ICICI Bank — money withdrawn by fraud from atm while car was with me

Address:

Bangalore, Karnataka

Hello,
I am Jayashree Patel and had a salary account with ICICI Bank since the past 4 years. On the 5th of January, Sunday, I received a text message stating that 44,000 INR has been withdrawn from my account, while the atm card was with me. I immediately called up the customer care and the person on the other end blocked my card without even giving me any complaint number. He was kind enough to inform me that its been done from a Jayanagar 9th Block, ICICI ATM. The police won't take an FIR unless the bank manager gives it in written that a fraud has been commited. Judging by the number of cases I have studied, it is a foregone conclusion that there is any justice left in this system. Apparently encouraging as banks are to sign up for bank accounts and shopping, and thousands of atms across city, they would not hear your plea if something like this happens to you. I would definitely think if this could happen to somebody who essentially believes in being an alert customer, it could happen to anybody and then, these "Hello madam, open your accounts with us" banks would not even have courtesey enough to respond to your queries. Better go back to historic ages and be responsible for your cash. Banks are definitely not safe. What I would like to know is, how is it our fault if
1. There is not even a security guard stationed outside an atm machine.
2. People can apparently enter and tamper with atm machines.
3. People can wear helmets and walk into an atm and steal your hard earned money.
4. Are not atms services provided by banks and hence making them their responsibility.


I would suggest all my collegues to close accounts with ICICI. Though this happens in any bank, ICICI is worst when it comes to taking liability.