[Resolved]  ICICI Bank — NON RECEIPT OF STATEMENT

I have not received my bank statement for the quarter ending on 31st December 2007 although the March 2008 is going to be due despite of the complaint No.SR55589498.It has been informed to me by SMS that the statement has been sent through speed post pn[protected] ref.no.ED[protected]IN but when i tried to track the movement at net on speed post site it denies the registry of such reference it is amazing.When i personally enquired in post office there is no receipt of such letter .My adress is not changed and getting all posts except of icici every time almost i have to complain and after a lot of efforts only i get the normal quarter ending statement.
They say it was sent by the courier but returned back Only god can prove the statement of bank as i am geting all mails sent as my adress is centrally located
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I agree that ICICI bank has no measurement of their service levels.

Mr Kamath and M/s Kochar have to get up from slumber
and also giving interviews on TV's and look at their .

The service levels Average 14 days to issue a chequebook,
10 days to issue a fixed deposit receipt and a hopeless
IVRCL system where the audio quality is so poor as well as the
spacing of words, not to mention the disbursement of fake notes
on ATM machines and also the incorrect messages it provides
when not having enough cash to disburse.

Un trained staff, poor planning, Mis ( in efficient ) management.

Mr Kamath get up from bed start looking around ... other banks are of better service. banking means trust
create that trust all over again
My current account sattement for the month of Aug & Sep has not been received. Please submit the same to my user account.

ICICI Bank — Inadequate Service level

ICICI claims to the topmost bank in Indiaqn Private Sector, but does not even qualify to be among the local cooperative banks.

They are having a downtime now from the last Two and half days.

On 14th June 2010, when I had been to the bank to deposit money they never informed that I will not be able to utilize it due to their downtime. Nor was any information send to the customers. It was on late after noon of 15th June 2010, they put an alert on the website stating till18th there will be fluctuations. A week for the top bank to resolve a downtime. Ridiculous!!!!!


I was supposed to make a payment for my trading account (fortunately not ICICI), and had linked ICICI bank account for the same. I have the facility of making transfers from the site through ICICI gateway, but since ICICI was down my stocked where squared off for loss.

ICICI is responsible for the loss due to their inadequate service. Please suggest how I can file a complaint against ICICI bank so that they cover my losses.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23615
    Pending
    2046
    Resolved
    14247
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information