[Resolved]  ICICI Bank — Charging without informing

Dear Sir

I am an ICICI bank Platinum card holder.

I have been issued a complimentary “Priority Pass” that allowed me access to various airport lounges worldwide.

I have been using the priority pass since Apr 2007 all over the world – Bombay, Dubai, USA, Bangkok, and Shanghai. I was never charged for the same.

Now (in June 2008) without informing me I was being charged and a bill was raised against my usage in Bombay. This was the first time I was being charged in spite of regular usage worldwide without informing me that the “free” service is now being withdrawn.

I mailed several mails to the bank staff but still the matter has not been resolved.

I have made the payment to avoid confusion but I feel this is very very unprofessional and I want the charges to be reversed, furthermore the bank should be careful in future to FIRST INFORM and then start charging customers regarding any changes in the service fees.

It is completely unreasonable to start charging for a service without informing the customers.



Dr Pravar Passi
Consultant Neurologist

www.TheNeuroGuru.com

305 Vikram Towers
Sapna Sangeeta Road
Indore 452017, MP. INDIA

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