[Resolved]  ICICI Bank & Axis Bank — Grievance pertaining to withdrawal of cash from Non-ICICI ATM (i.e. AXIS Bank ATM at Gamaria) on 02.09.2012 for Rs.10,000/-

Address:

East Singhbhum, Jharkhand

Reference to the subject cited above and subsequent correspondences, SR[protected] dt. 03.09.2012 and SR[protected] dt.10.10.2012, I regret to state that till date I have not been received any clear picture and it is regardless to say that each and every time I speak to the Customer Care Executives, they are tranquilizing me by asking me to forward/ instruct to do this and that. Though I have done as far as they have instructed but the outcome is yet on zero.

For your scrutiny, I would like to mention again the incidence happened with me; I have visited the AXIS Bank ATM located at Gamaria on dt.02.09.2012 by 10.30AM, have entered the amount of Rs.100/- for withdrawal but unfortunately the ATM does not dispensed the amount. Then again I entered Rs.500/- and I get the same but during the time being I get my Balance Slip debited with Rs.10000/- from my ICICI Bank Account. I am hereby enclosing the scanned slip copies for your information.

Since, have been associating from a long time with a brand like ICICI, I should never expect such kind of recklessness from the organization. I am grateful that since I open my account, I have not faced such kind of situation earlier.

Humbly, I plea your kind support and coordination on this matter, as a person like me, whose Net worth is Rs.8900 per month salary without any other source of Income, the amount is very valuable and I am facing financial crunch during this festive season; rather, guide me what is the procedure I have to follow to recuperate the debited amount of Rs.10000/-. Else, kindly mention whether ICICI Bank or AXIS Bank will forfeit the amount and to whom I have to take step so as would be deemed fit.

Hope you will anticipate the matter and do the needful at the earliest.