[Resolved]  ICICI Bank & Axis Bank — DEBIT CARD SOLLOWED BY ATM MACHIN

Dear Sir,

I am a ICICI Bank Account Holder. On 22.04.2009 evening at 6.30 Pm I was using AXIS Bank ATM at PIMPRI (PUNE). Suddenly there was Power failuer and the card was stuck inside.
I was told by the ATM Security Gaurd that My card will be sent to My bank (ICICI Bank).

The next day 23.04.2009 was Holiday due to ELECTION. When I contacted my Bank on 25.04.2009, I got reply from there that if the card is stuck in other banks ATM the Bank destroys the CARD and DO NOT RETURN it to the CARD HOLDERS Bank.

When contacted AXIS Bank they also gave same reply that they have many such cards and they destroy the cards for SECURITY Purpose.

Now I have to apply for new DEBIT Card for which ICICI Bank is Charging me 200 + Service tax + 99 Rs annual maintainance charges.

Why must I pay when it was not my fault, I was using the CARD at other banks ATM because ALL ATM's are free to use now.

Please help. As the AXIS Bank ATM did not had back UP and they are using ATM machines which sollowes the card.
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Aug 13, 2020
Complaint marked as Resolved 
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I hereby agree by the complaint of the customer, because its no fault of his for which he has to pay for the duplicate card & otherwise. If suppose he gets his duplicate card and it may again get swallowed next time too by one or the other ATM, what's his next choice? To pay for next duplicate card.
And If his fortune is in the grip of the ShaniDevta, he may keep paying for the next many sollowed cards.
Customer should not be forced to pay for the no fault of his. Rather he should be consoled for the inconvenience.

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