ICICI Bank — WRONGLY DEDUCTED CHARGES FROM MY SB A/C

COMPLAINT:
I MAINTAIN A NORMAL SB A/C WITH GK-II BRANCH OF ICICI BANK (Branch Id : 0311 Account Id :[protected] REQUIRING MINIMUM QUARTERLY BALANCE AS RS 10000/-.

ON 24-9-09, SUDDENLY BANK DEDUCTED RS 552/- TOWARDS NON MAINTENANCE OF MINIMUM QUARTERLY BALANCE FOR PERIOD APRIL TO JUNE,09 PRESUMING THIS A/C AS PRIVILEGE A/C.

I DID MAINTAIN MINIMUM QUARTERLY BALANCE FOR THE SAID PERIOD ABOVE RS 10000/-.
IT IS TO STATE THAT THIS A/C WAS OPENED WITH AN AMOUNT OF RS 5000/- ONLY WHICH WAS THE MINIMUM BALANCE LIMIT EARLIER WHICH SUBSEQUENTLY THEY INCREASED TO RS 10000/-.

I MADE FIRST COMPLAINT VIA E-MAIL THROUGH INTERNET TO A/C MANAGER ON 11-10-09 AND RECD RPLY ON 12-10-09 THAT WE SHALL REVERT BY 14-10-09.(SERVICE REQUEST NO. ALOTTED BY THEM WAS "SR[protected]").

SINCE THEN THEY ARE NOT RESPONDING ON MY MAILS, NEITHER THEY HAVE REVERSED THE CHARGES. KINDLY TAKE APPROPRIATE ACTION ON BANK FOR UNILATERALLY DEDUCTING CHARGES JUST BACAUSE ACCOUNT IS AVAILABLE AT THEIR DISPOSAL AND ALSO FOR UNILATERALLY CATEGORISING IT TO PRIVILEGE SB A/C THOUGH IT IS NORMAL SB A/C.

REFERENCE MAILS ARE ENCLOSED BELOW FOR YOUR KIND PERUSAL.

IVTH MAIL WRITTEN TO ICICI BANK ON 15-10-09
DEAR SIR/MADAM,
INSPITE OF MY SEVERAL MAIL, YOU HAVE NOT REVERTED THE WRONGLY DEDUCTED CHARGES.
YOU HAD REPLIED EARLIER THAT BY 14-10-09 YOU WILL COME BACK.
BUT NO REPLY SO FAR.
MAY I KNOW WHAT IS THE HOLD UP?
SANDHYA BANSAL

IIIRD MAIL REMINDER WRITTEN AT 21.45 PM ON 14-10-09
IIND MAIL REMINDER WRITTEN IN AFTERNOON OF 14-10-09

REPLY EARLIER RECD FROM ICICI BANK ON 12-10-09

Dear Ms. Bansal,

We have registered your request with Reference number SR[protected]

You will recieve the status by October 14, 2009 on your mobile number available with us.

Sincerely,

G Vamshi
Account Manager
ICICI Bank limited


-----Original Message-----
Subject: Others

Branch Id : 0311 Account Id :[protected]
I NOTICE THAT YOU HAVE DEDUCTED PRIVILEGE QAB CHARGES OF RS 552/- FOR APRIL-JUNE,09 ON 24-09-09.
I WANT TO CLARIFY THAT MY A/C IS NORMAL SB A/C ONLY AND NOT PRIVILEGE, THIS A/C WAS OPENED WITH MINIMUM BALANCE OF RS 5000/- WHICH WAS SUBSEQUENTLY REVISED BY YOU TO RS 10000/- AND MY BALANCE FOR THE SAID PERIOD WAS MAINTAINED ABOVE RS 10000/-. I AM SURPRISED WHY THE CHARGES ARE DEBITED THOUGH BALANCE IS WELL MAINTAINED.
SUCH THINGS UNNECESSARY CAUSE TROBLE TO CUSTOMER.
PLEASE REVERT CHARGES AND SEND ME CONFIRMATION E-MAIL.
REGARDS.
SANDHYA BANSAL
[protected]@indiatimes.com