[Resolved] ICICI Bank ATM — wrong debit | |||
sir On June 26th I went to METRO on Kankpura road. There were 2 ATM's were side by side. One of Stanchart and another of ICICI bank. when i tried to insert my card in ICICI ATM , i found that the card was not going inside and the security told me it is not working. immediatly i inserted my card in adjacent Stanchart ATM and entered the PIn and collected Rs 2500. The moment i did this I got a SMS saying that i Rs 6000 withdrawn from my account. once i reached home i found that there were 2 transactions. One for Rs 2500 and another one from ICICI. This was a shocker as i did not even inserted the card inside the machine. I complained this to IDBI (My bank which issued the card) and after 10 days they got back to me saying that ICICI rejected my application saying that the money has been collected. I am still pursuing this as I found recently on your site another Gentleman from Hosur claiming that ICICI has done the same. can you give me any advice ? Dinesh kumar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
ICICI Bank — WRONG ATM TRANSACTION DEBIT
MY ACCOUNT WAS DEBITED WORTH INR 15000.00 ON[protected] THAT I HAVE WITHDRAWN THE AMOUNT FROM ATM IN BANGALORE. I HAVENT EVEN TRIED FOR THIS AMOUNT. I TRIED FOR INR 2000.00 WHICH I RECEIVED. BUT THAN, AFTER 1.5 MINUTE, MY ACCOUNT WAS DEBITED WITH INR 15000.00CUSTOMER CARE, IN REPLY OF MY COMPLAIN, INSISTED THAT THE TRANSACTION IS SUCCESSFUL. ON MY REQUEST, THEY FAIL TO FETCH THE CCTV FOOTAGE. I HAVE BEEN VICTIMIZED BECAUSE OF THEIR SYSTEM FAULT.
KINDLY DO THE NEEDFUL TO GIVE ME JUSTICE AND MY MONEY BACK, AS I AM SUFFERING A LOT DUE TO FINANCIAL STRAIN.
KINJAL SHAH
[protected].
Hi,
We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Bank Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23617
Pending
2041
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
Dear Sir ,
1. I am SBI defence salary account holder no [protected] account type as SBCHQ-DSP-PUB IND-DIAMOND-INR from Rangiya Branch Assam since 2008. I was issued with SBI GOLD card no[protected] 0300 . I am now posted in Army Headquarters in Delhi since Dec 2010.
2. On 6th June 2011 at around 2100 hours I visited ICICI ATM at Gopinath Bazar , Delhi Cantt with ATM ID No S10s[protected]. There are two machines in this particular ATM , one is just on entry and one is after that inside. I inserted the card in the inner machine. This machine did not have fast cash option and I accidently keyed RS 10,000/- and then cancelled it. I then keyed in Rs 1000/- . There was no money in the ATM and no money was dispensed.
3. I then visited another machine ie HDFC ATM machine ID S1ANDH21 in Gopinath Bazar 100 meters away and took out Rs 2000/- by the same ATM card. The slip of Rs 2000/- is attached below.
4. On 10th June 2011 in my statement of accounts of SBI acoount no[protected] I noticed the debit of Rs 10,000/- of 06th June 2011 where as in reality I had got no money.The statement is attached below.
5. I immediately reported the matter to SBI customer care and was given ticket no AT [protected] on 10 June 2011 I was told that no FIR is required to be lodged and the money will be reverted/ credited back. On 24 June 2011 I contacted SBI main Branch Guwahati and was told that ICICI has responded saying that the transaction was valid and the money was actually dispensed. This is not correct.
6. I request you to investigated again and help me in getting my hard earned money refunded.
7. Following may please be found out and informed to me -
(a) Was there cash available on 06th June 2011 at around 2100 h in ICICI ATM machine at Gopinath Bazar , Delhi Cantt with ATM ID No S10s[protected].
(b) What is the transaction time which is shown against wrong transaction of mine of Rs 10,000/- from ATM machine ICICI ATM at Gopinath Bazar , Delhi Cantt with ATM ID No S10s[protected] on 06 th June 2011.
8. I insist and again reiterate that the transaction of Rs 10,000/- shown against my ATM card is not correct. And the same should be refunded back to me.