[Resolved] ICICI Bank — Non Reversal of Credit Card Transaction and Harassment by Collections Agents | |
Dear Sir/Madam, This is a humble request for you to help me get justice w.r.to harassment and pain caused by me by ICICI Bank for no fault of mine. My ICICI Bank credit card Card no. [protected] was fraudulently swiped by the merchant, Country Club Chennai, on February 27, 2007 for an amount of Rs. 1 Lakhs (receipts of Rs 20000 and Rs 80000 made to ICICI Bank on March 2nd 2007 have been sent to me by the merchant). I had immediately lodged a dispute with ICICI Bank and as per the merchant’s records ICICI Bank had then debited the merchant back for the same on March 22nd 2007(Debit note of Rs 1 Lakhs from ICICI Bank to merchant has been sent to me by the merchant). ICICI Bank though has still not absolved the charges on the card and they have in turn sent the matter to their recovery department. The recovery agents are harassing me on a daily basis even though I have submitted the proofs of the documents received from the merchant. In fact ICICI Bank has applied a lien on my salary account without my permission and I anticipate that they’ll debit my salary account for the entire amount at the end of this month (March 2008). All efforts to escalate the matter to ICICI Bank senior officials are failing and I am not getting any help. I am in utter depression and am harassed to the core. I am trying to contact the ICICI customer service but they say they cannot help me as the matter is currently with ICICI Bank recoveries. Can you please help me? I really want my case to be filed as soon as possible and as fearlessly as possible. I am willing to go to any extent to fight my case as I know I am right and being unnecessarily being harassed. Thanks & Regards, Sayantan Mukherji Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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This refers to my discussion with ICICI Executive, Mr.Piyush today on the 23rd of March 2009.
My Credit Card No.is [protected] Issue Dt.01/07 & Exp.Dt.01/11.
In context to my earlier payment of Rs.3, 668.34/-, the cheque No.198128 Dt.06.12.08 was deposited in Thane-East ATM Branch on the 4th of December 2008. The said was lost in transit and a person from Collection dept has visit my home to collect the cheque of Rs.5, 778/- (Excl Late Payment Fees)on the 29th of December 2008.
A request was made to the ICICI Credit Card Executive for waiver off Late Payment fees, but however the havn't reversed the minimum amout due, which is Mandatory to be paid, as told by Mr.Piyush.
Since this is not my fault that the cheque got lost in transit, then why should I pay the Minimum amount.
However, I had made a transaction of Rs.200/- in the month of February 2009 and now ICICI Bank is asking for the minimum amt due plus Interest charges.
This means, for making a transaction of Rs.200/-, now I have to pay Rs.800/-, this is nothing but trying fool the customers.
Request you to kindly look into the matter and please HELP me.
Thanks & Regards,
Mazhar Sayed.
M:[protected].