[Resolved] ICICI Bank — Customer Service | |
Observed very bad in finding very basic details like MICR for ICICI Secundrabad. There is no basic support on website detailing about the same. When tried reaching phone banking officer thru[protected], problem starts. If we choose option for giving new business (like taking loan, transaction for demat) these guys will help you like crazy, otherwise as an individual calling this number need to wait for atleast 15 to 30 mins. This is where the customers get bad diseases like hearing problems listening all junk adds and service information bank. The system will say response time is 90 seconds to 1 minute but you will end up hloding phone and listening to junk adds for 15 to 30 minutes. They have to either revise the website or they have to improve response time for customers who are seeking normal help. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
i have requested regarding my atm pin of my credit card till now i did'nt get any message from your side
Reply
During my transfer from Rawat bhata to Indore no information is received about the my loan status from icici bank.My fresh address is "CAT Colony C30/5, Indore(MP)-452013".
Hence, i expected that my closure statement of mentioned loan may please be send at the earliest.
Thanking you
LNMehra
Mob No.[protected]
Hence, i expected that my closure statement of mentioned loan may please be send at the earliest.
Thanking you
LNMehra
Mob No.[protected]
NOn 21st July.2013, between 7 to 8 pm. I dialled ICICI Custmr Svc no.+[protected], regarding some query for the activation of my internet account after intalling the imob application from google play.After putting me on hold for nearly 3 min, I was told that the custmr svc agents are busy and that I will have to wait for 7 min. For everybody's info this mob no.is not toll free. U are charged for it by ur network provider. I thought it sensible to disconnect the line and look for a toll free no. As I am a wealth management customer, I tried their other toll free no. [protected]. I was told I am customer no. 8, and the customer svc agent will get to me in 3 min. I thought I will wait it out. Every other minute I was told from a prerecorded machine that the customer svc agent would get back to me in a minute. This whole drama went on for 6 minutes. After much waiting, when my turn was supposed to come, the line was disconnected from the other end. Even downloading the imob app, does not solve the problem. It asks for GPS test, it takes the maximum time. After that activating is another issue fraught with difficulties. U lose money on the mobile+internet chgs without getting any result. I wonder if there is any undertaking between the bank and the mobile companies in fleecing the customers.This is not the first time I faced this problem. I am sure many may have been caught up in such scam. No service.Just lose ur money. Why can't they come up with a toll free number and provide a proper service. I am really disappointed with the way these banks function. Looks like there is no regulatory authority to rein them in.
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