[Resolved]  ICICI Bank Credit Card — Freeze Amount from account[protected] Rs. 11271.76

Dear Sir,



My salary account No.[protected] is freezed for amount to Rs. 11271.76 . Requesting you to unfreeze the account and give the clear & complete solution at the earliest by the return mail along with Mobile No of Senior Officials of ICICI Bank.



Thanks & Regards

Anil Kumar

[protected]

--- On Thu, 7/31/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, July 31, 2008, 1:19 AM



For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".

Dear Mr. Kumar,

We request you to write to [protected]@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.

Write to this address:

ICICI Lombard General Insurance Company Limited
Customer Support,
Zenith House, Keshavrao Khadye Marg
Opp.Race Course, Mahalaxmi
Mumbai - 400034.
Safe Banking Tip:

Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.
contact us through the "E-mail Us" option at our website, www.icicibank.com.

Sincerely,

Lalitha
Customer Service Officer
ICICI Bank Limited

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This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Anil Kumar ([protected]@yahoo.com)
Date: Tuesday, July 29, 2008 08:38 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: anurag.[protected]@icicibank.com (anurag.[protected]@icicibank.com); harsh.[protected]@icicibank.com (harsh.[protected]@icicibank.com)
Subject: Fw: RE: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC





Dear Sir,



The below mail is self explanatory, as per query from ICICI Lombard the debit amount is Rs. Rs. 7397/- and credited amount Rs. 2959/- bal. amount Rs 4438/- then why Credit Card Section debited amount to Rs 11271.76. How Credit Card section can make service charges and interest without issuing the Credit Card. Why should I pay the amount for 11271.76 instead of Rs 4438/-, I am facing a lot of problem because day by day the services charges and interest is increasing which is not my liability to pay.



Please do the needful at the earliest and take necessary action before 30th Jul-08 by return mail.



Also need the cancellation confirmation of Credit Card and NOC Certificate from ICICI Bank.



Thanks & Regards,

[protected]



--- On Tue, 7/29/08, Customer Care <[protected]@icicibank.com> wrote:


From: Customer Care <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: "[protected]@yahoo.com" <[protected]@YAHOO.COM>
Date: Tuesday, July 29, 2008, 5:44 AM




Dear Mr. Kumar,

We regret the inconvenience caused due to our credit card services.

We understand the intensity of your query regarding your credit card account.

We confirm that we in credit card section will not be able to reverse the debits done by ICICI Lombard.

We request you to write [protected]@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.

Alternatively, you may write to below address:

ICICI Lombard General Insurance Company Limited
Customer Support,
Zenith House, Keshavrao Khadye Marg
Opp.Race Course, Mahalaxmi
Mumbai - 400034.

Looking forward to your co-operation in helping us serve you better.

Sincerely,

John Victor
Customer Service Officer
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: Anil Kumar ([protected]@yahoo.com)
Date: Monday, July 28, 2008 04:22 PM
To: Anurag Bisht (anurag.[protected]@icicibank.com)
Cc: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com); harsh.[protected]@icicibank.com (harsh.[protected]@icicibank.com)
Subject: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC


Dear Sir,



With reference to the above cited subject.After making lots of repeatedly calls to the Customer Care department I am sorry to say that none were responded in positive way. I have confirmed from the ICICI Lombard Customer Care online they have explained that the amount to Rs. 7397/- was claimed without my consent.



When I have given a request on 3.6.2008 vide request SR No 3060885 for cancellation my Policy then they have Credited Rs. 2959/- against the Credit Card so the total amount Rs. 4438/- is debited by ICICI Lombard Insurance, but the Credit Card Department debited amounting to Rs. 11271.76 against the credit Card No [protected] which I have never received and the said amount is referred to LIEN against my Saving Salary Account No[protected], my account is also freezed again in the month of Jul-08. Now I unable to withdraw my existing amount from Bank.





As per Customer Care feedback, they told me that your credit card has been blocked and we can not register your NCR (NEVER RECEIVED CARD), when I have asked for NCR SR No the Customer Care Executive they have given me the SR No S 73639367 regarding inform to Collection Department on 24th Jul-08 and ansured that within the Seven days you will be called by our Collection Department but since then I have not received any call regarding this matter as I was said.





The day before yesterday i.e on 26th Jul-08 I met to Mr Aman the ICICI Executive of Credit Card Collection Department at Rohini Branch but they told me we can't do anything else regarding this issue you please speak to Customer Care and Customer care is giving me counterfiet information.



Requesting you please give a favourable intervention in this regards and do the needful enabling me to close this issue at the earliest



Also requesting you please unfreeze my saving Bank Account No[protected] to make enable to withdraw the amount and keep smooth transactions properly.



CC: Dear Harsh Sir, Please do the needful and oblige.



With Best Regards,

Anil Kumar

[protected]






--- On Fri, 7/25/08, Anurag Bisht <anurag.[protected]@icicibank.com> wrote:


From: Anurag Bisht <anurag.[protected]@icicibank.com>
Subject: Re: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: [protected]@yahoo.com, customer.[protected]@icicibank.com
Date: Friday, July 25, 2008, 2:34 AM


Dear Anil

Pls get the SR generated from customer care under "NEVER RECEIVED CARD" then only we can proceed further.


regards
----- Original Message -----
From: Anil Kumar
To: anurag.[protected]@icicibank.com ; customer.[protected]@icicibank.com
Sent: Thursday, July 24, 2008 7:00 PM
Subject: Fw: Reg Request for SR for "NEVER RECEIVED CARDS" NRC



Reminder...1



Please go through below mail.



Thanks & Regards,

Anil Kumar

[protected]




--- On Sun, 7/6/08, Anil Kumar <[protected]@yahoo.com> wrote:


From: Anil Kumar <[protected]@yahoo.com>
Subject: Reg Request for SR for "NEVER RECEIVED CARDS" NRC
To: anurag.[protected]@icicibank.com
Cc: customer.[protected]@icicibank.com
Date: Sunday, July 6, 2008, 6:44 AM






Dear Sir,



I Would like to draw your kind notice that I have applied for Credit Card last year but till date I have not received any Credit Card. But Credit Card Department is sending Outstanding statement against the Card No [protected] which I have never received to me. The follow up calls are coming from Rohini ICICI Branch for payment on regular basis at my residence. I have telephonically registered the SR no 68227204 on 2.6.2008 for making NIL balance, but the statement is still coming with me. I have informed so many times to Rohini Branch Officials. there is no solution was made.



When I have confirmed the status of Credit Card from Bank Officials, they said to me that the concerned card was issued on 1st July-07, the Card was despatched on 7th July -07 and Pin No despatched on 11-07-07 through ordinary post . but all these things not received to me, I want to know that,



1. Where is the Credit Card?

2. Who received the Card?

3. Where is POD?

4. Present Status : The Card is Cancealled Or Active ??

5. Why the statement is coming to me?





Last Month May-08, my Saving Account was also Freezed under LIEN.



You are humble requested to give the SR No for (NEVER RECEIVED CARDS) NRC to close the concerned issue, and take neccessary action please.



Thanking You,



With Warm Regards,



Anil Kumar

[protected]









"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."