[Resolved]  ICICI Bank — AMOUNT DEBITED BUT NOT RECEIVED BY BILLER (GOIBIBO) AND AMOUNT DEBITED FROM MY ACCOUNT

Address:

Bangalore, Karnataka

I used ICICI netbanking to book my flight ticket from www.goibibo.com (Amount 5953). Transaction ended with error -

"Reason: Sorry. We were unable to process your transaction. We apologise for the inconvenience and request you to try again later."

I checked my ICICI account and it was debited with amount Rs 5953.

Transaction description - BIL/[protected]/Flight/IBIBO_MICI10539

I also received an sms confirmation for debit from my account. Biller is claiming they have not received any fund transfer.

Please provide resolution.

Please provide me