[Resolved]  ICICI Bank — Reversal of Rs 70000 in my account

Here is the text which was sent to ICICI BANK on 17th October 2008:

Respected Kamath Sir,

I bring it ur kind notice that Rs 70, 000 has been wrongly
transferred to an account with Pune branch in the name Mr
Gaurav Grover on 16th August. The amount actually was to be
transferred to Mr Suarabh Agrahi from my account. I have
requested Pune branch of ICICI Bank to revert the amount of
Rs 70000 to my account at ICICI Bank, Trivendrum but so far it has not
been done. I understand that two letters have been sent to
Mr Gaurav Grover but there is no response from him. Further,
his account with Pune branch has not been in operation since
last more than one year & Mr Grover is probably not present
in India.

I, therefore request U, Sir to look into the matter and
instruct the concerned officials to revert back the whole
amount Rs 70000 in my account as more than one & half months
has passed & I am loosing interest on this amount.

Hope that an prompt action will be taken by bank.

With Regards,

Anubha Gupta

Susequent to above, lot of correspondence has taken place through e-mail with the bank as well as with wrong beneficiary, Mr Gaurav Grover. Mr Grover is not in India at the moment. His present contact no., his parent tel no & their address has also been passed on to ICICI Bank. Mr Grover has sent his consent twice for debit the amount from his account as the money doesn't belong to him. But ICICI Bank isn't doing the needful by transferring the amount to my account on the plea that bank needs written consent from the wrong beneficiary.
ICICI bank representative has quoted honorable Supreme court judgement as per the following details:

Dear Ms. Gupta,
As discussed with you, please find the Supreme Court Judgement below.
" The Supreme Court in Jammu & Kashmir Bank Ltd v.
Attar-ul-Nisa (1967) 37 Comp case 62 (SC), the Supreme Court
held that if a third party, by mistake deposits the money
in the account of some other person, as soon as the money is
deposited in the a/c of such third person, who is a
customer of the bank, the money becomes the money of the
customer, and it is not open to the bank in such
circumstances without obtaining the consent of the customer,
to reverse the entry of credit made in his a/c and in effect
pay back the money to the person who had deposited it, even
though it might have been deposited by mistake "

The above judgement mentions deposit of money in third party's account by mistake & the same can be revert back after obtaining the consent of the customer.

In my case the money was transferred on-line in wrong account & the same was bought to the bank notice immediately and bank put the money on lien. After lot of efforts, the wrong beneficiary was traced & pursued to do the needful. Accordingly, Mr Gaurav Grover (NRI) has sent his consent twice to bank through e-mail on-line to debit the amount from his account. Bank so far hasn't credit the amount in my account.

Pl get my money back along with accured interest as on date.

With Regards,

Anubha Gupta
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

ICICI Bank should immediately revert back the money to the First party's account along with interest.
Bank doesn't have any moral right to ho;d back the money.
There is no justification for the same.
The same incident happens for me too.
But still didnt get any positive hope from ICICI Bank.

ICICI Bank — Reverting back of money to the account

I am a customer of ICICI bank. I tried to withdraw Rs. 2500 from SBI atm with my ICICI debit card. Transaction was not processed but the amount got debited from my ICICI savings a/c. Date of transaction was 5th of Apr '09. I registered a complaint with my bank for the same.Was told to wait for 8 working days. I contacted the bank back on 17th Apr '09 after the given time frame. Money was not yet credited to my a/c. ICICI told me to wait for another 8 working days as the request is with SBI. After this new time frame has passed I again contacted my bank and I was told to wait for 24 hours as they were going to initiate a CHARGEBACK and I'lll get my money within 24 hrs. Even after this my money wasnt credited back. I was told that again a request has been sent to SBI for the same. When I checked on 4th with my bank I was told that SBI has responded to credit back the amount on 7th of May '09. But by 8th May EOD also there was no credit. Again I had to raise a request and all the stuff for the same. Today on 12th of May I am told to wait for 12 more days. ..!! This is a sheer fun of RBI policies and the so said facilities customers are entitled to.
Dear Mr. Gupta,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – account’ as the subject line. Request you to provide the relevant details of your account along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Hi,

I feel that interest need not be paid by the bank but amount must be paid fully.

Yes, there is a loss of money(interest) for the first party because of the delay caused.
But, Bank cannot have control on customers(third party) money trusting on just and email.

Either, the third party must physically approve this or send a registered mail (since he is not available local) which is checked by Bank itself.

Am talking for all o[censored]s here, Bank, with just an e-mail from an mail address cannot and should not take hold on the customers bank account and money. (when fraud and hacking is high, people can easily fool you).

Thanks
Yes, They Should return your money
I was checking my bank account at 11am yesterday & found suddenly all my money have been transferred to that account online.Then I spoke to customer care & they advised me to lodge a complain in Preet Vihar police station.I did that .Then submit the copy of the police complain & incident letter to them.

They are saying that investigation is in place & might take 30 days time.

My money has been transferred to this account.
Moulik N Bhatt[protected]B, Rachna Appartments Tubidham Chaurasta Manjalpur Baroda Ph. [protected] Amount: 43000/- Dt.6th of Aug 09
After speaking to this man, he said he got a mail from some unknown person that his money has been transferred to this account. Kindly transferred to another account with the following details.
A/c No.[protected] LR Enterprises Dyral Peter Mathew C19, Shanti Co-operative Housing Society RSC4, Flat No. 143 Malwani Malad West. Mumbai Ph. [protected]
He has withdrawn the money on 6th . Transferred amount. 40000/- Pl. do the investigation & I want my money back asap.

regards, Srinibas Sahoo
[protected]
My name is charlotte conway and i hold an account in SBI, on the 11th of August 2009 i went to an icici atm to withdraw some money and got a printed receit sayin that it is unable to process and when i went to an sbi atm it showed that 7400/- rs has been debited...please help me get back my money because my whole family depends on me...My account no is [protected]...please help me get back my money...



Regards,
Charlotte Conway
No progress so far.Its been more than 8 days.


regards,
Srinibas
there is no progress so far.its been more than 25 days.

ICICI Bank — Transfer of Funds without Customer consent

Kind Attn: Chanda Kochar:

I am having a saving account in ICICI bank, SD Road Secunderabad. I wanted to open an RD account in the name of my kid - Dishank. Bank authorities asked me to open a saving account to enable RD account. I requested them to take standing instruction to transfer from my salary saving accounts. After the eight months, I needed to take account statement for my visa, I found that the there were no transactions for the RD. I checked with the bank. They informed that the RD amount is not being transferred as Kid account did not have money.
I have following observations:
1. As the kid saving account was more of a dummy account, as I did not want to open saving for the kid. The standing instructions were to transfer the money from my saving account to kid RD account. For eight months, there was no transfer of funds and I was not even intimated about it in the last eight months.
2. I went to bank to open an FD in the name of my kid - Dishank. Bank has taken chaque from me to transfer the money. I was contacted by Bank Executive that the FD is not possible because the money has been transferred to kid RD account.
I have following points to make: If there was not even a communication about it, how can bank transfer the fund for different purpose without even asking for it from me?
2. I have been contacting various people in bank. Everytime a different person gives me a call. I have to repeat the whole story to him/her.
Now they are asking me that provide a proof that you have given standing instructions to transfer of money. I believe they do not even provide any acknowledgement for standing instructions. I have been completely frustrated.
For me, this is diversion of funds - not being used for the intended purpose for which it was given. It was not a loan from the bank where bank had right about it.
I request you to look into it and resolve the problem ASAP.
Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1857795" in the subject line.

Regards,
ICICI Bank Customer Service Team.

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