[Resolved] ICICI Bank Debit Card — POS card declined charges charged from customer | |||
ICICI Bank Customer care Department / Retail Marketing and Sales, Few years back I opened a account with ICICI Bank for Trading come saving zero balance account. When I was going through my monthly statement I observed that ICICI bank have changed me several times Rs. 25 /- as a Debit Card decline charges. When I enquired in customer care, they told me the charges was for using your debit card at non ICICI bank POS machine (Merchants machine) which got declined by whatever reason. (Sometime if the card doesn’t get accepted at first time, merchant always swipes it for 2-3 times) I enquired with several other banks like (SBI / City bank) and found no such charges exist at all for them. So what ICIC bank doing is purely unethical and they should understand if they want to sustain in competitive market like India they should be at lest ethical with customer. Regards, Ganesh # [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear ICICI Bank,
How can a debit card ever have Card decline charges? (Debit card means that If you don’t have balance you wont debit.. that's it)
I done understand the charging policy of ICICI bank, even I spoke to Bank managers of SBI Katraj Pune branch, IDBI Bank and Central bank they wondered ICICI is charging for such transaction.
I am in process to get the information RBI if such charges does exists for retail banking/private banks as a regulatory measure and if exists what is the criteria.
How can a debit card ever have Card decline charges? (Debit card means that If you don’t have balance you wont debit.. that's it)
I done understand the charging policy of ICICI bank, even I spoke to Bank managers of SBI Katraj Pune branch, IDBI Bank and Central bank they wondered ICICI is charging for such transaction.
I am in process to get the information RBI if such charges does exists for retail banking/private banks as a regulatory measure and if exists what is the criteria.
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