[Resolved] ICICI Bank — Customer First ? | |
I had applied for a debit card, which I have not received for the last 10 days. I spent a full two hours today due to insensitivity on the part of ICICI and its partners. Please sample the following A During phone banking existing customer cannot access the operator after entering the bank account number ( as I do not have the PIN for the new debit card to be issued) B The card is despatched by First Flight Couriers. Contact numbers provide by the phone banking operator[protected], 92, 93, 94 are all not in use. C When tracking the consignment on FF's site found that this has been returned as no one is available at the address. This is a blatant lie as I have a family member who is not mobile and is available at home for 24 hours Is this Customer First ??. I will now be waiting for this debit card for another 15 days as the bank takes its time to investigate. The feed back site will not allow any mobile number to be entered as this wants an area code after the country code. This helps them to celebrate there are no complaints. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
another example
called the customer service number ... my number started with number 4 in the queue (expected time frame they started with 4 minutes) but that goes for more than 30 minutes. since last 20-30 minutes, they were announcing continuoulsy that you are caller number 1 - message - our customer service representative are attending the callers . thankyu for your paitience
called the customer service number ... my number started with number 4 in the queue (expected time frame they started with 4 minutes) but that goes for more than 30 minutes. since last 20-30 minutes, they were announcing continuoulsy that you are caller number 1 - message - our customer service representative are attending the callers . thankyu for your paitience
i purchased a vehicle through this bank loan. i paid all amount to them. but so far no issue NOC to me. they ask more money to me. they are not ready analyze my complaint little bit. My No;LTTRI [protected].
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2317417' in the subject line.
Regards,
ICICI Bank Customer Service Team