[Resolved] ICICI Bank — message service

[Resolved] ICICI Bank — message service

V vishal agrawal from Mumbai, Maharashtra

I wat to add a payee on my account. First you have to have a mobile banking account for which you must wait for 1/2 hour in he bank. then you get it but when you add a payee online it sweetly gives a number to call incase you don't get a Unique number on your mobile. when you send you realized you just killed 3 rupees for nothing. well its been 6 days and I still can't add a payee on my own account. Looks like I'm just about to discontinue my services with ICICI. by the way what's cooling period? is it when user has lost his cool? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Vishal,

We're sorry to hear about your experience. Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team

Icici Bank Customer Care

from Baramati, Maharashtra

Dear Vishal,
We agree that we are [censored]s. Although we reply promptly to internet posts, we can't move our asses enough to provide prompt service to our customers. I think you should look at other banks to provide you good service.

Regards,
ICICI Customer Service Team

M.Periyakaruppan

from Naduvattam, Tamil Nadu

I can't able to add payee phone no to ger UNR no. To Add payee for my account.
So Help me out.

Shilpi Srivastava

from New Delhi, Delhi

i am facing the same issue. will writing here help in solving the issue?

Prash

I spent 10days now to add a payee, I gave the application for mobile banking. it took 1 week to add my mobile number and then when I try to add a payee again it gave an error saying, your mobile is not registered . Then again another application and phone calls. till now no use. To add a payee.. ICICI made it as a painful process ever anyone had experienced. Any info how to resolve this ?

swetha555

from Macherla, Andhra Pradesh

i got also same problem ...
whan i add payee name then that said tat
'''''''payee can not be added, since you have not registered yourmobile for getting unique registration alert''''''
what to do please any on help me

i got mobile banking

rajsekar

Adding a Payee is a painful process. I am in USA for short term and i dont have my indian mobile number which works now.

Dont know what to do . Need to send some money urgently.

ICICI should have a process of helping their customers in these exceptional cases otherwise they are going to loose the customers for sure.

Tried calling their hepline but they are helpless.

ngkr

Yes. I have the same problem. They wont let u add a payee while at US for short term. The only advice they give is to transfer to somebody else who is already registered or send a letter, passport xerox, blah blah by courier from US to India. I[censored] loose the mobile number u loose everything. looking for a better bank which is bit flexible and has better customer care.