[Resolved]  ICICI Bank Ambattur Branch — BAD BEHAVIOUR OF YOUR EMPLOYEE

Dear Sir,

One Ms. Madhana from your ambattur branch had called up to talk about our card payment.

The card holder Mr. Mohan is out of town first due to death of a close relative from 17th march 09 and then again on business from 1st april after returning on 31st march. Hence we did not have the time to attend to the payment. I can show u proves in boh the cases that he is out of town.

coming to the subject, since i was also out of chennai, on 3rd of april she has called the alternate telephone number of my mother which we had given to your bank.

mY MOTHER HAD AN ATTACK OF HEMMORAGE LAST MONTH AND IS AILING SINCE THEN AND IN BED, WHEN MS. MADHANA CALLED THIS NUMBER, THE ATTENDING NURSE AT HOME SPOKE TO HER AND TOLD HER THAT WE ARE NOT AVAILABLE AND THAT ONLY MY MOTHER IS AT HOME. SINCE SHE WANTED HER TO HAND OVER THE PHONE TO MY MOTHER SHE DID SO. MY MOTHER SAID THAT MR. MOHAN IS OUT OF TOWN AND I HAVE GONE OUT OF CHENNAI TO TEMPLE. SHE CROSS QUESTIONED MY MOTHER THAT HOW CAN SHE SAY THAT WE ARE OUT OF CHENNAI WHEN THE NURSE SAID WE ARE OUT. THIS IS THE FIRST QUESTION. THEN WHEN MY MOTHER PLEADED HER THAT SHE IS SICK AND IN BED AND SAID THAT SHE IS TALKING THE TRUTH. WHEN ASKED FOR OUR MOBILE NUMBER, SHE SAID SHE CANNOT REMEMBER. SHE THREATENED MY MOTHER THAT TOMORROW SHE WILL CONTACT THE SAME NUMBER AND THAT MY MOTHER SHOULD SOME HOW REMEMBER AND GIVE HER THE NUMBER. THIS IS THE THREAT SHE POSTED ON HER.

NOW MY MOTHER WHO IS 84 YEARS OLD CONVELSING FROM AN BRAIN HEAMORAGE IS QUESTIONED, CROSS QUESTIONED AND THREATENED EVEN WHEN SHE PLEADED THAT SHE IS VERY SICK AND DOES NOT KNOW ANYTHING.

MY QUESTION IS WHETHER ICICI BANK IS EMPLOYING ANY GOONDA'S TOT ALK LIKE THIS AND THREATEN EVEN WHEN A OLD LADY PLEADS HER CONDITION AND SAYS SHE IS NOT AWARE.
UNABLE TO BEAR THIS RUDE TALK HE BLOOD PRESSURE SHOT UP SINCE LAST EVENING AND HER CONDITION HAS DETERIORATED. IF ANYTHING HAPPENS TO MY MOTHER I WILL NOT SPARE THIS LADY MS. MADANA NOR ICICI BANK FOR EMPLOYEEING SUCH PERSONS WHOM WE ARE TALKING WITHOUT ANY IDENTITY OF THAT PERSON. PL. ADDRESS THIS BEHAVIOUR IMMEDIATELY.

THIS MORNING WHEN SHE CALLED AND WHEN I RECD THE CALL. MS. MADANA AGAIN WHILE I QUESTIONED HER BEHAVIOUR WITH MY MOTHER LAST EVENING IS TELLING ME THAT I AM OVER SMART AND I CAN COMPLAIN ABT HER BEHAVIOUR TO ANY LEVEL AND EVEN TO MR. KAMATH CHAIRMAN ICICI BANKA ND SHE DOES NOT CARE ABOUT IT.

MY QUESTION IS DOES ICICI ORIENTATES ITS EMPLOYEES TO TALK TOT HE CUSTOMERS IN THIS FASHION AND BEHAVE RUDELY WITHOUT ANY IDENTITY OVER THE PHONE? WILL ICICI BANK TAKE UP THE RESPONSIBILITY IF SOMETHING HAPPENS TO MY AILING MOTHER. HOW DARE MS. MADHANA ADDRESS ME AS OVER SMART, I BEING A CUSTOMER OF YOUR BANK, INFACT THE WHOLE FAMILY WHO TRUSTS THIS BANK AND ITS OPERATIONS?

Then your sr. manager one Ms. Begum who came online was briefed on this and was told that the payment will be organised.

I AM REALLY SHOCKED TO EXPERIENCE THE BEHAVIOUR TOWARDS AN 85 YEAR OLD LADY. ( GUNDA TYPE OF BEHAVIOUR TO THE CUSTOMER ESPECIALLY FROM A REPUTED BANK LIKE ICICI. PLEASE TAKE UP THIS COMPLAINT SERIOUSLY AND SEE THAT NECSSARY ACTION IS TAKEN AGAINST MS. MADANA.


REGARDS,
BHAMINI MOHAN