cash was being counted by the machine biut the cash collection window failed to open ,followed by a communication failure. The money never came out & the machine failed to give out the transaction slip.

4. To my horror , I immediately used the second ICICI ATM in the same location & generated a balance slip which showed a withdrawl of Rs 6000/-(copy attached).I then informed my Branch Manager at Prince Anwar Shah Road Kolkata telephonically who was very kind & prompt & asked me to lodge this complaint ASAP.Please note no phone banking officers numbers were available on telephone saying that this was outside banking hours.

5. I then also confirmed the deduction of cash through a mini statement from a nearby Axis Bank ATM.(SIACZ073 Record no S 264)-copy attached.

6.This has caused me a lot of frustation & locked my Rs 6000/-

7. I am an Army Doctor (Medical Oncologist ) posted at Army Hospital (R&R) New Delhi -110010 & my cell no is [protected] ;[protected](off) ;[protected](Res);[protected](Res).

8. Kindly expedite the recover of my money & advise if I need to lodge a complaint with any other authority or ICICI too?

with warm regards



Thanking you

yours sincerely

Lt Col GS Chowdhary

Medical oncologist ,Oncology Centre

Army Hospital (R&R) New Delhi-110010

[protected]@yahoo.com