[Resolved]  ICICI Bank — CHEATED BANK BY GIVING WRONG COMMITMENT

Fraud done by your team - My Loan No.LBHYD[protected]

Dear Sir,

I have applied Housing Loan for Plot puchase and construction of House in 2nd week of February08. I have received disbusement for plot purchase in 03 March'08. And after that I have applied for Muncipal permission to construct the House. I have received municipal permission from Municipality in 2nd week of August08. In third week of August08 i have submitted Municipal permission, my actual work plan and Estimation to ICICI Bank (personally handedover Mr.K.Chaitanya mobile no.[protected]. And i have asked him that can i start consruction as per the work plan submitted to him. He confirmed me if i start construction as per the actual work plan submitted their will not be any problem in disbursement the funds. I have asked him for written confirmation. He informed me there will not be any written confirmation and told me to start construction as per the actual work plan submitted. As per the discussion i have started construction and i have informed him for arranging inspection of my site for further disbursement. At that time also i have asked him is there any problem because he was delaying inspection and he asked me to submit once again all the documents then again i have submitted my sale deed, municipal permission copy, estimation and actual work plan. In the month of October08 he arranged inspection of the site and your inspection team visited my site and in the inspection report mentioned that construction was not up to the piller level. Mr.Chaitanya informed me to complete the construction up to piller level. I have constructed basement and pillers (upto 4 ft only) your team informed me to construct piller level upto 10 feet. As per the suggestion given by your staff i have started construction up to piller level of 10feet. After completion of construction i have informed to Mr.K.Chaitanya for arranging inspection and for further disbursement. After so many followups in November08 he has arranged once again for inspection of site and your inspection team visited my site. When i have asked Mr.Chaitanya for further disbursement he told me that in the inspection team mentioned in the report that pillers coming in roadwidening area. Whereas I have kept 4.75 feet as vacant area as per the actual work plan submitted. The same thing i have informed to him. Mr.Chaitanya told i will convince them it is not a problem this is very minor thing, it is not even a deviation. I am very tension about my loan disbursement and i have asked so many times to Mr.Chaitanya that is there any problem. He told at that time also there is not a problem he will take Mr.Anand - Sales manage's sanction for this case. And also told me he will arrange for inspection once again. After few days when i called him he not even lifted his cell. Then i thought there is something serious and i met Mr.Anand - Sales manager he told he is not aware of this thing. And he told he is not handling my file. But assured me he will talk to Mr.Chaitanya and get back to me. He also told me that he is not in a position to assure any thing. After i followed up with so many times then he told me that i can't get further disbursemet. After starting construction as per your employee Mr.K.Chaitanya's advise i have invested so much money and my contractor who is doing construction of house is after me for money. For all those things i faced so much of mental tension. Even after that also i have approached your Sales Regional Manager Mr.Shashank (at Begumpet office). He listened everything and infront of me only called Mr.Chaitanya and asked about the problem. Mr.Chaitanya informed that inspection team when they visited site they have not told any thing about piller is coming in roadwidening area. After 2nd inspection only they told this. Mr.Shashank told me that will do something and try solve the issue. But he has not called me. Again i have approched him he told i will call within a day. After that Mr.Srihari (he told me his name) called me and informed me he will once again arrange for inspection. But Mr.Srihari was too late when Mr.Shashank was not responding i thought there is no use continuing the loan with icici bank and i have arranged money and closed my loan. But before that only i have given the following complaints but there is no response from your bank. Actually, if it happens with any other bank they will immediately respond like anything because it is the mistake of your bank (ICICI Bank is responsible for wrong commitment employees) 1. Complaint No.SR88960718 ON[protected]. Complaint No.SR89823359 ON[protected]. Complaint No.SR91852379 ON 05-01-09 Apart from the above i have given so many complaints to your call centre about cheating done by your Bank. If anything wrong in my plan your people should inform at the time submitting the Municipal Plan and Actual Work plan copies. At that time your people told everything is fine and told me start and proceed for construction. From starting onwards Mr.Chaitanya only handled my file and as per committment given by him I have received disbursement for plot purchase. That is the reason i have trusted him and i have not asked anybody in your bank. But actually i have deviated anything and i have checked that piller is not coming in roadwidening area. These four months i have faced so much of sleepless mental tension and my contractor was harrassing me for money. And so many times he told me becuase of me my contractor is engaging labour idle and i have to pay money for that also. Because of your mistakes i have faced so much of tention therefore i demand you to pay Rs.5, 00, 000/- as compensation for doing the mistakes by your team. If you don't respond properly then i have no other option except to approach CONSUMER FORUM AND ALSO TO INFORM MEDIA ABOUT THE CHEATING DONE BY YOUR BANK. I HAVE ALSO SEEN IN YOUR ICICI BANK - BEGUMPET BRANCH THAT SOMANY CUSTOMERS ARE READY FIGHT WITH YOU. Waiting from you a Compensation of Rs.5, 00, 000/- towards damages for wrong commitments and made me to suffer mental tension and harrassment from my contractor.

Thanking you,

Yours sincerely,

K.HARI GOPALA KRISHNA