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[Resolved]  ICICI Bank — Credit Card Wrong Dispatch

I had applied for the ICICI bank credit card. But to my dismay, the company delivered the card on a wrong address to a wrong person without any proper verification. Now, this guy took advantage of the situation and made transactions worth Rs. 85000/- through the card. When, ICICI bank called me for confirmation regarding transactions, I said that I haven't received the card yet and there is no question of transactions through it. But, I was shocked when I got a card statement from the bank mentioning the transactions.

I lodged an official dispute with the bank. And I was surprised when I heard the bank's hearing after 45 days, stating that the Card is your personal responsibility and you need to take care of it. How would I take care of a card which was never delivered to me?

I have also given the courier details to the bank which clearly states that the card was delivered on a wrong address. But, the bank is not at all bothered to have a look at the complaint. I have also lodged a complaint against the bank through CORE. NIC, but the bank is not ready to budge. They don't even mark a copy to the consumer forum while replying to my complaints.

I am shocked and amazed with the way bank is handling the case. It is not bothered to even question the guy who has received the card and made the transactions. Instead the bank, traumatizes me with the reminders for making the payments.

I am really clueless how to take the case forward. Please suggest to handle the bank's menace.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet

Comments

Same happened to me with HSBC bank. This the same case but have not filed a complaint yet. Pillar to post running to solve this problem. calling all over India to get my things sorted out but with no success.
Please assist me what can i do to take off the liabilty from my head for the money i never used.
The card was delivered to wrong address

Chintoo Limboo

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    ICICI Bank
    Customer Care Service
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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