[Resolved] ICICI Bank — Complaint against ICICI bank's irresponsible and ignorant service causing to pay taxes twice | |
Thanks for handling consumer's queries against corporates in neat manner. Below, I've complaint against ICICI bank's ignorant and irresponsible customer service, which caused me to pay taxes twice: On 21st July, I paid my taxes online through ICICI bank. While processing the transaction, ICICI bank shown me some error and mentioned on the page that if the transaction is made, the amount will be deposited back to my account. However, the amount is deducted from my account and transaction entry is visible in my account details. But due to error on the ICICI bank's site, I didnt get Challan receipt, counterfoil. As mentioned on the site (http://www.tin-nsdl.com/faqOLTASetax.asp#15), I sent several mails to [protected]@icicibank.com and requested them for duplicate Challan counterfoil. I also called ICICI bank customer service, several times, to know the Challan Identification Number (CIN) so that I can atleast file my IT returns by 31st July. I got different set of answers like: "The amount is debited and is reflecting in transaction and you will definitely receive your counterfoil in a day", "The tax is paid, you will get duplicate counterfoil if you mail to [protected]@icicibank.com" which I did several times, mail your query to "kala.[protected]@icicibank.com and megha.[protected]@icicihfc.com" and they will reply you with duplicate counterfoil. I didnt get any response even after mailing to kala.[protected]@icicibank.com and megha.[protected]@icicihfc.com. All I did till 31st is call, mail and then wait. Again, I called on 31st July, at around 1:50 pm and their representative Mr. Bhushan Indulkar told me that "the amount that I paid for taxes through ICICI bank will get credited back to my account after 5 working days ( The amount is not yet deposited to IT dept, so Challan number is not generated), so I can pay taxes online again and get new challan to file IT returns and gave me one service request number." I believed his words as even when I paid taxes, the transaction error mentioned that "Error in transaction: If amount is debited from your account, it will be credited back to your account." Earlier I was very much disappointed, stressed, and regretting on my decision to pay taxes through ICICI bank, but after speaking to Mr. Bhushan I got some relief and I again paid taxes online and got Challan counterfoil and filed my IT returns. In short, I've paid taxes twice, one on 21st july, 08 and other on 31st July, 08 (on Mr. Bhushan's advice) and was expecting to get one tax amount credited back to my account within 5 working days. After more than 5 days i.e. today I checked my account for the amount and didnt find it. To investigate further, I called ICICI bank customer care and spoke to Mr. Ganesh Ghorpade to learn that ICICI bank will not credit the amount back to my account. According to them, the amount debited from my account on 21st July, is now credited to IT dept account (and same is for amount on 31st July) and now I'll have to run to IT dept to get my amount back. I was so surprised to know such irresponsible behavior of ICICI bank representatives. One said, the amount (on 21st July) will be credited back to my account as its not credited to IT dept and other says bank cann't credit the amount back as its already credited to IT Dept. I'm very much disappointed with ICICI banks such pathetic, ignorant, and irresponsible service. I can provide you further details, if required. Kindly, see such things dont happen to others and people dont get disappointed with such pathetic service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
ICICI BANK KERALA HAS WRONGLY BLOCKED MY A/C NUMBER[protected] ON THE PRETEXT OF A P/L A/C PENDING AT MY PREVIOUS PLACE OF STAY i.e lucknow.they have debited Rs 22000/- from my a/c without any prior intimation or warning. A collection agent from lucknow also called and threatened on my cell phone [protected].
I had position of RAJEXP-31-JAN-2008 Purchased on 31-Dec-2007 lot size 275 at a price of Rs. 929.25 /-
Till date 21-01-08 I already booked a loss of around Rs. 22330 /-.
So as you can see in my bank account statement, there was balance of Rs. 94046.75 /-. So max loss I can have on my position should be 22330 + 94046.75(entire amount available in my account, which is not possible because of funda of minimum margin). On 21-01-08 price of Rajesh export went as low as 690.10 /-. So as per my understanding contract should be square off on the date 21-01-08 itself. B'caz on 21st I had another contract position of 3iinfo-31-Jan-2008. So it is not possible to maintain minimum margin for both position with only Rs. 94046.75 /-( Considering Loss of (848.05-690)*275 = 43436 /- Plus loss on 3iinfo on the same day).
But if you can see in my portfolio I booked a loss of Rs. 127861.25 /-(more than the amount available in my account).
Another thing I just want to tell you that I have not allocated entire amount 94046.75 /- for the future trading.
The most Important point is now. After 21-01-08 my account balance became negative.( means you have used amount more than available amount in future without my knowledge ). Same you can see in my account statement. I deposited Rs. 30000 /- but soon it got debited.then I deposited Rs. 8000 /- but again amount 4747.41/- got debited.
