[Resolved] ICICI Bank — Bank Employees are only cheaters | |
Sir, I am having S/A in ICICI bank in Madhapur Branch, Hyderabad. I lost my Debit card on Aug 18th2007. unfortunately i have not noticed that i have lost the card. After 1 week i noticed that i lost my card. I checked my account and found that 82thousand rupees was missing. i immediately called customer card and asked to block the card and told i dont want the card to be activated again. i have given written complaint in Madhapur branch. There i came to know that my mobile alerts number has also got changed. So i have not got any mobile alerts when the culprit was doing transaction. All the amount was drawn from ATMS only. He had not done any purchases. for doing the ATM transactions, PIN is required. the culprit has generated the PIN be calling the Customer care. I am not aware till then that for a card we can generate the PIN by calling Customer care. Bank people told me that the culprit has attempted four timer calling CC. How can a person can generate the PIN by simply calling customer care? Next week again when i checked my balance i found that 75thousand more is missing from my account. This is really hectic for me. A person will really make suicide for the ICICI banks irresponsible behaviour. when i went to bank they told that the card got activated and the PIN was generated again. Whats this? The bank has not protected my personal details before informing my lost card. After informing in written also the bank had not taken proper care to protect my account. Again third time the culprit tried to activate my card. But as i have put a request for new card, the CC rejected the call. How dare the culprit is? But still the bank had not tried to trace the phone number and catch him. The culprit is a person closely related with the BANK Transactions. He is fully aware of all the banks transactions and procedures. An ordinary man will not dare to do this. Sir, I request you to pay back my amount I lost from the Bank due to irresponsible behaviour towards protecting customer sensitive data. For generation of PIN for a card, the card holder have to visit the branch or call CC and the PIN will be delivered by post to the card holder. But, what the hell it is with ICICI Bank. Any one can generate the PIN by calling CC. Is this the right way? How many are aware that any one can generate pin BY CALLING CC? When I called CC to block the card and told that I lost the amount, they havent completely cancelled the card. Why? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Yes. it is possible for changing/creating a new PIN number for your ICICI ATM/Debit card over phone number.
But in order to do this, the following is required.
1) Card number (it will be there in your stolen card)
2) Card expiry date (it will be there in your stolen card)
3) Your Personal details in the account (like mother's maiden name, date of birth, etc)
The 3rd detail above will not be available to an unknown thief.. it will only be known to you or someone who is very close to you..
Also, whenever the mobile number is changed, the online transactions will be banned for next 3 days. Not sure its true in case of ATM transactions too.
But in order to do this, the following is required.
1) Card number (it will be there in your stolen card)
2) Card expiry date (it will be there in your stolen card)
3) Your Personal details in the account (like mother's maiden name, date of birth, etc)
The 3rd detail above will not be available to an unknown thief.. it will only be known to you or someone who is very close to you..
Also, whenever the mobile number is changed, the online transactions will be banned for next 3 days. Not sure its true in case of ATM transactions too.
Hi,
I have worked in Fraud management of many banks.
To generate a PIN you need to know personal information. So this person is either someone close to you or a bank employee. Please take up the matter with the police and consumer court. Many ICICI ATMs have cameras. So take down the time of withdrawal and ask the bank to scan its camera records to identify the person who was withdrawing money at that time.
The bank has to do this else ask them to refund your money. Hope this helps. All the best
I have worked in Fraud management of many banks.
To generate a PIN you need to know personal information. So this person is either someone close to you or a bank employee. Please take up the matter with the police and consumer court. Many ICICI ATMs have cameras. So take down the time of withdrawal and ask the bank to scan its camera records to identify the person who was withdrawing money at that time.
The bank has to do this else ask them to refund your money. Hope this helps. All the best
I agree with you, ICICI Bank is total fraud.
I have similar experience, ICICI bank recover agents are following me up for the payment of credit card which I never applied. Moreover also they had deducted the amount from my Saving account. I had never signed any such document to ICICI to allow them to deduct from my saving account.
ICICI IS A CHEATER BANK
I have similar experience, ICICI bank recover agents are following me up for the payment of credit card which I never applied. Moreover also they had deducted the amount from my Saving account. I had never signed any such document to ICICI to allow them to deduct from my saving account.
ICICI IS A CHEATER BANK
Hi,
I am using the ICICI Bank credit card for the Last 2 years and it is working fine and some days back i have not paid the amount due to financila problem and Bank has charged me twice the Charges which i have not paid and I request in CC section and informed about my problem then the Customer card executive has understand the problem and solved my problem over the phone within 3 mins time and he reversed the chgs and I am very happy about the service provided by ICICI bank but chgs are very high even if any person fails to pay the money for 1 or 2 days then there are heavy chgs
I am using the ICICI Bank credit card for the Last 2 years and it is working fine and some days back i have not paid the amount due to financila problem and Bank has charged me twice the Charges which i have not paid and I request in CC section and informed about my problem then the Customer card executive has understand the problem and solved my problem over the phone within 3 mins time and he reversed the chgs and I am very happy about the service provided by ICICI bank but chgs are very high even if any person fails to pay the money for 1 or 2 days then there are heavy chgs
I disagree that one can generate ATM pin over the phone. I have the CC twice to generate ATM pin when I received my new credit card. Once I was directed to automated IVR which did not have the option. The second time I called, after verifying my personal details, I was told to call from an unregistered number for that IVR option, surprisingly the option was still missing when I called from an unregistered number. Now, I will be calling a third time, will let you know what happens...
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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This would be really scary in case the PIN can be generated by some stupid call..
As far as i was aware, i[censored] need a change in the PIN, they will mail the new number to your billing address.
Please Clarify ICICI people and pay back the money the poor guy lost due to your irresponsible behaviour.
Thanks