[Resolved]  ICICI Bank And PNB Bank — unauthorised cash withdrawal

Address:

South Delhi, Delhi

My name is RItesh Aggarwal I have salary account no[protected] with ICICI bank. On 4th of july 2011 i visited PNB ATM is H2309600.I swiped my ATM CARD and put my ATM PIN after that machine got hanged and i cancel the transaction. After that another person who was standing outside the ATM also swiped his card but machine was still hanged. Pls note that i didn’t put any amount in the ATM machine. Then we both had left the ATM. with in 5 minutes i got a msg that your account is debited for Rs 10000. Immediately i approached to customer care of ICICI. They noted my complaint and give me complaint no[protected] and suggest me to wait for 7 days to redressed. on 12th July i called again to customer care of ICICI they said that your transaction was successful and simply close our complaint. I requested them to take up with PNB and take the help of CCTV and find out person image. But they were continuously saying that we cant help you out. Pls help us to fight with the bank so that they can sorted out our issue and find the person with the help of CCTV camera. I am attaching herewith my Bank statement from 1st July to 13 th July.