So my question is, how you can use amount more than the entire available amount (Considering amount blocked for trade+ unallocated amount).
Till date 21-01-08 I already booked a loss of around Rs. 22330 /-.
So as you can see in my bank account statement, there was balance of Rs. 94046.75 /-. So max loss I can have on my position should be 22330 + 94046.75(entire amount available in my account, which is not possible because of funda of minimum margin). On 21-01-08 price of Rajesh export went as low as 690.10 /-. So as per my understanding contract should be square off on the date 21-01-08 itself. B'caz on 21st I had another contract position of 3iinfo-31-Jan-2008. So it is not possible to maintain minimum margin for both position with only Rs. 94046.75 /-( Considering Loss of (848.05-690)*275 = 43436 /- Plus loss on 3iinfo on the same day).
But if you can see in my portfolio I booked a loss of Rs. 127861.25 /-(more than the amount available in my account).
Another thing I just want to tell you that I have not allocated entire amount 94046.75 /- for the future trading.
The most Important point is now. After 21-01-08 my account balance became negative.( means you have used amount more than available amount in future without my knowledge ). Same you can see in my account statement. I deposited Rs. 30000 /- but soon it got debited.then I deposited Rs. 8000 /- but again amount 4747.41/- got debited.
So my question is, how you can use amount more than the entire available amount (Considering amount blocked for trade+ unallocated amount).
when you will dipasiting a cheqe in my a/c that sms not in my mobil please correct problem thak you.
my mobil no :[protected]
my mobil no :[protected]
ICICI Bank — challn seriol number is not genrated
name : rajesh kejriwal, Date of Transection : 13/06/2009 Amount : 9286/- Sir, I am paid of TDS challan but challan seriol number is not genrated and payment status : Panding Aproowal BIL/[protected] A/c :[protected] I am payment of tds challan of my icicibank a/c but challan number is not genrated and amount is debit of my account, my a/c number is :[protected], my name is : rajesh kejriwal s/o shri om prakash kejriwal, Transaction Date : 13/06/2009, BIL/[protected]/DTAX[protected]
name : rajesh kejriwal, Date of Transection : 13/06/2009 Amount : 9286/- Sir, I am paid of TDS challan but challan seriol number is not genrated and payment status : Panding Aproowal BIL/[protected] A/c :[protected]
i have open an saving a/c in icici bank. unfortunetly my first holder name is s sinha in bank record. but the first holder name is sweta sinha. when this is come to my knowledge i went to icici, ghazipur my home branch for correction. but the employee said that there is no correction in your name.
Sir,
I, Bandu Raut had taken a personal loan on 16th May 2008, Rs. 2, 73, 000/- A/c. No. [protected] as your statement date 28th May 2008 shown processing fee Rs. 6142.51 & Service Tax Rs. 759.21 Total Rs. 6901.72. But I had paid Rs. 15652/- by cheque No. 244988 Dated 11.06.2008 United Bank of India. ( processing fee Rs. 6901.72 & One EMI Rs. 8750/- Total Rs. 15651.72), you sent me a statement dated 28th June, in this statement received Payment shown Rs. 15, 652/- but EMI shown 1st. If I paid 1st EMI by 28th May statement why not shown the 2nd EMI as 28th June statement. Please add my above amount in your EMI which is paid already advance by 28th May 2008 statement which is not shown in your any statement.
I, Bandu Raut had taken a personal loan on 16th May 2008, Rs. 2, 73, 000/- A/c. No. [protected] as your statement date 28th May 2008 shown processing fee Rs. 6142.51 & Service Tax Rs. 759.21 Total Rs. 6901.72. But I had paid Rs. 15652/- by cheque No. 244988 Dated 11.06.2008 United Bank of India. ( processing fee Rs. 6901.72 & One EMI Rs. 8750/- Total Rs. 15651.72), you sent me a statement dated 28th June, in this statement received Payment shown Rs. 15, 652/- but EMI shown 1st. If I paid 1st EMI by 28th May statement why not shown the 2nd EMI as 28th June statement. Please add my above amount in your EMI which is paid already advance by 28th May 2008 statement which is not shown in your any statement.
Bank has stopped issuing new credit cards due to policy reasons.
I am also trying to get a card from long time.
Try for other bank,
I am also trying to get a card from long time.
Try for other bank,
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ICICI Bank — Seriously disappointed with ICICI bank's services
HiI am having current account no.[protected] with karnal branch (haryna)-132001. I am trying to get the contact details for my credit card but no one is turning up and not showing any interest for the 6 months. Can you help me , how can I apply for the same.