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[Resolved]  ICICI Bank (Debit Card) — ATM DISPUTE

Dear Sir,

This is to bring to your kind notice that, On 30th Sept 2010 My Wife Vistited ATM Machine for Withdrawal of Rs.22000/- Near Bhayandar Station. at that time ATM Machine was showing “Transaction cannot be processed” She had informed Securtiy that the money is not comming out from the Machine. He informed that there might be problem with your balance or from bank- After checking balance onceagain of Rs.26518.27- she further tried for withdrawl - same message was repeated "Transaction cannot be processed" after cancelling the Transaction and clearing the Screen she left the ATM Machine.

On 1st Oct at 19.54 I again tried for Cash withdrawal for Rs.20000/- at same ATM Counter – Machine showed Insufficient balance, I Checked by Balance, It was Showing balance of Rs. 4518.27 - My Account was Debited for Rs.22000/- by ICICI Bank

I Immediately lodged complaint with Customer Care on 01.10.2010 around 20.30 for above issue that machine had not despense the amount and my account is debited for Rs.22000/- (Request No : SR[protected] was alloted.

2nd & 3rd OCt was Non Working day

I visited Lowerparel Brach with Written application to process the Request on Urgent basis as this amount was huge amount for me.

Request was processed on 6th Oct and i was informed that the "ATM Machine had dispense the amount of Rs.22000/- after their investigation..

I had Lodged another Request with ICICI for Further Investigation for which Request Number alloated to me was "SR[protected]"

I approached "Bhayandar Police Station for Registering FIR.

Concerned Officer at Bhayander Navghar Police Station informed that for Registration of FIR, they need Written Confirmation from ICICI on Their Letterhead that Machine has dispense amount of Rs.22000/- so that they can register my FIR

Immediately, on 6th Oct around 12.00 noon I had approached ICICI Bank - Bhayandar Branch for taking Written Confirmation regarding Dispense of Rs.22000/-. so that My FIR can be registered

Bhayandar Branch Manager Mr. Anand Ganediwal informed that Request is to be placed with Customer care service by email or by sending Application by Registered Post to Head Office at (HYDERABAD).

Written Request is by email is sent at Customer.[protected] on 06th Oct 2010 around 4.00 p.m. for arranging Written Confirmation

On 7th Oct 2010 I Visited My Salary Account Branch (Prabhadevi Branch) - Again Entire Correspondence of 4th Oct / 6th Oct and Fresh Application Dated 7th Oct was submitted to Ms. Pallavi Teli - ICICI - Operations Dept.

Fresh SR was submitted by Prabhadevi Branch for CCTV Clipping on 8th Oct as informed by Ms. Pallavi Teli (Request No SR[protected] for furhter investigation Also one more request was placed by Prabhadevi Branch for Esclation (Further investigation) and was informed to me to contact on 11th Oct.

I contacted Ms Pallavi Teli on 11th - Complaint was in process

On 12th I was informed that - Above Two Reqests are processed and informed me that Clippings are not available do to some technical snags.

I immediately approached to Branch Manager : Mr. Divyesh.Shah - Regarding written confirmation to my Request given on 7th Oct 2010.

He informed me to wait till 14th Oct 2010. - I had again informed him that i cannot file FIR unless is get written confirmation from your end, and for no fault of mine - Amount is to be credited back.

No i cannot file FIR with Police station and matter is lingerring

Reqest - Please do the needful so that i get back my money soon.

Thanks - Rajendra Chauhan
[protected] / 24917926
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet


Dear Rajendra,

We have made a note of your contact number and we'll get back to you at the earliest.

ICICI Bank Customer Service Team.

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